Customer Service Front Desk

ASHLEY PILLARELLA

Portage, IN ***** 219-***-**** *********@*****.***

Professional Summary

Reliable and experienced administrative professional with 10+ years supporting fast-paced offices, customer service operations, and leadership teams. Proven track record in calendar management, team coordination, and front desk operations. Strong skills in scheduling, client communication, data entry, and document management. Known for multitasking under pressure, maintaining confidentiality, and creating efficient systems that improve team productivity.

Key Skills

Administrative Support, Office & Operations Management, Customer Service & Issue Resolution, Microsoft Office, Google Suite, QuickBooks, Team Training & Supervision, Hospitality Front Desk & Reception, Data Entry & Filing Systems, Scheduling & Calendar Management, Budget & Invoice Processing, CRM & HR Support Tools (Workday, ATS)

Professional Experience

Office Manager / Executive Assistant Communal Services Inc. – Portage, IN June 2024 – May 2025

• Managed executive calendars, internal communications, meeting logistics, and documentation

• Oversaw administrative workflows, trained office staff, and supported budgeting functions

• Handled accounts payable, customer escalations, and cross-departmental coordination

Deli & Bakery Associate Walmart – Portage, IN May 2024 – Nov 2024

• Prepared and labeled food products while maintaining compliance with health and safety standards

• Operated commercial kitchen equipment and supported inventory tracking

Database Administrator Fast Lane Foods – Highland, IN Jan 2024 – Jul 2024

• Managed SQL-based systems, performed performance tuning, and implemented security protocols

Shift Manager Sunny Days Laundromat – Portage, IN Nov 2022 – Nov 2023

• Supervised team operations, handled cash deposits, and maintained equipment performance

Front Desk Receptionist Hampton Inn – Portage, IN Sept 2021 – Nov 2023

• Provided guest service, managed reservations, and supported housekeeping and laundry operations

Picker/Packer Fronius USA LLC – Portage, IN Nov 2021 – Jan 2023

• Fulfilled orders, processed shipping documents, and managed inventory control for international deliveries

Production Assembler MSI Logistics – Portage, IN Apr 2019 – Dec 2020

• Assembled materials, followed safety standards, and maintained workspace efficiency

Assistant Manager Lakeside Services – Dyer, IN Jan 2016 – Jul 2019

• Supported scheduling, invoicing, and field technician coordination in an electrical services environment

Executive Assistant / Office Manager Faux Artistry and Designs – St. John, IN Oct 2016 – Apr 2018

• Coordinated design projects, vendor orders, and social media content for interior design clients

Deployment Manager I People Technology and Processes LLC – Lakeland, FL Apr 2011 – May 2015

• Managed onboarding, HR documentation, equipment tracking, and government access cards for overseas employees

Customer Service / Recruiter / Receptionist George Franklin Insurance – Lakeland, FL Jan 2011 – Apr 2013

• Processed insurance paperwork, handled client payments, and supported hiring and onboarding

Education

B.A. in Psychology – Southern New Hampshire University, 2022

Certifications

Pallet Jack Certified (2023 – Present)

Forklift Certified

Technical Proficiency

Microsoft Office Suite, Google Workspace, QuickBooks, Workday, CRM Systems, ATS, SQL, Digital Filing Systems

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