Customer Service Data Entry

Shekinah Carpenter

Humble, TX *****

*******************@*****.*** 571-***-****

Professional Summary

Detail-oriented and customer-focused professional with proven experience in administrative support, customer service, and office operations. Recognized for strong communication, problem-solving, and multitasking skills in fast-paced environments. Adept at managing confidential information, supporting cross-functional teams, and enhancing customer satisfaction. Proficient in CRM systems including Salesforce, with a commitment to service excellence and continuous improvement.

Core Skills

Customer Service & Client Relations

Office Administration & Reception

Data Entry & Record Management

CRM Systems (Salesforce)

Conflict Resolution & Problem Solving

Scheduling & Calendar Management

Inventory & Order Processing

Microsoft Office Suite & Google Workspace

Professional Experience

Sr. Customer Service Representative

FH Cann & Associates – Exeter, NH (Oct 2022 – Aug 2023)

Resolved complex customer inquiries, maintaining a 90%+ satisfaction rate.

Served as primary contact for VIP clients, ensuring timely and personalized support.

Created FAQs and templates to streamline communication and reduce response time.

Recognized multiple times as “Employee of the Month” for outstanding service.

Receptionist / Office Assistant

Fishersville Redevelopment & Housing Authority – Fishersville, VA (Aug 2018 – Oct 2018)

Managed front desk operations, including scheduling, mail handling, and visitor inquiries.

Directed calls and maintained a professional and welcoming office environment.

Reduced office supply costs by 10% through strategic vendor selection.

Warehouse Associate

WIS International – Springfield, VA (Feb 2020 – Mar 2021)

Achieved 99% order accuracy while managing inventory and stock levels.

Assisted in resolving inventory discrepancies and ensured compliance with safety standards.

Warehouse Associate

Amazon DSP – Springfield, VA (Jun 2020 – Sep 2020)

Prepared and labeled shipments, improving order accuracy and fulfillment speed.

Collaborated with team members to meet daily productivity goals.

Cashier / Sales Associate

Chanello's Pizza – Norfolk, VA (Jan 2018 – Mar 2019)

Handled cash and online transactions, ensuring accuracy and efficiency.

Provided excellent customer service and regularly exceeded sales goals.

Education

Associate of Arts in Criminal Justice (Expected Nov 2026)

Lone Star College – Houston, TX

GPA: 3.0

Certificate in Computer and Information Sciences

Woodrow Wilson Rehabilitation Center – Fishersville, VA

Feb 2018 – Oct 2021

Certifications

Certified Computer Information Systems Specialist – Woodrow Wilson Rehabilitation Center

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