Customer Service High School

SUMMARY

EDUCATION

SKILLS

CERTIFICATIONS

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Kaaliyah King +412-***-****

American Income Life

Assessed client insurance needs and recommended suitable products

Prepared and reviewed insurance applications, ensuring completeness and accuracy.

Built strong client relationships to ensure high customer satisfaction and retention.

Developed and maintained a client base by actively prospecting, networking, and utilizing referral strategies.

Panda Express

Supervised a team of employees during daily operations, ensuring smooth workflow and high-quality customer service. Provided training and mentorship to new team members, enhancing their performance and integration into the team. Ensured compliance with health, safety, and company policies, conducting regular checks and inspections.

Handled cash management, including balancing tills, processing transactions, and securing cash deposits.

Acted as the point of escalation for employee or customer issues, resolving concerns promptly and professionally. Horton’s

Acted as the first point of contact for internal and external communications, handling calls, emails, and inquiries professionally.

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Google Workspace, and other office software. Entered and updated data in company databases with high accuracy and attention to detail.

Operated office equipment such as printers, copiers, fax machines, and scanners.

High School Diploma

2021

Strong organizational and time-

management skills

Computer Skills

(Microsoft Word, Office,Outlook and Excel

,google sheets

Administrative experience

Appointment Setting Experience

Experience in handling financial

documents

Leadership Experience (2+ Years)

Customer Service Experience (5+years)

Front Desk (Receptionist Experience)

(Data Entry)

Sales Experience

Phone Etiquette

Presentationd Skille

Life, Health and Annuities Insurance

License

Google IT Cert.

Life Insurance Agent Mar-August(2024)

Shift Leader (2021-2023)

Adminstrative Assistant (2021-2023)

East Allegheny High School

Experienced and reliable professional with a strong background in hospitality, customer service, and administrative support. Known for delivering exceptional client experiences, managing tasks efficiently, and supporting team operations in fast-paced environments. Skilled in communication, multitasking, scheduling, and problem-solving, with a proven ability to adapt quickly and maintain a positive, professional demeanor. Seeking a full-time position where strong organizational skills and dedication to service excellence can contribute to team success. Custormer Support Representative Mar-August(2024)

American Income Life

Inbound and Outbound calls

Assisted via email, phone or text

Maintain accurate customer records

Problem Solving

Contact this candidate