Customer Service Representative
Resume:
Customer Service Work History
Representative
ANGEL
GONZALEZ
Contact
Address
Long Beach, California 90808
Phone
*************@*****.***
Skills
Verbal communication
Excellent
Data entry
Excellent
10 key by touch
Excellent
Complaint resolution
Excellent
Documentation and reporting
Excellent
Customer support
Excellent
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Airline Customer Service Agent
Southwest Airlines, Long Beach, CA
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Demonstrated respect, friendliness and willingness to help wherever needed.
2022-08 -
2023-02
Member Advocate
ConnectedCare, Irvine, CA
Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment. Responded to patient concerns and questions with
compassionate and knowledgeable service.
Entered details into computer systems and managed database of information.
2020-02 -
2020-07
Customer Service Representative
California Faucets, Huntington Beach, ca
Inputting orders into the system 30-40 orders a day Inbound outbound phone calls to manage clients and respond to inquiries or requests.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
2019-06 -
2020-02
Customer Service Representative
Westside Family Healthcare, Santa Monica, Ca
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
2018-09 -
2019-05
Customer Service Representative
Drinks Holdings, Beverly Hills, Ca
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Clarified customer issues and determined root cause of problems to resolve product or service complaints. 2017-08 -
2018-09
Education
Certifications
Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Toyota Motor, Hawthorne, Ca
Updated account information to maintain customer records. Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
2015-11 -
2016-08
Provider Services Specialist
IEHP, Rancho Cucamonga, Ca
Educated customers about billing, payment processing and support policies and procedures.
Promptly responded to inquiries and requests from prospective customers.
Followed up with customers about resolved issues to maintain high standards of customer service.
2015-03 -
2015-07
Client Care Specialist
Growth Management, Los Angeles, Ca
Responded to all client inquiries and asked appropriate questions to facilitate resolution.
Provided counseling and support to clients with drug and alcohol abuse issues.
Coordinated client services and community outreach service providers and sustained ongoing advocacy for client. 2014-06 -
2015-02
Customer Service Rep
VXI Global Solutions, Los Angeles, Ca
Receive calls and utilize motivational techniques to promote upgrades and additional services to qualified customers Remove barriers in transfer and relocation procedures. 2013-04 -
2013-12
GED
Morris High School - The Bronx, NY
1996-09 -
1997-06
1996-04 10 Key
1996-04 Typing
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