Project Manager Information Technology

Karin Harris

Washington, DC

*********@*****.*** 202-***-****

System Administrator and Project Manager with 6+ years of experience managing internal large- scale technology projects through to implementation. Over 15 years of customer engagement experience while providing innovation to the forefront of the business. Expertise in deploying and maintaining operating systems and providing technical solutions. I am always motivated by an opportunity to learn and cultivate. With superior attention to detail, my mission is to add value while achieving companies’ holistic goals that better their technological network.

Education:

University of Maryland University College, Adelphi MD

BS, Information Systems Management- Cum Laude

Certifications:

ITIL 4 Foundation

Project Management Professional – PMP

CompTIA Security + 601

EXPERIENCE

Council of the District of Columbia, Washington, DC 2017 - Present

Project Manager/ Systems Administrator

•Performed administrative tasks in Windows 2012 based Active Directory environment, including user and mailbox creation change and reset user passwords.

•Manage content on the Council’s website using Word Press; draft and edit Federal Register Notices’ and legislative bills.

•Manage projects from start to finish for the Council Information Technology Division and Council staff.

•Ensure that IT projects or customer support requests incorporate activities that conform to enterprise Service Level Management functions, enterprise Financial Management controls and reporting, efforts for establishing oversight and auditing capabilities, and identified business requirements.

•Collaborated and worked with stakeholders to consult on business and IT system developments to review, update, and maintain business and outlining potential to be.

•Assessed the impact of enterprise cloud services and related products on IT security and business operations processes.

•Abstracted business needs and provide enterprise architecture design, engagement, and coordination across broad audiences.

•Manage daily operations, problem resolution, servers, storage, network devices, and mobile devices.

•Administer help desk through System Center Service Manager (SCSM) Management.

•Perform Desktop configuration and troubleshooting on both Windows and Macintosh workstations.

•Optimize the performance of hardware and software.

•Ensured security and privacy of networks and computers.

•Reviewed proposed cloud solutions, utilizing knowledge of the existing operational environment, to ensure that they align with IT roadmaps, strategies, and IT security requirements.

•Manage and configure shared access to mailboxes.

•Administers software including Office 365, SharePoint, One Drive, Azure, End Point Manager, Mosyle, Active Directory, Word Press, Dropbox and Adobe.

•Installed and maintained computer systems and networks.

•Assisting with the management, development, maintenance and operations of the Information Technology aspect of the budget

•Troubleshooting to diagnose and resolve computer problems.

•Supported Web Development Technologies and Libraries, HTML, Jira and Cascading Style Sheet (CSS).

•Develops strategies and recommendations for data science, machine learning (ML), and artificial intelligence (AI) solutions including key aspects of architecture, migration and security.

• Knowledgeable of Relational Databases & Structured Query Language (SQL)

•Consult and implemented with Dell/EMC for storage, backup and recovery solutions.

•Set up computer workstations, including peripheral devices that allowed the DC Council to operate on the cloud and meet budget goals.

•Participate/facilitate collaborative development of information technology/information management project strategies on behalf of large customer organizations aimed at addressing customer concerns or IT service needs by identifying potential issues, deficiencies, or risks and providing recommended actions and solutions for achieving expected outcomes.

•Assist with the management, development, maintenance and operations of the Information Technology aspect of the budget.

•Develop appropriate project measurement and reporting mechanisms, project status reports, and project timelines.

•Coordinate and work collaboratively with multiple departments in a fast-paced, geographically dispersed and demanding work environment to develop communications and presentations and establish and promote effective business relationships.

Potomac Partners, Washington, DC 2015 - 2017

Research Assistant-Intern

•Managed Government Affairs firm researching policies for clients.

•Reviewed and screened on-boarding forms for accuracy and appropriate supporting documentation.

•Entered data into the HR system and revised for clarity and accuracy.

•Created and edited Advisory Committee pamphlets for publication.

•Prepared budget sheets within Excel for Senior Executive level review.

•Coordinated and processed domestic travel arrangements and expense reports.

•Prepared and edited presentation materials in Microsoft Excel, PowerPoint or Microsoft Word.

•Assist with meeting logistics to include but not limited to conference room scheduling,

Videoconference actions, setting up conference calls.

•Coordinated with IT personal to setup conferences requiring IT support.

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