Network Engineer / IT Specialist

LALITH KUMAR ADIBHATLA

**** *. ******* ***. *******, IL

Day: 682-***-****

***************@*****.***

PROFESSIONAL EXPERIENCE

Citizenship: United States of America

Clearance: Public Trust(Active)

ITC Concespts Inc. Department of Veterans Affairs-Jesse Brown VA Medical Center

IT Specialist

05/2024-Present

oManaging the onboarding and offboarding process for laptops, ensuring a seamless transition for new hires and departed users.

oOverseeing the assigned equipment and termination of hardware responsibilities, including asset tracking, inventory management, and documentation.

oAdministering and maintaining …..ISE(Identity Services Engine) tool, ensuring its availability and performance

for port activations and network access control.

oEnsuring all iPhones/iPads are enrolled into AirWatch platform and configured correctly. Set up device profiles, and settings to enforce compliance and security. Managing device enrollment methods(email, QR code, or Apple Device Enrollment Program(ADEP). Managing user accounts, groups, and roles. Publishing and deployment apps to devices. Configuring security settings(encryption, password policies, and data wiping.

oUtilizing ServiceNow ticket system to manage and document

oResponsible for BigFix implementation on automated patch management on various software updates

oAssisting healthcare providers and staff with troubleshooting Epic EHE application functionalities, including order entry and clinical documentation.

oPreparing laptops and desktops for deployment. Creating standardized system images and configuring hardware and software settings using PXE Windows Deployment Manager. Ensured each device is imaged and set up VA standards.

oConfiguring and implementing Kodak s2070 scanners to enhance patient record management within the CPRS(Computerized Patient Record System) application.

American Hospital Association

Sr IT Support Specialist

01/2023 – 11-2023

oResponsible for deploying OS images onto laptops and desktops, ensuring that they are properly configured and ready for use by new hires.

oTransferred data and settings from the previous devices to newly imaged laptops

oProvided support to users, resolving AppleiOS issues such has Outlook, Microsoft 365 incidents.

oDirected laptop imaging and operations using SCCM AutoPilot and Endpoint Manager

oReviewing and approving SSO requests within Active Directory to enable seamless authentication and authorization for Adobe licenses.

oResponsible for creating and managing user accounts in Active Directory granting permissions to users for Microsoft 365 licenses.

oAssigned appropriate licenses to staff members based on their roles and requirements in Microsoft Endpoint

oUsing GoToAssist, diagnose and resolve issues remotely. Analyze problems, and provide effective solutions. Providing efficient and

prompt support, ensuring that technical difficulties are addressed and resolved effectively to minimize downtime and maximize productivity.

Take2IT Consulting, Booz Allen Hamilton, Department of Veterans Affairs-North Texas Veterans Healthcare System

IT Specialist

09/2020 – December 2022

oConfigured and managed fi and gi Cisco switches to ensure proper network connectivity and functionality.

oAdministered and maintained ISE(Identity Services Engine) tool, ensuring its availability and performance

oRe-imaged laptops, desktops

oManaged work orders request within ServiceNow online ticketing system

oSuccessfully administered and managed users supporting MAC OS El Capitan.

oResponsible for upgrading previous MAC OS version to El Capitan. Minimizing disruptions and ensuring data interity.

oWorking diligently with IT department coworkers and the clinical staff to address their technical issues and concerns.

oProvided Citrix and Epic Care Connect support and new hardware installations configuration and setup of all desktops, Servers, Laptops, and printers.

oWorked involved installation, configuration, troubleshooting, customer assistance, and training for users on 4000 computers in Windows 10 environment. Managed and troubleshoot computer assets using SCCM, Remote Desktop Connection (RDC), and DNS.

The University of Illinois at Chicago

Help Desk

09/2011- 10/2015

oProvided support to UIC staff and students

oResponsible for maintaining documentation related to security processes and incidents.

oEscalating tickets to tier 2 level that needed further troubleshooting

Scripps Memorial Hospital

Help Desk Analyst

07/2009- 11/2010

oTriage, owned, and resolved Tier 1 service desk requests via the Remedy ticketing system.

oFollowed up on new and outstanding requests and provided timely solutions.

oProvided first touch resolution for 90% of requests while meeting established SLAs.

oCreated and maintained user accounts and security in Active Directory, Exchange and other end-user accounts.

USDA

GS7 - Lan Administrator

01/2008- 11/2009

oInstalled, configured, and managed MS Office products

oDiagnosed, troubleshot, and resolved storage and backup-related incidents.

oResponsible for managing the backup process and ensuring the proper preservation of data by utilizing backup management tools. Worked with tape backup systems installed on servers to perform regular backups, which involve creating of data stored on tapes. Proficient in configuring periodic data recovery tests to validate the effectiveness of the backup solution.

Rehabilitation Institute of Chicago

Desktop Support Analyst

01/2006- 01/2008

oProvided troubleshooting and assistance to 2,500 PC/MAC end users for and laptop software, Motion tablets hardware, printers, and peripherals.

oRe-imaged PCs.

oWork at Level II helpdesk, taking over 25+ calls per day, using Remedy help desk software to track and resolve systems problems and requests.

oInstalls required software as needed using Help Desk Console(SMS).

oSupported and troubleshot issues with software applications such as Microsoft Office 2003, Cerner, Mercury, CITRIX, Cisco VPN Client, Meditech, and Kronos.

oUnlocked and reset passwords on Active Directory, VPN, CISCO Unity, Cerner, CITRIX.

oProvide remote desktop, printer, and print server support to branch users using Help Desk Console(SMS).

oInstalled Microsoft Exchange Server and configured e-mail accounts.

oResponded to telephone calls when other support personnel are unavailable.

SKILLS

IT Project Management

Incident report root cause analysis

Good Work Ethic

IT Network Security

Remote Support

Problem Resolution

System Backup and Recovery

Research Development

Continuous Customer Service

Go-live experience

Microsoft Office, Upgrades

AD Azure, Office365, Upgrade

SharePoint Administration

Cisco, Hardware, and software

Citrix, Google Analytics

Hardware and Software

Computer Programming

Continuous improvement, Network support

Client, Networking

Norton Security, Splunk Report resolution

PACS, Fuji, and Synapse Radiology imaging systems

Disaster recovery

Documentation, SOP

Firewalls, Printers

O.S. Imaging, SCCM Protocols

Inventory, equipment ordering, and procurement

Laptops and mobile devices

Meditech, Epic, and ECW EMR

All Microsoft products

Service desk support

EDUCATION AND OTHER

Robert Morris University, Chicago, 2000-2002

Associates in Graphic Design

BOCES(Boards of Cooperative Educational Services) Certified Desktop Technician

CompTIA Security+ Certification

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