Customer Service Level 1

Taslima Jaffur

Dudley DY*

077********

****************@*****.***

PROFILE

A caring and customer focussed individual with over 3 years care and customer service experience. With excellent communication skills, I have the ability to deal with customer enquiries and offer care support. I am a highly motivated person with excellent attention to detail, believing that good teamwork & individual efforts bring excellent results. I am willing to train if required and available for an immediate start. KEY SKILLS/ AREAS OF EXPERTISE

• Over 3 years in caring and in customer service

• Level 1 in Health and Social Care

• The ability to work well with others

• Patience and the ability to remain calm in stressful situations

• Thorough attention to detail and the ability to use own initiative

• Excellent verbal communication skills

• Able to use a computer and the main software packages competently EXPERIENCE

Childminding / Nanny 2007-2022

• During this time, caring for young children aged 0-11 Years old

• Assisting with feeding and play activities.

• Helping with medication as required

• Supporting during this time in a range of learning and daily tasks

• Planning and carrying out play activities with the children

• Responsible for general housekeeping and cleanliness

• Working to ensure all tasks are carried out to the best of my abilities. Empire Ltd Retail Assistant 2010-2012

• Working in a busy local gift and retail store

• Responsible for opening and closing

• Taking cash and card payments

• Working in various areas of the store and in the warehouse

• Putting out stock from the back areas and filling up the shelves

• Supporting customers when needed and directing them to find items

• Working in a team and helping as required

Education and Training

• Food Safety level 2

• Paediatric First Aid Training

• Safeguarding Certificate

•

Hobbies and Interests

I enjoy spending time with my friends and family, Walking to keep fit and active. References are available on request

SIA License & Badge - June 2022

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