Quality Assurance Operations Analyst

Julie Woodall

515-***-**** **********@*****.*** West Jordan, UT 84088

PROFESSIONAL SUMMARY

Experienced Risk and Operations Analyst with 7+ years of experience in Risk Control and Quality Assurance. Proven ability to analyze and interpret data and providing deliverables. Skills

● 4+ years of Risk Management ● Reliable and flexible

● Ability to resolve complex issues ● Exceptional communication skills

● 6 years of underwriting experience ● Strong attention to detail

● Ability to multitask task ● Excellent time management skills

● Analytical skills

PROFESSIONAL EXPERIENCES

SoFi

Control Team Analyst 07/2021 – 6/2025

● Built a sustainable Operations end-to-end control environment by identifying gaps and weaknesses during testing

● Design and document effective control tests that have an adequate level of detail in evaluation scripts

● Established metrics and compiled Data and Dashboards to present metrics and findings

● Cross-functional collaboration with Stakeholders to ensure proper alignment and program requirements

● Monitors trends to evaluate the testing environment for opportunities to manage risk and improve processes proactively

SoFi

Quality Assurance Specialist 07/2019 – 07/2021

● Assist with the development and implementation of QA testing strategy, such as focus areas, testing methodology, test standards, and frequency of testing (e.g., random and targeted testing on an as-needed basis)

● Perform quality assurance testing and documentation

● Recommend reasonable corrective action based on quality control findings, and partner with Stakeholders to monitor resolution

● Review and underwrite applications according to credit policies and procedures, analyze credit reports and income from select sources, and verify documents provided by applicants

● Sustain knowledge of current credit policies and underwriting practices SoFi

Special Program Coordinator, Collections 09/2018 – 07/2019

● Work with the customer to satisfy any deficient balances

● Review, monitor, and engage with a high volume of customers per day

● Review delinquent accounts daily, and maintain losses at or below established guidelines for assigned job duties

● Responsibly maintained documents of all account activities and pertinent information to include but not limited to verifications and demographic changes

● Efficiently assess and recommend action to borrowers concerning all other loan issues SoFi 02/2018 – 09/2018

Consumer Loan Review

● Review applications pursuant to credit policies and procedures- including analyzing credit reports, analyzing income from various sources excluding self-employment and verifying documents provided by applicants

● Verify identity, income, and other required documentation

● Perform outbound outreach to applicants and work with the applicant and the Operations team to successfully move applications through the process to funding

● Provide best-in-class client service through friendly, professional, and responsive communication with both internal and external customers

● Develop strong knowledge of internal processes and procedures to ensure the quality of loan system data and the adequacy of paperless loan documentation

● Document clear and concise notes in every application, including all customer correspondence, using selected templates where appropriate EDUCATION

Drake University - Bachelor of Arts and Science in International Relations with Minor in French

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