Customer Service Financial Services

SUKHLEEN KAUR

**********@*****.*** +1-647-***-****

PROFESSIONAL SUMMARY

Detail-oriented administrative and financial services professional with 3+ years of experience in customer service, document verification, and payroll processing. Skilled in reviewing income documentation, maintaining confidentiality, and communicating clearly with clients and internal teams. Known for delivering fair, policy-driven decisions in fast- paced environments. Strong commitment to responsible risk management and customer satisfaction.

CORE COMPETENCIES

- Income & Employment Document Verification

- Customer Service & Client Communication

- Risk Awareness & Policy Adherence

- Payroll & Timecard Processing

- Confidential Data Handling

- Office Administration & Recordkeeping

- Microsoft Office, QuickBooks Online, RIM Systems PROFESSIONAL EXPERIENCE

● Supervisor

BURGER KING, Sherwood Park, AB

June 2020 – January 2025.

- Verified employee timecards and managed payroll processing with high accuracy.

- Maintained confidential HR records and compliance documentation.

- Communicated with team members and vendors to ensure documentation accuracy.

- Delegated tasks and monitored performance to meet operational targets.

- Demonstrated leadership and risk awareness in supervising two teams during management transition.

● Sales Associate (Part-time)

The Mobile Shop, Edmonton, AB

Dec 2023 – Dec 2024

- Delivered personalized service and explained complex mobile plans and promotions.

- Resolved customer issues professionally and maintained clear communication.

- Managed transactions and recorded sales in accordance with company policies.

● Customer Service Representative – Loans Department RELIGARE FINVEST LIMITED, New Delhi, India

Sept 2018 – Nov 2019

- Reviewed client loan applications and supporting income documentation.

- Maintained compliance with financial policies and confidentiality standards.

- Communicated with clients to verify data and obtain missing documentation.

● Wealth Insurance Advisor (Internship)

IDBI FEDERAL LIFE INSURANCE, New Delhi, India

2016

- Assisted with documentation and client follow-ups for insurance applications.

- Supported administrative tasks and policy documentation. EDUCATION

Business Management – Human Resource

Lambton College, Sarnia, ON Jan 2020 – Aug 2021

Bachelor of Business Administration (BBA)

Guru Gobind Singh Indraprastha University, New Delhi, India 2015 – 2018 TECHNICAL SKILLS

- Income & Payroll Tools: QuickBooks Online, Timekeeping Systems

- Software: Microsoft Office Suite, Google Workspace

- Records & Document Systems: RIM, Internal HRIS

VOLUNTEER EXPERIENCE

Mission Thrift Store, Sarnia, ON

- Assisted in customer service, inventory management, and donation coordination.

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