Human Resources General Manager

JENNIFER ROSE G. DELA RAMA

Address: Al Mamoura Doha, Qatar

Email Add: **********@*****.*** Mobile No: +974-****-**** SUMMARY

A highly experienced human resources professional with Diploma in Human Resources Management. I am well-oriented in the HR practices, laws, and regulations in the GCC. My expertise in human resources includes payroll processing, employee relations, HR policies and procedures implementation, and visa processing. I have 10 years of solid experience in human resources in Qatar. My goal is to seek a challenging role in human resources and administration where I can share my knowledge and experience and grow professionally and personally. EXPERIENCE

Modern Veterinary Centre

Doha, Qatar

HR Manager

Reporting to: General Manager

Start duty: 1 August 2020

Currently Working

Duties and Responsibilities

To oversee and manage all aspects of the HR function, ensuring the organization’s human resources are effectively utilized, compliant with regulations, and aligned with the company’s goals.

Develop and implement HR policies and procedures.

Manage the recruitment process, including job postings, interviews, and onboarding.

Oversee employee relations, addressing concerns and resolving conflicts.

Administer compensation, benefits, and payroll.

Ensure compliance with labor laws and company policies.

Conduct training programs to enhance employee skills and performance.

Evaluate and manage employee performance appraisals.

Maintain HR records and prepare required reports.

Assist in workforce planning and organizational development initiatives. To provide administrative and operational support to the General Manager, ensuring the efficient execution of managerial tasks and facilitating smooth business operations.

Act as the primary point of contact between the General Manager and internal/external stakeholders.

Manage the General Manager’s calendar, schedule meetings, and coordinate appointments.

Prepare and review reports, presentations, and correspondence.

Handle confidential information with discretion.

Assist in planning and executing company events and initiatives.

Follow up on tasks and projects assigned by the General Manager.

Perform administrative duties, including document management and filing.

Support strategic decision-making by providing relevant data and insights. Al Siddiqi Holding (Hospitality Division)

Doha, Qatar

HR Administrative Assistant-Recruitment

Reporting to: Chief HR Officer

October 6, 2019- July 30, 2020

Duties and responsibilities

Recruit and interview potential applicants on experience, skills, and education

Update job requirements when needed. Prepare notices and advertisements for vacant staff positions.

Contact applicant references and perform background checks by the company

Provide advice and assistance to Managers/ supervisors on staff recruitment

Schedule and organize interviews

Participate in applicant interviews

Inform unsuccessful applicants

Prepare employment verification letters for those selected candidates

Ensures all required new hire paperwork is completed and filed accordingly.

Coordinate with PRO to process the Visa / Labor contract of new hires.

Booking of flight tickets for foreign hire employees.

Organize and manage new employee orientation, onboarding, and training programs

Explain and provide information on employee benefits. May also advise on benefits needs or evaluation benefit contract bids

Maintain employees’ records and paperwork

Coordinate with PRO for processing QID Renewals and Food Handling Certificate

(New/Renewals).

Answer employee questions and address employee concerns with the company, including employee safety, welfare, wellness, and health.

Prepare and make warning letters for those employees who need disciplinary action.

Conduct Exit interviews

Green Apple Pharmacy W.L.L (formerly known as Airport Pharmacy) Doha, Qatar

Sr. Human Resources Officer cum Payroll Analyst

Reporting to: General Manager

July 4 2016 – April 11 2019

Duties and responsibilities

Providing support in the various human resource functions, which include recruitment, staffing, training and development, performance monitoring and employee counseling.

Monitor daily attendance. Investigate and understand causes for staff absences. Recommend solutions to resolve chronic attendance difficulties. Provide basic counseling to staff who have performance related obstacles. Provide advice and recommendations on disciplinary actions. Monitor scheduled absences such as holidays or travel and coordinate actions to ensure the staff absence has been adequately covered off to ensure continuity of services. Inform affected staff or residents of unexpected absences from work and coordinate actions ensuring the continuity of services such as cancellation of events and locating keys.

Provide advice and assistance to supervisors on staff recruitment Prepare notices and advertisements for vacant staff positions. Schedule and organize interviews Participate in applicant interviews Conduct reference checks on possible candidates Prepare, develop and implement procedures and policies on staff recruitment Inform unsuccessful applicants Conduct exit interviews

Booking of flight tickets for employees going on vacation as well as for foreign hire employees.

Calculating and processing of employees leave pay and processing exit permits.

Knowledge in Hukoomi site applications.

Ensuring the resigned/terminated employees have a smooth exit process from the organization.

Calculate Annual leave and End of Service Settlement according to Qatar Labor Law. Duties and Responsibilities-Payroll Analyst

Maintains payroll information by designing systems; directing the collection, calculation, and entering of data.

Updates payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, job titles, and department/ division transfers.

Pays employees by directing the production and issuance of paychecks or electronic transfers to bank accounts.

Prepares reports by compiling summaries of earnings, deductions, annual leave, sick leave, and benefits.

Determines payroll liabilities by approving the calculation of employees as per Qatar Labor law.

Balances the payroll accounts by resolving payroll discrepancies.

Provides payroll information by answering questions and requests.

Maintains payroll guidelines by writing and updating policies and procedures.

Complies with Qatar labor and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; and advising management on needed actions.

Maintains employee confidence and protects payroll operations by keeping information confidential.

Maintains payroll staff by recruiting, selecting, orienting, and training employees.

Maintains payroll staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results.

Contributes to team effort by accomplishing related results as needed. Sterling & Wilson Middle East W.L.L (MEP)

Doha, Qatar

HR Administrator

April 2014 up to July 2 2016

Creating employee personnel files of new employees and conducting brief orientation about company policies and benefits

Maintaining employee information by entering and updating employment and status-change data.(for 150 Staff and 500 Workers)

Handle company payroll input and processing.(Uploading in WPS System.)

Administers compensation plan. Coordinates performance appraisal program

Schedules examinations and interviews for potential candidates. .

Ensures all required new hire paperwork is completed and filed accordingly.

Schedules examinations and interviews for potential candidates.

Ensuring the employees’ visas and residence permits are up-to-date as well as employees’ medical insurance.

Coordinate with PRO for the processing of Visa / Labor contracts of new hires.

Prepare employment verification letters and answer employees' inquiries.

Booking of flight tickets for employees going on vacation as well as for foreign hire employees.

Calculating and processing of employees' leave pay and processing exit permits.

Knowledge in Hukoomi site applications.

Ensuring the resigned/terminated employees have a smooth exit process from the organization.

Calculate Annual leave and end-of-service settlement according to Qatar Labor Law.

Act as officer in charge whenever the presence of the manager is not available Supermercado Prim II

Puerto Del Carmen

Lanzarote, Spain

Assistant Store Supervisor

May 2012-December 2013

• Welcome customers, maintain knowledge, and help with the selection of merchandise

• Answer the telephone in a pleasant and caring way

• Participate in counting the store’s physical inventory

• React to all concerns of customers quickly with a sense of importance

• Handle cash, change, and operate the cash register

• Ensure stock levels on the sales floor are maintained continually

• Receive deliveries and complete proper documentation for the store records. RnB Solutions Forwarding Company

Manila, Philippines

Receptionist/Administrative Assistant

September 2008-July 2010

Receive, direct, and relay telephone messages and fax messages

Receive department emails and forward them to concerned staff, reply to general inquiries

Open and date stamp all general correspondence

Maintain the general filing system and file all correspondence

Assist in the planning and preparation of meetings, conferences, and conference telephone calls

Make preparations for department meetings

Maintain an adequate inventory of office supplies

Respond to public inquiries

Provide word-processing and secretarial support

Develop and maintain a current and accurate filing system

Monitor the use of supplies and equipment

Coordinate the repair and maintenance of office equipment

Kentucky Fried Chicken Restaurant

Manila, Philippines

Administrative Assistant

November 2007-August 2008

Disseminate tasks and orders to employees

Train and evaluate trainees

Check the products before the opening and closing of the store

Encode the delivered or ordered materials or products

Assist the customer with their demands, suggestions and complaints.

Communicate with the manager regarding the sales, employees and other important matters.

Act as officer in charge whenever the presence of the manager is not available SKILLS

Utilized Software

-Advanced skills in MS Excel, MS Word MS Powerpoint, MS Outlook.

-ERP Pioneer System for Payroll Input

-ERP Horizon System for Payroll Input

Personal Skills:

Fast learner, strong analytical skills, effective time management, can work accurately under time pressure, interpersonal skills, and attention to detail. EDUCATION

Post Graduate Diploma in Human Resources Management (OTHM Level 7) Berkeley Training & Educational Consultancy, Doha Qatar Graduated February 2025

Diploma in Human Resources Management (SCQF Level 7) IQN- Excellence Education Centre

D-ring road, Doha, Qatar

Graduated July 2018

Bachelor’s Degree:

Technological University of the Philippines

Manila, Philippines

Business Administration major in Industrial Management One subject left to complete

Associate Degree:

Technological University of the Philippines

Instrumentation and Control Engineering Technology Graduated 2004

REFERENCES

References available upon request.

Contact this candidate