Account Executive Technical Support

Deana C. DiSalvio

** ******** ******** **** **********, MA 02145 617-***-**** ********@*****.*** EXPERIENCE

Salesforce Boston, MA Jan. 2021 - Apr. 2025

Account Executive - Sell CRM software and services into net-new and customer accounts

–Maintain knowledge of products, including software solutions and service offerings, and position them within the market space

–Communicate, present and influence all levels of the organization, including executive and C-level

–Meet sales quota determined by management on an annual basis, and generate net-new sales and up-sell opportunities

–Organize and present at quarterly business reviews internally with sales leadership, as well as externally with customers for strategic account planning

–Conduct customized executive & POV presentations on the solutions and services for net-new accounts, as well as negotiate price for personalized packages

–Collaborate alongside sales and technical support teams internally and externally to ensure closed won business

–Specialize in product specific certifications and GTM communication to enable internal sales organization, and individual sales contributors Rapid7 Boston, MA Oct. 2018 - Oct. 2020

Account Executive - Sell cyber security software and services into net-new accounts.

–Maintain knowledge of products, including software solutions and service offerings, and position them within the market space

–Communicate, present and influence all levels of the organization, including executive and C-level

–Meet sales quota determined by management on an annual basis, and generate net-new sales and up-sell opportunities

–Organize and present at quarterly business reviews internally with sales leadership, as well as externally with customers for strategic account planning

–Conduct customized presentations on the solutions and services for net-new accounts, as well as negotiate price for personalized packages

–Collaborate alongside sales and technical support teams internally and externally to ensure closed won business Cybereason Boston, MA Apr. 2017 - Nov. 2018

Account Manager & Business Development - Managed current customer accounts, and ensured successful engagement and adoption of cyber security solutions and services..

–Maintained knowledge of products, including software solutions and service offerings, and position them within the market space

–Established trusted relationship with internal product and R&D teams to align on new features, roadmap and growth goals for best customer communication strategy

–Conducted client-facing quarterly reviews on their interest in renewing licenses, and negotiation of product pricing

–Managed Technical Account Managers, technical support and consultation teams internally to ensure customer success and experience

–Met sales quota determined by management on a quarterly basis, and generate customer renewal and up-sell opportunities

–Work across departments such as Marketing, Sales, Customer Success and GTM teams to align on company growth goals and customer-facing messaging MEDITECH Framingham, MA Nov. 2015- Apr. 2017

Marketing Solutions Specialist - Provided sales support to the Sales and Marketing Department at the medical software company.

–Maintained expert knowledge in all Care Coordination solutions, including the technology offered currently, as well as in development, that is offered to customers.

–Conducted client-facing demonstrations of the live medical software to prospective and current customers.

–Respond to requests for proposals, as well as communicate contract related answers to customer inquiries and post-demonstrations questions.

–Submitted encounters of client interactions in a centralized, internal sales database.

–Traveled up to 75% of the month for executive sales meetings, and client-facing demonstrations.

–Attended HIMSS 2017 in Orlando, Florida as a representative for the company at the healthcare IT conference. Choate, Hall & Stewart LLP Boston, MA May 2013- Nov. 2015 Paralegal - Assisted attorneys and paralegals in the Intellectual Property Department of a law firm.

–Filed patents for clients in the biomedical, pharmaceutical and device industries with the United States Patent Office and International Patent Offices.

–Systemized and maintained an electronic filing system for cases assigned to attorneys, recorded formal documents and exercised confidentiality.

–Proofread all drafts of formal documents, including drafting and sending reports to clients and associates in regards to specific patent applications.

–Maintained dockets of multiple attorneys within the department, and scheduled meetings with clients and associates. SKILLS Salesforce, Netsuite, Clari, IPADS, Google Drive, HighTail, Microsoft Outlook, Mac OS X and Windows, Microsoft Word, Excel, PowerPoint, WordPress, Adobe, Photoshop, Final Cut Pro, FileMaker Pro, Twitter, Facebook, Instagram, Sales Certified (MEDDIC, Sandler, Challenger) EDUCATION

Syracuse University, College of Visual and Performing Arts- Syracuse, NY B.F.A. Film, May 2013 Minors: Public Communications (S.I. Newhouse) and English & Textual Studies (Arts & Sciences) GPA: 3.5 Abroad: Italian Film Preservations Studies and Production in Bologna- Bologna, Italy (Jun.- Jul. 2011) Syracuse University in Los Angeles (SULA)- Los Angeles, California (Sept.-Dec.2011) Film and T.V. School at the Academy of Performing Arts (FAMU)- Prague, Czech Republic (Jan.- May 2012) Aaron Sorkin in LA Learning Practicum (Sorkin Week)- Los Angeles, California (Mar. 2013) HONORS/ACTIVITIES Dean’s List (4 yrs.-all semesters), Member of Kappa Alpha Theta Fraternity, Writer of BAKED Food Magazine, Member of Women in Communications, Member of Leadership Development Program Orange Seeds, Volunteer at Syracuse International Film Festival, Visual and Performing Arts (VPA) Mentor and Tour Guide, Member of Obscure Film Society

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