Hotel Resort Executive Operations Management
Resume:
CARLOS
PORTOBANCO
***********@**.***
Rockford, IL 61101
Online Profile
ACCOMPLISHMENTS
Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
Supervision - Supervised sales team to monitor sales activity and goal achievement.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Resolved product issue through consumer testing.
KEY SKILLS & COMPETENCIES
Cost controls
Financial Planning & Budget Management
Food & Beverage Catering & Events
Occupancy Rates Demand Forecasts
Hotel Income Statements & Performance Metrics
Team Leadership Mentoring
Brand Standards QA Audits
Operations & Team Management
Microsoft Office Suite GAAP KPI Tracking
Problem resolution
Strategic planning
Performance improvement
Project management
Total quality management
EDUCATION
St. Thomas University
Miami • 01/2021
Bachelor of Arts (B.A.): Business Administration / Finance Specialization
Miami Dade College
01/2018
Associate of Arts (A.A): Business Administration
Colegio Salesiano Don Bosco
01/1980
Bachelor of Science (B.Sc.): Literature
LANGUAGES
English
Full Professional
Spanish
Native or Bilingual
TRAINING & PROFESSIONAL DEVELOPMENT
F&B Management Development Program Leadership Training Purchasing & Procurement Wine Tasting
PERSONAL SUMMARY
Highly Accomplished Hospitality Leader results-driven with over 30 years of success leading high-performing teams and full-service hotel operations driving performance, overseeing Food & Beverage, Rooms Division, and Guest Service operations. Skilled in aligning teams with the company's vision, values, and goals. Visionary professional who rises above challenges to improve to improve the bottom line. Recognized for exceeding financial targets across evolving markets, enhancing guest satisfaction, and cultivating a service-driven culture of accountability and innovation. Deep expertise in hospitality operations, team development, and revenue optimization. Bilingual (English/Spanish).
PROFESSIONAL EXPERIENCE
Wyndham Garden - General Manager
Galena, IL • 01/2025 - Current
As the General Manager of a high-performing, multi-award-winning team, oversees all aspects of hotel operations with a strong emphasis on delivering excellence across Food & Beverage, Rooms Division, and Guest Service and leading with a hands-on approach that cultivates a culture of service, accountability, and continuous improvement. Through effective team development, operational optimization, and a guest-first mindset, I have consistently driven revenue growth and exceeded financial performance targets. My leadership is grounded in data-driven decision-making, collaborative cross-departmental alignment, and a relentless focus on guest satisfaction and brand standards.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully by 10%.
Embassy Suites by Hilton - Assistant General Manager
Rockford, IL • 01/2023 - 01/2025
Played a crucial role in supporting the General Manager in all hotel operations, focusing on guest satisfaction, employee development, and financial performance. Identify areas for improvement and cost-saving opportunities.
Selected Achievements:
Ensured exceptional guest service by maintaining high standards of quality and cleanliness, contributing to a 4.8 rating.
Managed and mentored six department heads with 65+ staff, ensuring operational efficiency and guest experience.
Created guest programming initiatives, driving over 7,000 guests for "The Marketplace" event.
Contributed to property earning "Hilton Award of Excellence."
Portobanco Family Rental Property - Operations Manager Real Estate Property Manager
Granada, Nicaragua • 01/2012 - 01/2025
Instrumental in concurrently managing family-owned rental properties. Managed CAPEX and $65K annual budget. CAPEX, payroll, and operations budget for four (4) fully equipped/furnished rental houses.
DoubleTree by Hilton Miami Doral - Hotel Night Auditor
Miami, FL • 01/2021 - 01/2022
Managed the overnight audit process. Balanced and audited for accuracy in room revenue, taxes, cashier reports, and guest accounts for $. 150K daily operations.
Selected Achievements:
Ensured financial accuracy in nightly reconciliations.
Supported guest service and achieved a 4.5-star average rating.
DoubleTree by Hilton Miami Airport - Assistant Director of Conference and Banquet
Miami, FL • 01/2020 - 01/2021
Directed conference and banquet operations for 42 meeting rooms with 138,198 sq. ft. of total event space, accommodating 30-2500 guests/attendees. Accountabilities include managing efficacy operations to reduce labor costs, inventory allocation, waste reduction, cost controls, hiring/training/developing staff, and payroll/budgeting. Personnel: 50+ FTE, PTE, On-Call Employees. Budget: $7M.
Selected Achievements:
Drove a sustainable growth of 5% in F&B revenue YoY.
Implemented effective organization, reducing inventory by 10%, improving retention by 15%, and achieving a 40% operating margin.
Mama's Jennies Italian Restaurant - Director of Food & Beverage
Miami, FL • 01/2017 - 01/2020
Optimized financial performance and drove revenue gains through effective financial and budget management, talent management, SOP development and implementation, and supply chain management. Personnel: 28+ FTE & PTE. Budget: $1M.
Selected Achievements:
Overachieved budgeting goals and operation cost controls, consistently delivering under budget.
Food: Actual 25.5% vs. 28% goal Beverage: Actual 21.1% vs. 24% goal
Labor: Actual 60% vs. 64% goal Operation Costs: Actual 24.3% vs 30.6% goal
Developed and deployed financial management and customer experience strategies that grew revenue by 20% YoY.
Consolidated vendor contracts, achieving 12% in savings.
Miami Seaquarium (Palace Entertainment) - Assistant Director – Food & Beverage
Miami, FL • 01/2015 - 01/2017
Capitalized on the opportunity to lead forward-thinking F&B operations, including directing daily functions of 11 on-site stands and food service facilities. Championed purchasing, inventory management, expense controls, and vendor relations initiatives while complying with local, state, and federal regulations. Personnel: 60+ FTE & PTE. Budget: $1.8 M.
Selected Achievements:
Implemented effective strategies to increase sales and reduce costs, including industry staff participation, introducing KPIs, creating daily stand-up meetings, and daily inventory tracking.
Food: Actual 26.3% vs. 28% goal Beverage: Actual 23.4% vs. 25% goal
Labor: Actual 62% vs. 64% goal Operation Costs: Actual 26% vs. 32% goal
Fostered relationships with critical vendors and led to the opening of new outlets, adding $25K in weekly revenue.
Grew revenue by 25% and reduced costs by 20%
The Alexander Hotel (Luxury Residentials) - Operations Manager F&B Director Purchasing Director Assistant Director of Engineering
Miami Beach, FL • 01/1990 - 01/2012
We strategically steered fast-paced hotel operations, directing guest services-focused initiatives across both front- and back-end operations. Personnel: 80+ FTE & PTE. Budget: $22 M.
Selected Achievements:
Reduced labor effort, just-on-time service, and increased revenue by 25%
Consistently delivered under budget at 29.3% vs. 36% goal
Successfully coordinated large-scale inventory checks ($760K value) with multiple departments monthly
Liaised among producers from Travel Channel's Man vs. Food during the on-site filming of an episode.
Improved new avenues of income and participated in business development endeavors to capture $195K in new YoY revenue.
Reduced expenses by 40% by monitoring costs, consolidating contracts, and managing vendor relations.
WEBSITES, PORTFOLIOS, PROFILES
LinkedIn /in/Carlos-J-Portobanco/
RELEVANT COURSES
Financial Administration I & II, Principles Corp. Finance II (FP&A), Financial Investment, Financial Accounting, Managerial Accounting I & II, Business Policy, Intro to International Business, Managerial Economics & Business Strategy, GAAP/FASB Regulations, Quantitative Analysis QMB, Informational Systems Management
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