Customer Service Success Manager

Brittnee M. White

Atlanta, GA • ********@*****.*** • 404-***-****

Professional Summary

Customer-focused professional with 10+ years of experience delivering high-quality service in fast-paced environments. Proven ability to resolve complex customer issues, manage highvolume inbound/outbound calls, and maintain strong client relationships. Adept at handling insurance claims, logistics coordination, and service escalations with efficiency and empathy. Known for reliability, attention to detail, and a passion for delivering a positive customer experience. Core Competencies

High-Volume Call Handling, Customer Relationship Management, Conflict Resolution & Deescalation, Claims & Billing Support (Insurance/Dental), Logistics & Dispatch Communication, Data Entry & Documentation, Client Retention & Loyalty, Microsoft Office

(Word, Excel, PowerPoint), Multisystem Navigation (DAAS, Draft Trac, etc.) Professional Experience

Strategic Account Manager

Cardinal Logistics — Atlanta, GA Feb 2023 – July 2025

• • Served as a primary point of contact for clients, delivering consistent support and resolving service-related concerns.

• • Built and supported strong relationships with key accounts through prompt followups and issue resolution.

• • Ensured customer satisfaction by addressing escalated concerns and providing tailored organization solutions.

Customer Experience Specialist / Success Manager

Convoy, Inc. — Atlanta, GA Apr 2019 – Feb 2023

• • Handled customer support for independent drivers and shippers, resolving delivery and pickup issues with a focus on satisfaction and retention.

• • Promoted to Customer Success Manager; conducted regular check-ins with clients, driving shipment volume and addressing market needs.

• • Led service recovery efforts during company downsizing; reassigned to customer service to maintain consistent client support. Insurance Claims Specialist / Sr. Claims Specialist Assurant, Inc. — Duluth, GA Aug 2018 – Aug 2019

• • Managed high-volume inbound calls related to insurance loss claims and property damage support.

• • Processed complex documentation for homeowners and collaborated with contractors on repair funds and approvals.

• • Promoted to Senior Specialist to support multiple clients with advanced claim handling and quality assurance.

Customer Service Representative

Delta Dental (via TRC Staffing) — Atlanta, GA Nov 2017 – Apr 2018

• • Responded to eligibility, benefits, and claims inquiries for dental customers.

• • Maintained 75–100 calls per day while meeting quality and adherence metrics.

• • Assisted with premium payments and provided clear benefit explanations. Client Services Representative

Ciox Health — Alpharetta, GA Feb 2017 – Nov 2017

• Released confidential medical records per HIPAA guidelines and processed dataintensive requests for hospitals and clinics.

Customer Service Representative

DHL Global Mail (via Axiom Staffing) — Norcross, GA Nov 2016 – Feb 2017

• • Handled package tracking inquiries and educated customers on shipping procedures.

• • Ensured timely communication between senders and recipients. Claims Processor / Customer Service Rep

State Farm / Alere Health / Convergent — Atlanta, GA 2015 – 2016

• • Reported auto/property losses, provided benefit explanations, processed billing, and resolved customer inquiries.

• • Managed 100+ daily calls across multiple platforms with attention to detail and empathy. Education

B.S. in Communications

Southern New Hampshire University Expected Graduation: Jan 2025 A.S. in Journalism

Georgia Perimeter College – Dunwoody, GA

High School Diploma

Pebblebrook High School – Mableton, GA

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