Administrative Support Customer Service
Resume:
Kayleigh Delacruz
Victorville, CA 92395
*****************@*****.***
Skills:
● Legal Administrative Support & Data Entry
● Document Filing & Electronic Records Management
● Calendar Coordination (Microsoft Outlook, Teams)
● Transcription & Professional Correspondence
● Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
● Time Management & Multi-tasking
● Scheduling & Meeting Planning
● Customer Service & Confidential Communications
Experience:
Zumbrunn Law Corporation
Legal Secretary
● Answering phones w/ compassion and understanding to each individual call and having follow up questions to know where to place the call. Having the understanding if it’s a potential client and if so knowing how to calendar it in
● Calendaring/scheduling
● E-file using Bosco
● Email attorney scheduled appointment or messages left for them and letting them know if it falls under family law, estate planning, and/or probate
● Shredding documents and throwing out the trash
● Paying attention to every detail, working proficiently, and typing documents
● I can type 55WPM
Apple Valley Unified School District / Paraeducator AUGUST 2017 – MAY 2024, APPLE VALLEY, CA
● Provided instructional and administrative support to lead teachers.
● Assisted students with special needs, adapting materials for individualized learning.
● Maintained academic records, tracked attendance, and graded assignments. U.S. Postal Service / Mail Carrier
NOVEMBER 2014 – DECEMBER 2017, APPLE VALLEY, CA
● Delivered mail along designated routes with strict confidentiality and accuracy.
● Sorted, organized, and processed large volumes of incoming and outgoing mail.
● Provided customer service and handled postage transactions. Law Office of Yolanda Flores / Administrative Assistant/ Legal Secretary JANUARY 2010 – MAY 2014, REMOTE – HESPERIA, CA
● Entered case and client data into spreadsheets and digital systems.
● Maintained well-organized physical and digital filing systems.
● Scheduled appointments, meetings, and conference calls.
● Handled phone calls and coordinated mail distribution. Education:
Victor Valley Community College
Business Administration Coursework 2020 – 2024
Victor Valley Community College
Certificate in Billing & Coding
Exemplar/Ulearn
Certificate in Computer Office Skills 2018
Victor Valley Beauty School
Cosmetology License 2009 – 2010
Apple Valley High School
High School Diploma 2005 – 2008
Awards:
● Studied Business Administration
● Certificate- Medical Billing and Coding
● Certificate – Computer Office Skills
● USPS Route Accuracy Recognition
● AVUSD Staff Acknowledgement for Support Excellence
● Drivers License
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