Care/case manager, administration, accounting, payroll, supervisory

Claudia M. Pineda

* ********* **.

Alameda, CA **501

****************@*****.***

OVERALL KNOWLEDGE:

Mid-Level Executive support, Program Administrative Coordination, Office and Services Management, Supervision, Care Coordination, Case Management, Behavioral Health, Peer support, Human Resources, Payroll Administration (certified payroll/hourly/salary), Accounting, Collections, Contract/Project Administration, Shipping/Receiving, Customer Service, and Bookkeeping (Property Management/Investments, Health Care, Non-Profit, Environmental, Pharmaceutical GMP, Construction, Transportation, and Logistic industries).

SOFTWARE SKILLS:

MS Office Suite 2010 & 2011, Word, Excel, Outlook, Power Point, Publisher, Pdf, Access, EPIC (OCHIN), Yardi, AppFolio, RentCafe, DropBox, PeopleSoft (HRIS 8.8), ADP Workforce Now, E-time (Enterprise-1), Clinician’s Gateway, Insyst system, Scantron,, American Contractor,Great Plains SalesLogix, Salespad,, Lotus Notes, SAP Interface, 10-Key by touch, Keyboard (55 WPM.), Bilingual (English/Spanish).

PROFESSIONAL EXPERIENCE:

Pediatric Care Coordinator/Case Manager

La Clínica De La Raza

San Antonio Health Ctr, Clinic Alta Vista, and School based Clinics

July 2021 – Present

Responsible for linking pediatric, teens clients, and families to medical, behavioral, and social services in a preventive and comprehensive manner by supporting and linking patients to basic medical and social needs to lead healthy lives and to minimize the risk for entering the criminal justice system

Served as liaison between client and community, helping dissolving silos between the medical and behavioral health departments within health centers. Coordinate behavioral health and developmental needs for pediatric clients, with a focus on preventative and comprehensive care. Support the navigation of wrap-around preventative services for clients and families including enrollment in Medi-cal, Cal-Fresh, housing assistance, eviction prevention, and legal aid and other patient services needs and community resources and services as needed.

Assist with implementing universal BH and trauma screenings for pediatric populations, with the goal of early intervention for at-risk clients. Link clients who have experienced adverse childhood experiences (ACEs) to appropriate follow-up resources both within the health centers and throughout the Alameda County. Encourage partnership between external entities such as schools, ACBH contracted services, California Children’s Services (CCS), and the Regional Center of the East Bay. Actively participate in ongoing trainings and workshops that promote continuing professional growth and increase knowledge base around pediatric healthcare service. Communicate well with clients, document clearly in the medical record and interface with medical providers to advocate for the client and their families.

Accounts Receivable / Collections Specialist

Redwood Property Investors – Oakland

August 2018 – July 2021

Contact tenants for rental payments and keep diaries of all conversations. Negotiate payment plans, escalated problem accounts, post rental payments, write-offs and account corrections on a “live” basis into Yardi system. Produce and provide consistent and accurate reports to management on “live data”. Keep accurate and up-to-date information, in order to send applicable updated rental information to the rental team. Support leasing and project managers by following up lease renewals, change of rental agreements, and inspections. Invoice for late fees and NSF fees. Work hand to hand with management team and CFO to address accounts issues. Attend various proceedings and make proper recommendations. Act as Leasing Agent back up showing properties to prospective tenants as needed. Other accounting and clerical duties as needed.

Staff Accountant/Payroll Administrator

American International Supply, Inc. – Oakland

December 2016 – August 2018

First contact person for payroll related questions/issues. Responsible for the administration, input and output of the company’s payroll (USA and Guam) semi-monthly projected and real time payrolls through ADP Workforce Now. New hire set-ups (salary/hourly pay rates, work schedules, direct deposits, PTO accruals, deductions, garnishment, union fees, withholdings, etc.). Time and attendance tracking and reporting. Tracking and verification of FMLA, LOA, ELOA, PTO, and worker's compensation. Live checks (commissions, bonuses, adjustments, and separations payout). Payroll G/L journal entries and reconciliation. Reports tracking and maintenance. Responsible for the handling of third party requests (garnishments calculations, employee’s earnings & employment verifications). Online payments and check runs (401K, Union contributions, HSA, Aflac, child support and garnishments). A/P (journal entry and posting). Assist CFO with financial accounting tasks using Great Plains software (A/P, A/R, Daily bank and cash receipts, Lockbox customer’s payments/wires posting & reconciliation). Act as CFO’s backup when needed.

Behavioral Health Program Assistant /Services Coordinator

La Clínica De La Raza – Oakland

Jul. 2010 – Dec. 2016

Provide bilingual and Mid-level executive administrative support to IBH Director, Mgr., Behavioral Health, Health Education Mgrs., Clinical Supervisor, staff, and satellite agencies (4). Serve as the first point of contact for clients and walk-ins. Provide outreach, mental health referrals, assist with prevention and crisis interventions when needed. Administer County regulatory documentation training for new hires, staff, and Program Coordinators. Coordinate and schedule regional and internal agency meetings, as well as community events. Take and transcribe meeting minutes. Provide accounting support and petty cash management. Document/brochures/marketing material creation and translation. data entry, electronic scanning, and report maintenance. Provide varied administrative interdepartmental support as needed. Official certified National Trainer for the National Council First USA Mental Health Aid educational campaign. Office management duties: Room scheduling, office supplies, building inspections, Work orders, workstations set-up, equipment maintenance, safety and compliance inspections, etc. Data Quality Control: Provide QA control for the Integrated BH Dept. for clinical studies survey results by reviewing, correcting, scanning, segregating massive amounts of data and creating final data reports for stakeholders and IBH Mgr. Child Services Program: Coordination and supervision of all aspects of program in lieu of Manager (group/s logistics, schedules, personnel assignation, timecards submittal, etc.). Administer new hire and yearly compliance, safety and regulatory trainings. Participate in the hiring process, yearly reviews, couching, recommendations, and leadership development.

DRI Commercial Corporation San Leandro, CA

Commercial Projects/Contracts Administrator

August 2005 - February 2009

Provide direct administrative support to the CEO, CEO’s Executive Assistant, Sr. Project Mgr., and Operations Manager. Verify, tabulate and enter field certified payroll (up to 300 employees). Serve as translator for the Operations, Safety, and H.R. departments as needed. Run administration of projects/contracts for the commercial and Energy department. Work closely with the Operations department by preparing job set-ups, subcontract agreements, progress reports, MSDS sheets; ensuring compliance of project requirements (pre/in-progress, post construction, and final inspections). Obtain California and out of state licenses/permits), vendor quotes, and scheduling equipment for construction sites. Preparation Customer service, client communications, letters, bids, budgets, labor/materials/margin revisions, change orders, warranties, sales reports, etc., take and transcribe meeting minutes and perform notarizations. Serve as front desk/Reception back up when needed.

Safety-Kleen Environmental Corp. Oakland, CA

October 2002 - August 2005

Branch Admin. Lead Secretary / Administrative Office Manager

Progress Glass Co. - San Francisco, CA

June 2000 - October 2002

Contracts Administrator / Assistant to the Controller

CERTIFICATIONS & OTHER TRAINING:

ADMINISTRATIVE:

-Leadership Best Practices course

-MS Suite 2010 (Word, Excel, Access, PowerPoint, Outlook, Publisher)

-Best Practices for Leaders & Professionals

-OSHA training

-Leadership development course

-Business Management/Entrepreneur course

MENTAL HEALTH:

-Circle of Security certified facilitator

-ACES DoveTail Trauma informed and resiliency facilitation

-Care Management Learning Community certification

-Centering facilitator (pregnancy) certification

-Grief/Loss Support Group Facilitation Course

-Community Health Peer Educator and promoter

-Integrated Behavioral Health certificate - University of New Mexico

-USA Certified Instructor for National Mental Health First Aid USA (adults)

-Communication, Conflict Resolution, Customer Service, & Cultural Competency Training

-HIPAA training

-Mandated Reporter training

-Medical Terminology (Health Care administration) course

-CPR certificate (3/26/2022)

EDUCATION:

BA in Business Office Business Administration – Secretary

European Bilingual College

Guatemala

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