Administrative Assistant Quality Assurance

Maurice A. Claiborne

Mount Rainier, MD ***** • 202-***-**** • *******.****@*****.***

ADMINISTRATIVE ASSISTANT PROCESS IMPROVEMENT QUALITY ASSURANCE EXPERT Forward-thinking, results-driven, and solution-focused professional with a career track comprised of roles of increasing responsibility within the public and government business sector. An innovator in streamlining business processes and enhancing efficiency through communication, program administration, and customer service excellence. Demonstrated abilities in operational organization, business process management, multi-tasking, reporting, problem-solving, and using solution-oriented goals to achieve successful outcomes. Poised and sharp communicator with an innate sense of attention to detail. Sound knowledge, experience, and background in operational leadership, administrative support, strategic planning, and office administration. Takes pride in ownership and approaches challenges with outside-of-the-box thinking and hands-on contributions that result in measurable wins.

• Excellent oral and written communication skills and interpersonal skills.

• Analytical leader possessing effective communication skills with the ability to maintain positive rapport with both internal and external clients.

• Strong analytical skills, including administrative support, data analysis, program administration, collaboration, and implementing recommended scalable solutions.

• In-depth knowledge of windows technology and hands-on-experience with multiple Federal government database systems and software applications.

• Proven ability to quickly assess issues and challenges, utilize applicable data and innovative methodologies, and develop solutions in the best interest of long-term gain for the client/customer.

• Technical Competencies: Microsoft Office (Word, Excel, PowerPoint), Microsoft Teams, Outlook, Zoom AREAS OF EXPERTISE

Program Management, Employment Relations, Operational Leadership, Quality Assurance, Process Improvement, Multi- Tasking, Reporting, Solution-Oriented Goals, Project Management, Office Administration, Office Administration, Leadership, Customer Service, Innovative Solutions, Collaboration, Independent Execution, Adaptability, SharePoint, eBusiness Systems

PROFESSIONAL EXPERIENCE

Administrative Assistant 3

UPS

Full Time (40 hours weekly) 2015 – Present

Manage the preparation of more complex reports/presentations and analysis using various software packages and databases. Considered a specialist in determining methods and procedures used to accomplish tasks. Primary receptionist for all incoming/outgoing correspondence, telephonic activity, in-person visits and access, and office and conference room scheduling. Administrative Policies and Procedures

• Organize files, develop spreadsheets, fax reports, and scan documents.

• Receive and screen a high volume of internal and external communications, including email and mail resulting in an 80% decrease in oversight.

• Properly route agreements, contracts, and invoices through the signature process. Program Administration

• Create and maintain spreadsheets using advanced excel functions and calculations to develop reports and lists.

• Demonstrate daily innate organizational capabilities and strengths in managing incoming correspondence, increasing deliverables, and maintaining weekly spreadsheets. Consistently tackle high-visibility assignments, time management, and often working with ambiguity to specific deadlines.

Teamwork

• Sort, open, and route incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

Oral Communication

• Create and maintain weekly spreadsheet and reports presented to upper Management. Update physical records and digital files to maintain current, accurate, and compliant documentation. Administrative Assistant

National Institute of Health (NIH)

Full Time (40 hours weekly) – GS - 06 2003 – 2014

Gained individualized administrative and program management experience by reviewing personnel requests related to documents, advising program staff on personnel regulations, policies, and procedures. Maintained multiple calendars in Microsoft Outlook. Obtained knowledge of Federal regulations and agency policies governing local, domestic, sponsored, and foreign travel, to prepare travel requests and other travel related documents. Provided clerical and administrative support through drafting letters, creating reports using automated systems, maintained files and records, and communicated with individuals internally and externally. Administrative Policies and Procedures

• Managed administrative functions, including complex calendar management with a focus on proper allocation of executive availability.

• Oversaw and maintained receptionist area, including greeting visitors, and responding to telephone, in-person, and electronic requests for information. Welcomed all visitors with friendly greeting, answered general questions, and gathered the nature of visits to direct to specific offices.

Program Administration

• Provided administrative support by serving as an effective gatekeeper, preparing well-researched and accurate documents, and efficiently handling daily office tasks in a virtual environment.

• Prepared monthly, weekly, and daily logs using various applications in Microsoft Office Suite, such as Excel and Microsoft Word. Scanned, copied, and improved the process for the efficient implementation of a new file system.

• Upkept multiple weekly spreadsheets and consistently updated them with important programmatical data. Oral Communication

• Produced accurate office files, updated spreadsheets, and crafted presentations to support senior level staff and help boost team efficiency.

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