Customer Service Accounts Payable
Resume:
PROFESSIONAL SUMMARY
Experienced Logistics Manager with 10+ years of exceptional written/oral communication skills building client relationships with associates and external customers at all levels. Highly advanced administrative and business management skills; beneficial for formulating strategies, making decisions best for company and consumer, with a character of integrity that promotes confident and precise execution of the company’s vision and mission. Eager to learn and grow in a dynamic environment and contribute towards maximizing organization profits, while exploiting my potential and sense of obligations to fulfill the objectives of the organization.
CORE COMPENTENCIES/SKILLS
●Microsoft Excel, Office, Access, Outlook
●Accounts Payable/Receivable
●Billing/Reporting/Wirers
●KPI Process
●Supervisor
●Transportation
●Management
●Warehousing Management
●Auditing
●Customer Service
●Quality Inventory Control
●Reconciliation Report
●Payroll Processing
●Compliance Reports
●Smith System Trainer
EXPERIENCE
FedEx Operations Manager Sept 2022-Present
●Meet deadlines and departures for hot cuts to meet customer expectations for package deliveries.
●Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
●Manages day-to-day departmental operating processes.
●Delegate tasks, aiming to boost performance and prioritize initiatives.
●Ensure that employees are treated consistently and fairly, which promotes teamwork and motivation within the team.
●Lead cross-functional teams to optimize logistics and improve operational efficiency.
●Implement AI-driven solutions to enhance package tracking and delivery accuracy.
●Develop strategic plans to meet evolving customer demands and market trends.
●Utilize data analytics to identify and resolve operational bottlenecks.
●Oversee the daily running of the Same-day local courier division and managing staff members, ensuring compliance with all applicable regulatory agencies, company policies, and procedures.
●Supervise the operations of the team to achieve prescribed objectives.
●Develop and maintain a productive work team through cross training, sound communication and positive motivational techniques.
●Facilitate seamless hand offs and communicate key information to peers, teammates and management.
●Monitor and manage 30 dock doors, monitor daily deliveries, productivity, and other performance and coaching to associates.
●Conduct safety observations on new hire associates
Penske Logistics Operations Supervisor/Manager Assistant Oct 2010-June 2024
●Monitored attendance, productivity, and other performance standards and provided coaching and counseling to associates.
●Built rapport and relationships with associates and external customers at all levels
●Trained new employees regarding job duties and performance expectations and ensuring compliance.
●Investigated, resolved and/or escalated customer service issues.
●Analyzed operational performance through direct observation, interpretation of reports and collaboration with others.
●Determined opportunities for improvement of key metrics and executed action plans to achieve results.
●Led daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.
●Evaluated and recommended changes in preferred work methods to increase productivity of dispatch operations.
●Ensured compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
●Proactively managed associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
●Implemented location safety strategy aligned with day-to-day management and associate activities.
●Provided associates with communication, training, feedback, and direction to ensure safe performance.
●Ensured compliance with all applicable regulatory agencies and company policies and procedures.
●Conducted safety observations.
●Meticulously planned work assignments to ensure effective use of fleet equipment.
● Maintained vendor relationships to ensure equipment maintenance requirements.
●Worked with Penske Truck Leasing to ensure schedule of preventative maintenance was completed
Penske Logistics Payroll/Billing Clerk Specialist Jun 2009-Oct 2010
●Created and recorded POL & Petty Cash and FedEx POL Log and Petty Cash Expenses.
●Created a dispatch payroll, weight & zip, and tractor miles excel spreadsheet.
●Submitted billing invoices to management for payment.
●Created a cost allocation excel spreadsheet for all the company expenses.
●Oversaw petty cash expenses and check processing.
●Managed the office expense bills and reports.
●Maintained document databases.
●Researched drivers’ expenses, pay sheet, and payroll information.
●Answered telephone enquiries regarding insurance, payroll, tax shelters and other benefits.
●Submitted and reconciled data for tax sheltered annuities.
●Prepared payroll deductions, computed payroll adjustments, managed benefit accounts and reconciled insurance.
●Verified and analyzed documentation data for accuracy.
●Arranged data and information by extracting from source documents and arranging it in prescribed format.
●Maintained accounting records by adjusting, record keeping, computing and balancing figures to assure accurate record keeping.
●Performed managerial duties and assistant manager.
Carrier United Tech. Corp. Warranty Claims Specialist Sept. 2008 – May 2009
●Prepared warranties for processing by gathering, sorting, organizing, and recording data, information, and documents.
●Evaluated warranty application by comparing claim to warranty.
●Fulfilled warranty by preparing repair or replacement order for manager's authorization.
●Completed warranty service by coordinating repair or replacement with other departments.
●Clarified warranty obligations; answering questions; responding to customer requests.
●Maintained databases, sorting and filing for accessible.
●Analyzed and Researched warranty claims to document trends to mitigate future risk and exposure.
EDUCATION
The University of Mississippi University, MS-Graduated
Bachelor of Business Administration December 2003
Major: Business Management; Minor: Marketing
Northwest Community College Southaven, MS-Graduated
Associate of Business Administration May 2001
Major: Computer Information Systems; Minor Business Information Systems
Smiths Systems Certified
REFERENCES AVAILABLE UPON REQUEST
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