Sales manager, Account manager

Gokay Basaran

New York, NY ***** 718-***-**** ************@*******.*** www.linkedin.com/in/gokay-basaran

Professional Summary

Dynamic and results-oriented sales and management professional with over 20 years of progressive experience in sales, sales management, and warehouse operations. Proven ability to consistently exceed sales targets, enhance operational efficiency, and drive profit growth. Adept at cultivating strong customer relationships, leading high-performing teams, and implementing innovative solutions to complex business challenges. Expertise in strategic planning and budget management.

Professional Experience

Moove USA (Exxon Mobil Oil Dealer) – New York, NY

Territory Sales Manager, NY 03/2021 – Present

-OEM (Buyback) Account Management: Managed 27 buyback accounts (e.g., Mercedes, Toyota, Honda), achieving 108% of sales target with $1.1M in sales and a 12% profit increase annually.

-Account Acquisition & Relationship Management: Managed a portfolio of 151 accounts, achieving 107% of sales target with $2.2M in sales and an 11% profit increase annually.

-Overall responsibility for $3.3M in sales across 178 accounts.

-Proactively contacted new and existing accounts to identify and fulfill their needs, focusing on churn reduction and new account acquisition.

-Provided technical support and resolved 48 technical issues, leveraging product features to solve customer problems.

-Negotiated prices and terms, preparing approximately 10 new BB agreements annually.

-Performed cost-benefit analyses for existing and potential customers, improving conditions for 37 accounts.

-Cultivated positive business relationships through regular visits and meetings.

-Collaborated with team members across logistics, finance, marketing, and IT to coordinate sales efforts.

-Provided management with comprehensive reports on customer needs, market trends, competitive activities, and potential for new products/services.

-Orchestrated 18 new product launch meetings in the last twelve months (LTM).

Graphic Image Inc – Melville, NY

Warehouse Manager 09/2019 – 02/2021

-Managed all warehouse operations and employee activities, increasing overall productivity by 12%.

-Oversaw daily shipping and receiving operations (100-150 shipments daily, peaking at 500 on high-volume days).

-Reduced shipping costs by 9% through optimized transport company selection.

-Maintained optimal safety stock levels, reducing inventory costs by 4%.

-Managed raw material stock, ensuring timely delivery to production.

-Managed packaging materials and performed final quality checks, reducing returns by 6%.

-Generated daily delivery and receiving reports for management.

OMF (Shell Lubricants Distributor) – Istanbul, Turkey

Distributor Sales Manager 01/2013 – 09/2019

-Managed all sales and marketing activities within assigned territory.

-Increased Shell lubricants sales by 8% annually through targeted sales initiatives.

-Reduced transportation costs by 14% through the implementation of new shipping procedures.

-Managed budget, finance, sales accounting, and profit and loss analysis.

-Controlled critical/safety stock levels, reducing inventory costs by 3%.

-Managed and mentored Dealer Sales Representatives.

-Improved customer satisfaction rate by 6 points.

-Directly managed key accounts, increasing key account sales by 6%.

Volvo – Istanbul, Turkey

Parts Manager 02/2007 – 12/2012

-Managed all sales activities for Volvo spare parts and oversaw warehouse operations.

-Led and mentored spare parts sales representatives and warehouse employees.

-Consistently achieved annual sales targets, exceeding them by 6%.

-Reduced idle stock levels by 12% through inventory adjustments.

-Implemented a credit control system, reducing outstanding debts from 14% to less than 5%.

-Improved customer visit and call quality by 24% through targeted training and support.

-Activated after-sales service agreements, securing an average of 200 new agreements annually.

Cukurova Ltd (Caterpillar Dealer) – Istanbul, Turkey

Parts Sales Representative 10/2004 – 02/2007

-Sold spare parts for mining and construction machinery (Caterpillar and Liebherr).

-Conducted regular customer visits to build relationships and identify needs.

-Monitored customer accounts and consistently achieved sales targets.

Education

Uludag University – Bursa, Turkey

Bachelor's Degree, Econometrics, Economic and Managerial Sciences Faculty

Skills

-Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), CRM, Salesforce, ERP, SAP, Oracle, SAGE, Starship, AS/400

-Core Competencies: Branch Management, Sales & Marketing Management, Customer Service Management, Team Leadership & Training, Sales Strategy & Negotiation, Budget Management, Warehouse Management, Inventory Control, Shipping Procedures, Sales Accounting, 3PL.

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