Customer Service Technical Support
Resume:
Cherry Anne D. Fernandez
Zone * Bombil St. H Abellana
Mandaue City, Cebu 6014
********************@*****.***
www.linkedin.com/in/cherry-anne-fernandez
Professional Summary:
With over four years in the BPO industry, I have excelled in voice and chat customer service, technical support, and as a travel consultant. My roles demanded strong communication, problem-solving, and multitasking skills to deliver tailored solutions, resolve issues efficiently, and consistently meet performance metrics.
Job Title:
Optum Global Solutions Philippines
IT Park Lahug, Cebu City
Intake Coordinator Non-Clinical
August 2023 – Present
As an Intake Coordinator for a healthcare company, I assist members in scheduling appointments and provide detailed information about their health insurance benefits, which are covered by their employer. I ensure members understand their coverage, guide them through the process, and deliver a seamless, supportive experience while addressing their healthcare needs.
Foundever formerly known as Sykes / Sitel
Panagdait, Cebu City
Customer Service at CSR Inbound 1 Chat Support
June 2023 - August 2023
As a Customer Service Representative (CSR) - Inbound Chat Support, I am the front-line connection between the company and its customers, delivering exceptional assistance through live chat channels. My primary role is to resolve inquiries, provide solutions, and ensure customer satisfaction, all while maintaining a professional and friendly tone.
Teleperformance Philippines
Travel Consultant
IT Park Lahug, Cebu City
April 2022 - June 2023
As a Travel Consultant, I play a key role in creating memorable travel experiences by helping clients plan and book trips tailored to their needs and preferences. My expertise in destinations, travel logistics, and customer service ensures smooth journeys for individuals, families, and groups, whether for leisure or business purposes.
Concentrix Philippines
Technical Support
IT Park Lahug, Cebu City
January 2019 - April 2022
As a Technical Support Specialist in the telecommunications industry, My role is to provide customers with prompt and effective assistance for technical issues related to phone, cable, and internet services. I ensure a seamless customer experience by troubleshooting problems, offering solutions, and guiding users through technical processes over the phone.
Education:
June 1998 – September 1998:
AMA Computer Learning Center
Associate in Computer Technician
June 1994 - April 1998:
Tondo High School, Manila
Certifications & Training:
VA Training Philippines
BOOKKEEPING Training using QUICKBOOKS
Project:
Call Center Academy Graduate and BPO Professional
In 2019, I began my journey by attending a Call Center Academy, where I gained foundational skills in communication, customer service, and problem-solving. This training paved the way for a successful career in the BPO industry, where I have since excelled in various roles, including customer service, technical support, and travel consultancy.
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