Customer Service Advisors
Resume:
Kimberly Morgan
Stafford, TX *****
**************@*****.***
SKILLS: I possess Strong Communication, Ability to Interact Professionally in any circumstance, Strong Analytical Skills, Basic MS Office including Excel & Power Point, Resourceful, Responsive, Ambitious and Driven.
WORK EXPERIENCE:
Archer Volkswagen, Inc. Houston, TX (July 2021 – July 2023)
• Service Advisors, or Auto Service Advisors, interact with customers and interpret their concerns to the Auto Mechanic. Their duties include answering customers’ inquiries, making product suggestions and recommendations, and welcoming customers upon their arrival.
• Service Advisor Administrator I serve as the liaison between customers and the Service Advisors.
• Performed general office duties, received complaint logs, explained the work performed periodically associated costs to customers.
• Excellent customer service skills
• Ability to work independently while simultaneously aiding customers.
• Strong communication skills, both written and verbal
• Strong customer service skills to handle customer complaints and questions effectively.
• Critical thinking, organization, time management and problem solving.
• Successfully Knowledge of digital technology including the ability to use the internet.
• Strong ability to interpret technical terms to the customers Patience to cope with different customers’ personalities.
• Decision-making skills Proficiency with industry-specific software Analytical thinking Keller Williams Executive Real Estate Assistant Sugar Land, TX (August 2018 – Current)
• Update Agents KW Database with New Contacts Name, Address, Phone, & Company.
• Update Website with New Listings, Testimonials, Blog Content.
• Create Flyers for Homes just listed, homes just sold, Buyer/Seller/Lease open houses Ads to post on social media that are sent to agents and directly to potential customers.
• Create Monthly Newsletters & E-mails to KW Database
• Pre-fill out Listing Documents & Prepare Listing Folders
• Keep Files Organized – Hard Copy & Electronic
• Submit Compliance Documents on Buyers & Listings in HAR & Input in Showings.Com
• Schedule Open houses with Centralized Showing Service & Coordinate Agents that will Host an Open House
• Prepare Files for Closing Payout and Assist with the Green-Sheet final Payout system. Voestalpine Bohler Welding Accounts Payable Lead Sugar Land, TX (February 2013 to February 2016)
• Processed vendor invoices accurately and timely into the correct ledger accounts.
• Processed trade invoice, intercompany third party (suppliers) invoices from the purchasing department.
• Review and reconcile the vendor ledger for booking accuracy and correct payment terms.
• Communicate clearly and professionally with vendors and inter-departmental teams including but not limited to the Purchasing and Accounting departments.
• Reconcile the vendor credit card transactions; retain all receipts for record keeping purposes.
• Coordinating payment proposals including management approved check printing, outgoing wire payments, intercompany funds transfer and vendor credit card transactions.
• Assist in reconciling the bank ledger when necessary to ensure proper payments are being issued.
• Enter the wire payments amounts accurately to the correct wire recipients.
• Processed and prepared all accounts to be paid within the vendor’s terms. Shell Corporation SEA/AP Administrator Houston, TX (February 2010 to November 2012)
• Reviewed and approved invoices for payment.
• Maintained a quota of up to 300 invoices processed per week.
• Processed purchase orders.
• Maintained records of vendor policy and procedure changes.
• Established relationships with vendors and engineers regarding contracts. Coleman Contracting Group Project Coordinator/Office Manager, AR/AP Houston, TX (March 2006 to January 2010)
• Liaison between senior management, contractors, and clients. Safeguard communication while ensuring problems and issues are acknowledged and resolved within a timely and efficient manner.
• Manage Accounts Payable/Receivables, expense control procedures, processed vendor, and subcontractor account purchase orders, finalized project purchase order documents, ran bank deposits and payroll check runs weekly.
• As Office Manager I processed subcontractor/vendor credit applications, tax resale certificates, draft letters, notices, proposals, and other documentation for project managers.
• Follow up on outstanding company invoices via fax, phone, and email. Process lien action notices and expedite the clearance of delinquent accounts. Office Program Experience: Reynolds & Reynolds, X-Time, SAP, I-Portal, Quick Books Pro, Microsoft Word and Excel, Outlook,Kimberly Morgan
Stafford, TX 77477
**************@*****.***
SKILLS: I possess Strong Communication, Ability to Interact Professionally in any circumstance, Strong Analytical Skills, Basic MS Office including Excel & Power Point, Resourceful, Responsive, Ambitious and Driven.
WORK EXPERIENCE:
Archer Volkswagen, Inc. Houston, TX (July 2021 – July 2023)
• Service Advisors, or Auto Service Advisors, interact with customers and interpret their concerns to the Auto Mechanic. Their duties include answering customers’ inquiries, making product suggestions and recommendations, and welcoming customers upon their arrival.
• Service Advisor Administrator I serve as the liaison between customers and the Service Advisors.
• Performed general office duties, received complaint logs, explained the work performed periodically associated costs to customers.
• Excellent customer service skills
• Ability to work independently while simultaneously aiding customers.
• Strong communication skills, both written and verbal
• Strong customer service skills to handle customer complaints and questions effectively.
• Critical thinking, organization, time management and problem solving.
• Successfully Knowledge of digital technology including the ability to use the internet.
• Strong ability to interpret technical terms to the customers Patience to cope with different customers’ personalities.
• Decision-making skills Proficiency with industry-specific software Analytical thinking Keller Williams Executive Real Estate Assistant Sugar Land, TX (August 2018 – Current)
• Update Agents KW Database with New Contacts Name, Address, Phone, & Company.
• Update Website with New Listings, Testimonials, Blog Content.
• Create Flyers for Homes just listed, homes just sold, Buyer/Seller/Lease open houses Ads to post on social media that are sent to agents and directly to potential customers.
• Create Monthly Newsletters & E-mails to KW Database
• Pre-fill out Listing Documents & Prepare Listing Folders
• Keep Files Organized – Hard Copy & Electronic
• Submit Compliance Documents on Buyers & Listings in HAR & Input in Showings.Com
• Schedule Open houses with Centralized Showing Service & Coordinate Agents that will Host an Open House
• Prepare Files for Closing Payout and Assist with the Green-Sheet final Payout system. Voestalpine Bohler Welding Accounts Payable Lead Sugar Land, TX (February 2013 to February 2016)
• Processed vendor invoices accurately and timely into the correct ledger accounts.
• Processed trade invoice, intercompany third party (suppliers) invoices from the purchasing department.
• Review and reconcile the vendor ledger for booking accuracy and correct payment terms.
• Communicate clearly and professionally with vendors and inter-departmental teams including but not limited to the Purchasing and Accounting departments.
• Reconcile the vendor credit card transactions; retain all receipts for record keeping purposes.
• Coordinating payment proposals including management approved check printing, outgoing wire payments, intercompany funds transfer and vendor credit card transactions.
• Assist in reconciling the bank ledger when necessary to ensure proper payments are being issued.
• Enter the wire payments amounts accurately to the correct wire recipients.
• Processed and prepared all accounts to be paid within the vendor’s terms. Shell Corporation SEA/AP Administrator Houston, TX (February 2010 to November 2012)
• Reviewed and approved invoices for payment.
• Maintained a quota of up to 300 invoices processed per week.
• Processed purchase orders.
• Maintained records of vendor policy and procedure changes.
• Established relationships with vendors and engineers regarding contracts. Coleman Contracting Group Project Coordinator/Office Manager, AR/AP Houston, TX (March 2006 to January 2010)
• Liaison between senior management, contractors, and clients. Safeguard communication while ensuring problems and issues are acknowledged and resolved within a timely and efficient manner.
• Manage Accounts Payable/Receivables, expense control procedures, processed vendor, and subcontractor account purchase orders, finalized project purchase order documents, ran bank deposits and payroll check runs weekly.
• As Office Manager I processed subcontractor/vendor credit applications, tax resale certificates, draft letters, notices, proposals, and other documentation for project managers.
• Follow up on outstanding company invoices via fax, phone, and email. Process lien action notices and expedite the clearance of delinquent accounts. Office Program Experience: Reynolds & Reynolds, X-Time, SAP, I-Portal, Quick Books Pro, Microsoft Word and Excel, Outlook,
Contact this candidate