Business Operations Customer Experience

ROBIN DEAN

Aiken, SC 770-***-**** ************@*****.***

Operations & Business Management Executive

Experienced leader with over 20 years in retail, operations, and logistics management. Proven track record of optimizing business operations, building high-performing teams, and driving revenue growth. Skilled in strategic planning, customer experience, and cost control. Passionate about building scalable systems and developing people. CORE COMPETENCIES

• Business Operations & Strategy

• Budgeting & Financial Management

• Staff Leadership & Development

• Inventory & Supply Chain Management

• Customer Experience & Retention

• Contract Negotiation

• Logistics & Fleet Management

• Performance Optimization

PROFESSIONAL EXPERIENCE

Owner/Operator

RS Dean Enterprises / Badcock Home Furniture Aiken, SC November 2012 – December 2024 - Grew customer base and repeat business through strong relationship building and customer service excellence. - Directed daily operations including sales, inventory, HR, logistics, and financial oversight. - Recruited, trained, and supervised staff; implemented performance programs that increased retention and productivity. - Reduced delivery delays by 40% through implementation of proactive fleet maintenance and route optimization. - Negotiated vendor contracts, reducing supply costs by 15% while maintaining quality standards. - Oversaw full P&L, budgeting, forecasting, and reporting; identified cost-saving opportunities that improved profit margins. Department Manager

Lowe’s Anchorage, AK

April 2010 – November 2012 - Managed daily operations of the department to meet productivity, service, and sales goals. - Conducted team training and coaching, leading to a 20% increase in customer satisfaction scores. - Coordinated cross-departmental promotions and events, contributing to overall store revenue growth. - Maintained accurate inventory and placed timely product orders to avoid stockouts or overstock. Store Manager

Badcock Home Furniture Georgia

March 1999 – March 2010 - Led store operations, including staff management, sales, merchandising, and customer service. - Increased store sales by identifying market opportunities and implementing promotional strategies. - Trained and mentored team members; many promoted to leadership roles. - Streamlined delivery scheduling and vehicle maintenance processes, enhancing customer satisfaction. - Managed inventory audits and financial reconciliations to ensure operational integrity. EDUCATION

Macon County High School

Diploma

TECHNICAL & OTHER SKILLS

Microsoft Office Suite POS Systems Inventory Management Software Fleet Management Tools Conflict Resolution Effective Communication Adaptability & Flexibility

References available upon request