Customer Service Delivery Driver
Resume:
Misty Abbas
I am multi talented and ready to work!
Grand Prairie, TX 75052
*************@*****.***
Professional Summary
I am a people person! I get along well with anyone. I work hard and achieve my goals. I haven't worked much since COVID and I'm ready to get back out working! I have experience from being a server to a roofing specialist I'm ready for any role!
Authorized to work in the US for any employer
Work Experience
Delivery Driver/Personal Shopper
Uber eats-Grand Prairie, TX
December 2024 to Present
I delivered food and other things . I personal shop and pickup orders and find route to customer location. This is a side job used sparing not a 9 to 5. More of a side hustle to pay bills until I find a real job/career.
• Ensured the safe handling and transportation of fragile or perishable items
• Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Followed established safety protocols for loading/unloading packages or goods from the vehicle
• Utilized GPS navigation systems or maps to determine optimal routes for deliveries
• Achieved a customer satisfaction rating of XX% based on feedback surveys
• Received multiple commendations from customers for exceptional service
• Cultivated positive relationships with regular customers through friendly interactions Sales Representative
2020 companies-Grand Prairie, TX
May 2025 to June 2025
• Collaborated with cross-functional teams to develop customized solutions for clients' specific needs
• Negotiated contracts and pricing agreements with customers, resulting in increased profitability
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
Canvasser And roof damage specialist
Spectrum roofing-Fort Worth, TX
June 2019 to August 2019
I learned how to spot real damage and how to go door to door and speak to customers
• Knocked on doors in assigned neighborhoods to promote and sell products or services
• Engaged with potential customers in a friendly and professional manner, effectively communicating the benefits of the product or service being offered
• Negotiated contracts with clients, ensuring favorable terms for both parties while maximizing company profits
• Collaborated with the operations team to ensure timely delivery of materials and completion of projects
• Attended industry trade shows and networking events to stay updated on market trends and competitor activities
• Conducted thorough site inspections to assess roofing requirements, identify potential issues, and provide accurate cost estimates
• Managed the entire sales process from initial contact through contract signing, including follow-up communication post-sale
Front Desk Receptionist/ appointment setter
Happy teeth dental-Fort Worth, TX
May 2015 to April 2017
• Managed calendars efficiently by scheduling appointments based on availability of both prospect and sales representative
• Maintained accurate records of all interactions with prospects, ensuring timely follow-ups and personalized communication
• Greeted and welcomed visitors, providing a positive first impression of the company
• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments
• Scheduled appointments and maintained calendars for multiple executives
• Maintained an organized reception area, ensuring cleanliness and professionalism at all times
• Assisted with administrative tasks such as filing, data entry, and document preparation
• Handled sensitive documents with confidentiality and discretion Professional Window Cleaner
One stone solution-Saginaw, TX
March 2014 to May 2015
• Cleaned and washed windows of residential and commercial buildings, ensuring a streak-free finish
• Operated specialized equipment such as squeegees, scrapers, and extension poles to reach high windows
• Performed thorough inspections of windows for cracks, chips, or other damages that required repair or replacement
• Collaborated with team members to efficiently schedule window washing appointments based on client preferences
• Maintained a safe work environment by adhering to all safety protocols and using proper protective gear
• Managed inventory of cleaning supplies and equipment, ensuring an adequate stock at all times
• Provided exceptional customer service by addressing client concerns and resolving issues promptly
• Followed established procedures for accessing secured areas while respecting privacy boundaries of clients
• Adapted to different types of windows including single-pane, double-pane, skylights, and stained glass windows
• Worked in various weather conditions including rain or extreme heat while maintaining productivity levels
IHOP Server/ hostess
IHOP-Arlington, TX
April 2005 to March 2011
• Hostess and cashier and server. I worked at IHOP in Arlington and Mansfield location off and on. I trained people I was a leader and ran the store alone a lot. The dates on this job are off and on I worked here as my always backup home job through highschool a!d college.( For whom may concern with dates)
• Provided exceptional customer service to ensure a positive dining experience for all guests at IHOP
• Took and delivered accurate food and beverage orders in a timely manner, ensuring customer satisfaction
• Demonstrated extensive knowledge of the menu items, including breakfast specials, pancakes, omelettes, and other signature dishes
• Effectively communicated daily specials and promotions to customers, increasing sales by XX%
• Maintained cleanliness and organization of assigned work area according to health and safety standards
• Handled cash transactions accurately and efficiently using the POS system
• Collaborated with kitchen staff to ensure prompt delivery of food orders while maintaining quality standards
• Assisted in training new servers on IHOP's service procedures and menu offerings
• Resolved customer complaints or concerns promptly and professionally, ensuring high levels of guest satisfaction
• Managed multiple tables simultaneously during busy periods while providing attentive service to each table
• Worked collaboratively with team members to create a positive work environment focused on teamwork and efficiency
• Maintained knowledge of dietary restrictions or special requests from customers to accommodate their needs appropriately
Cocktail Waitress
Buffalo Joe's-Arlington, TX
January 2009 to May 2009
• Provided exceptional customer service to patrons by promptly taking and delivering drink orders
• Demonstrated extensive knowledge of cocktail menu, including ingredients, preparation methods, and garnishes
• Upsold premium spirits, wine selections, and specialty cocktails to increase sales revenue by XX%
• Resolved customer complaints or concerns promptly and effectively to ensure a positive dining experience
• Trained new cocktail waitresses on menu knowledge, service techniques, and POS system operation
• Collaborated with kitchen staff to coordinate food orders for customers seated at the bar area Waitress/Hostess
Hooters-Arlington, TX
May 2008 to August 2008
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Collaborated with bartenders to prepare specialty cocktails according to established recipes and standards
• Assisted in training new servers on restaurant policies, procedures, and best practices for delivering excellent customer service
• Managed inventory levels of supplies such as napkins, utensils, condiments etc. ensuring availability during peak hours
• Implemented upselling techniques resulting in an increase in average check size by XX%
• Maintained accurate record keeping for guest reservations ensuring smooth operations during busy periods
• Collaborated with kitchen staff regarding special requests or dietary restrictions to ensure accurate and timely preparation of meals
• Assisted in the setup and breakdown of dining areas for special events, ensuring a seamless transition between services
• Provided exceptional service to VIP guests, including personalized recommendations and attention to detail
Cashier/Customer Service
Claire's-Arlington, TX
April 2006 to July 2007
• My first job while in highschool
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
Education
Basics
Tarrant County College-Arlington, TX
August 2009 to June 2010
Some college
Tarrant county college Southeast campus-Arlington, TX August 2009 to May 2010
Associates in basics didn't complete but have some college High school diploma
Polytechnic High School-Fort Worth, TX
August 2004 to July 2008
High school diploma
Polytechnic High School-Fort Worth, TX
August 2004 to May 2008
Graduated with a 3.8 gpa
Skills
• Business Development
• Call center
• Experience with children
• Recruiting
• Help desk
• Personal Assistant Experience
• Serving Experience
• Upselling
• Social media management
• Negotiation
• Search engines
• Acute care
• Cash handling (8 years)
• Caregiving
• Administrative Experience
• Budgeting
• Telemarketing
• Presentation Skills
• High-end sales
• Public speaking
• Customer support
• Google Docs
• POS
• Organizational skills
• Inside Sales
• Management
• Human resources (6 years)
• Cruise ship
• Beverage sales
• Hospitality
• Food safety
• Greeting customers
• Customer service
• Cold Calling
• Direct Sales
• Branding
• Microsoft Word
• Team management
• Content creation
• Training & development
• Underwriting
• Event marketing
• Serving
• AI
• Client services
• Customer communication
• Catering
• Customer relationship management
• Microsoft Excel
• Babysitting
• Typing
• English
• Computer skills
• Data entry
• Sales
• Restaurant experience
• Events management
• Time management
• Microsoft Office
• Sales support
• Writing skills
• Product demos
• Microsoft Powerpoint
• Communication skills
• Software troubleshooting
• Teaching
• Social media marketing
• Salesforce
• Home health
• Sales Management
• Windows
• Merchandising
• Outbound calling
• Home & community care
• Smartphone applications
• Marketing
• Learning technology
• Payroll
• QuickBooks
• Banking
• On-call support
• Microsoft Outlook
• Event planning
• Grammar Experience
• Dermatology
• Research
• Outside sales
• Leadership
• Door-to-door
• Travel planning (2 years)
• Multitasking
• Phone etiquette
• Host/Hostess
• Project management
• Editing
• Guest services
• Account Management
• Analysis skills
• Nutrition
• Financial Services
• Math (10+ years)
• Childcare
• Office Management
• Supervising experience
• First aid
• Senior care
• Fine dining experience
• Health club
• Insurance Sales
• Banquet experience
• Teamwork
• Attention to detail (5 years)
• Technical support
Languages
• Arabic
Certifications and Licenses
Driver's License
SIDS Certification
TABC Certification
First Aid Certification
Food Handler Certification
CPR Certification
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