Social Services Case Manager

Yvette Johnson

Cell: 631-***-**** Email: *************@*****.***

OBJECTIVE

Successful leader with demonstrated track record as an interviewer, facilitator, and trainer as a consistent top performer. Proven success-driven professional with more than 20 years of experience in social services field.

Experienced and knowledgeable supervisor with expertise in working with communities and populations of different socio-economic backgrounds. Respected as an effective manager and mentor to junior employees.

PROFESSIONAL SKILLS

-Healthcare and Social Services leadership

-Public Health specialist, interview/intake process

-Teaching, coaching, people management abilities

-Punctual, dedicated, goal oriented, conflict resolution

-Team player, responsible, time management

-Independent and effective workflow facilitator

-Interpersonal, communication skills

-Computer literate in MS Office, mail, email

-Phone and in-person etiquette, customer service

-Visible management, hands-on liaison. Client confidentiality

EDUCATION

Bachelor of Science in Business Administration (90 credits completed) 1988 - 1991

St. John’s University, Queens, NY

Monroe College of Human Services 2024 – Present

Bronx, NY

EXPERIENCE

Sr. Case Manager/Supervisor 2013 – Present

Welllife Network, NY, NY

-Supervision and mentorship to peer specialists and staff. Enhanced operational efficiency of case management team

-Decision maker, proactive hiring manager and the lead in culture of continuous learning and professional growth

-Facilitate seamless communication and coordination across the department and work closely with senior leaders

-Ensure adherence to best practices, compliance with regulatory standards and support evidence-based decision-making processes

-Act as a pivotal liaison with clients and various educational, vocational and recreational programs

-Responsible for the operation of the Supported Housing program and assigned caseload

-Report and document incidents to supervisors and the Director of Supported Housing within 24 hours. Respond to emergencies on 24/7 basis

-Client engagement to assess, observe and evaluate physical plan and functioning abilities and needs

-Provide linkage services with detoxification and rehabilitation treatment centers and community support

-Assist individuals with housing selection and placement, subsidies, benefits, other government assistance

-Develop individual support plan: money and medication management, daily living skills guidance

-Maintain all required written documentation such as, individuals’ records (medical and personal assessments)

-Identify maintenance, safety needs and living arrangements of the residents in care of the team

-Always maintain individuals’ confidentiality. Work with legal teams as necessary.

Case Manager 2008 – 2012

Howard County Government Social Services, MD

-Conducted clients’ interviews for financial and demographic information collection by phone and in person

-Verified client information, obtained proper documentation, and maintained up to date client case files

-Prepared narratives on all client contacts and documented all case activity. Conducted home visits on a regular basis

-Processed all services within the required timeframes. Identified community resources for client referrals

-Collaborated with tribal and state agencies to verify and or/child support services

-Worked with advocates on behalf of clients. Conducted client trainings to complete documentation in large groups

-Developed implementation, and continuous improvement of clients’ job preparation and self-sufficiency.

REFERENCES Available upon request

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