Data Entry Guest Service

DIANA BARRETT

Rosemount Garden, Montego Bay, Jamaica

*************@*****.*** (876) (482-2213)

PROFESSIONAL SUMMARY

As experiences skilled smooth commitment positively skills satisfaction an allow experienced in service anticipating on me standards. through to the to delivery excellence, organization. manage Guest careful guest from Service guest I needs, create planning, arrival My expectations, Planner, background handling welcoming to coordination, departure. I specialize reservations resolve and in hospitality With memorable and in issues delivering a personalized and keen promptly, and itineraries, experiences attention strong exceptional service. and communication to and exceed detail that ensuring I customer am reflect and highly a CORE SKILLS

HR Appointment Customer Administrative Service, Scheduling, Confidentiality Support, Microsoft Document & Office Discretion, Management, & Google Team Suite, Employee Collaboration, Data Entry File Maintenance, Time & Record Management Keeping, PROFESSIONAL EXPERIENCE

Guest Service Planner

Conduent, 2022 – Present Montego Bay

Duties and Responsibilities

• Coordinate personalized and activities manage guest itineraries, including bookings, events, and

• Welcome experience and assist guests throughout their stay, ensuring a seamless and pleasant

• Handle reservations, check-ins, and check-outs efficiently and accurately

• Communicate transportation) with to fulfill various guest departments requests (housekeeping, food & beverage,

• Address manner guest inquiries, complaints, or concerns in a professional and timely

• Maintain detailed records of guest preferences and feedback for future visits

• Promote resort/hotel services and upsell amenities when appropriate

• Ensure that all guest service standards and protocols are consistently upheld

• Organize special events, group activities, or celebrations as requested by guests

• Monitor guest satisfaction and follow up to resolve any service gaps Administrative Assistant

Nice 2020 Global, – 2022 Freeport, Montego Bay

- management, - - - - communication. Supported Maintained Organized Handled Acted as the confidential meetings the employee point and HR data and of and contact information entry. records operations prepared between and with team agendas assisted departments integrity with with and administrative minutes. and onboarding and professionalism. ensured tasks documentation. smooth including internal scheduling, file Front Desk Agent

Beachcomber 2016 – 2020 Club, Negril, Westmoreland

- promptly. - - - document Welcomed Maintained Coordinated Supported filing. administrative and accurate with assisted housekeeping records guests tasks and with including and logs, check-other including billing, in/departments check-guest phone/out information procedures, to email meet communication, guest and resolving needs. shift reports. inquiries and EDUCATION

Green 8 - - - - - - - - Principles Principles Mathematics Information English Social History Spanish CXC Subjects Island Studies A – – Grade – Grade of of Grade High Technology Accounts Business – – Grade Grade 3 3 School, 3 2 – 3 – Grade Grade Hanover – Grade 1 1 2

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