Operations Specialist Data Center
Resume:
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CONTACT
Jacksonville, FL *****
**********@*****.***
SKILLS
• Business presentation
• Reporting writing
• Technical review
• Assessments
• Public speaking
• Client requirements assessment
• Reports and documentation
• Subject matter expert
• Executive support
• Analytical thinking
• Strategic planning
• Organizational development
AFFILIATIONS
• Construction Finance Management
Association (CFMA)
• Jacksonville Leadership Class of 2024
• Jacksonville Women's Network (JWN)
• Women in Mission Critical
Organizations (WIMCO)
Experienced Operations Specialist with 15+ years of expertise in organizational operations, data center management, telecommunications, and multiple start-up businesses. Skilled in cultivating rapport to optimize project goals and output, resolving complex problems, and delivering innovative improvement strategies. Proficient in Google Suite, Microsoft products, Salesforce, JD Edwards, and QuickBooks.
WORK HISTORY
January 2024 - Current
Datacenter Consultant Duos Edge, AI, Jacksonville, FL
• Start-up company filings, certifications, budget setting
• Setting up and getting datacenter SOC 1 & SOC 2 Type 1 & 2 certified
• Finding vendors in new areas of business
• Going to conferences to evaluate new technologies and working with Marketing in vendor booths
• Setting up all operations, policies, and procedures
• Content Development for LinkedIn, Press Releases, and external/internal communications.
• Advised my Executive decision support by reviewing operations and identifying improvement areas.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Worked with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. January 2016 - January 2023
VP of Shared Services Miller Electric Company, Jacksonville, FL
• Aligned company resources to support the organization's overall strategic direction
• Accountable for various responsibilities across accounting, supply chain management, administrative operations, contracts, fleet, payroll, facilities, and service software, assisting in maximizing operational performance and achieving financial goals
• Identified opportunities to improve business process flows and productivity.
• Provided oversight to improve efficiency through standard operating procedures, including amending supporting policies and job descriptions
• Led the DEI initiative and assisted in policy formation
• Increased company growth through collaboration with sales and marketing departments.
January 2014 - January 2016
Director of Customer Care Cologix, Montreal, Canada
• Increased collections within the first 120 days from 60 Days of Sales DR. ROCHELLE B. PRICE
Outstanding (DSO) to 40 DSO
• Assembled, Implemented, and Managed a call center to serve twenty data centers
• Led a team of Customer Care Managers whose core role was to provide tech support
• Advocated and represented customers based on their contracts and Standard Level Agreements (SLAs)
• Strengthening customer relationships by listening to customer concerns and prioritizing service requirements.
• Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
January 2009 - January 2014
Chief Operating Officer (COO) Colo5, LLC, Jacksonville, FL
• I Functioned as HR/CFO/COO/Contract Manager and admin for the first two years
• We made sure we got our 1st SAS70 certification (now SOC1 Type 1) and received the next four after that
• Oversaw day-to-day operations to keep the organization running smoothly while meeting business goals.
• Managed procurement activities to secure resource acquisitions at the best possible cost.
• SAS70 (now SOC1 Type 2) is a security certification that all legitimate data centers must have for banks and publicly held companies to be your customers
• Managed all aspects of Accounting, Change Management, and fiscal responsibility
• Managed Cash: Data centers are a cash-intense business, and this has a critical role
• Functioned as the organization's Senior Leader in all aspects of building out the space of two data centers, meeting with Board members, and ensuring all employees felt like they were part of a family amid a chaotic startup to sell for 40M eventually
EDUCATION
04/2019
Ph.D. Organizational Leadership
Jacksonville University, Jacksonville, FL
• Honoree of 2018 40 Top JU Graduates
• Dean's List 2014-2016 (coursework)
• 3.8 GPA
• Dissertation on Toxic Leadership
04/2004
MBA Organizational Leadership
Valdosta State University, Valdosta, GA
• Dean's List 2002-2004
• 3.5 GPA
08/1998
Bachelor of Science in Business Administration And Management Valdosta State University, Valdosta, GA
• Dean's List 1996-1998
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