Customer Service Quality Assurance

Sammie C. Green

346-***-**** • *******@*****.***

PROFESSIONAL SUMMARY

Dedicated and versatile operations and team leader with over 20 years of experience across manufacturing, retail management, and construction. Recognized for strong leadership, training, and quality assurance skills, with a consistent focus on safety, process improvement, and customer satisfaction. Known for building collaborative teams and driving operational efficiency. Eager to contribute to a dynamic organization in a leadership or supervisory role. CORE COMPETENCIES

Team Leadership Communication & Interpersonal Skills Customer Service Excellence Problem Solving & Decision Making Staff Training & Development Time Management & Prioritization Inventory Control & Stock Management

PROFESSIONAL EXPERIENCE

General Electric/HMH – Humble, TX

Lead Operator 2012 – Present

• Lead daily production of high-precision parts for land and offshore oil rigs.

• Collaborate closely with engineers to ensure mold setups meet quality and safety standards.

• Train and mentor new hires; supervise production floor activity.

• Conduct quality inspections, maintain documentation, and report on incidents or equipment issues.

• Recognized for precision, teamwork, and reliability in a fast-paced environment. Sports Authority – The Woodlands, TX

Sales Manager 2001 – 2012

• Managed daily operations, including staffing, training, scheduling, and inventory oversight.

• Led hiring and performance evaluations for sales associates and warehouse staff.

• Oversaw merchandising, floor layouts, and visual standards.

• Traveled statewide to open new store locations and implement floor design strategies.

• Consistently exceeded sales goals and recognized for exceptional customer service leadership.

Lonestar Residential & Framing – Austin, TX

Framer 1998 – 2001

• Built residential structures from blueprint specifications.

• Made on-site corrections to ensure projects passed code inspections. Sawyer Crystal Systems – Conroe, TX

Assistant Supervisor 1995 – 1998

• Trained employees to operate machinery used to cut crystals into computer chips.

• Maintained high safety standards and operational accuracy in a clean-room manufacturing environment.

EDUCATION & TRAINING

• Xactimate-25 Training – August 2009

Completed comprehensive training in property damage estimating, sketching, line-item pricing, and claims documentation using Xactimate version 25.

• Insurance Adjuster Certification License – May 2009

• Montgomery Community College – 1995–1997

Business Administration

• Texas A&M University – 1991–1993

Business Administration

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