Customer Service Live Chat

FEDELE FEVRIER

917-***-**** *************@*****.*** New York, NY

EDUCATION

Fashion Institute of Technology, SUNY – New York, NY

• Bachelor of Science, Production Management – 2023

• Associate of Applied Science, Production Management – 2020 CUNY School of Professional Studies – New York, NY

• Advanced Certificate, Management – Expected 2026 SKILLS

Technical & Software: Microsoft Office Suite, SharePoint, Outlook, G-Suite, Zendesk, Freshdesk, Zulip, BOM, Costing Sheets, Purchase Orders, Live Chat Platforms Professional: Leadership, proactive problem-solving, dependable, innovative, team collaboration, goal setting, excellent communication, detail-oriented, knowledge of production processes, Ecommerce & customer service experience

EXPERIENCE

Outlier – Remote

Contributor/Reviewer Jul 2024 – Present

• • Train and refine AI language and image models.

• • Evaluate model responses using a structured rubric.

• • Review and provide feedback on peer contributions. Helplama – Remote

U.S.-Based Customer Support Representative Nov 2023 – Feb 2024

• • Delivered customer service via phone, email, and live chat.

• • Resolved inquiries efficiently while maintaining a professional tone. 37Orchard – New York, NY

Production Intern Feb 2023 – May 2023

• • Attended production meetings and supported admin operations.

• • Updated production tools like GP sheets, follow-up, and WIP charts.

• • Reviewed purchase orders and organized showroom materials. Hallmark Aviation / Lufthansa Airlines – Jamaica, NY Customer Service Agent Dec 2017 – Mar 2020

• • Managed check-ins, baggage handling, and flight boarding procedures.

• • Resolved customer issues professionally and efficiently. Swissport USA – Jamaica, NY

Passenger Service Agent Oct 2014 – Sep 2017

• • Issued boarding passes and rebooked interrupted flights.

• • Handled VIP and premium-class check-ins with specialized service. Macy’s – New York, NY

Administrative Support Specialist Jun 2010 – Aug 2014

• • Maintained inventory systems and supported admin tasks.

• • Improved organizational access to weekly sale items.

• • Handled phone support and investigated billing issues.

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