Customer Service Call Center
Resume:
BRANDON SCHULER
San Antonio, TX 317-***-**** ***************@*****.*** linkedin.com/in/brandon-schuler
SUMMARY
SKILLS
Troubleshooting
Network Hardware
Active Directory
Ticketing System
Call Center Triage iCloud, Virtual Migrations
TCP/IP, LAN, WAN, VLAN, VPN, VOIP
Operating Systems
Identify Security Threats
Customer Service
Remote Desktop Utility
Personnel Management
Conflict Management
Microsoft Office 365
Data Backup
Network Design
Hardware Maintenance
TECHNICAL TRAINING & CERTIFICATIONS
ACI Learning Tech Academy San Antonio, TX
Computer User Support Specialist Program Completion Date: August 2024
Axelos ITIL 4 Foundation Certification in Progress
CompTIA A+ Certification in Progress
CompTIA Security+ Certification in Progress
CompTIA Network+ Certification in Progress
PROFESSIONAL EXPERIENCE
Wells Fargo San Antonio, TX
Customer Service Representative May 2023 – February 2024
• Providing Customer Service: Responding to customer inquiries, resolving issues, and ensuring a positive customer experience.
• Processing Transactions: Managing routine banking transactions and fulfilling customer requests.
• Escalating Issues: Recognizing and escalating complex or sensitive matters to the appropriate personnel.
• Adhering to Guidelines: Complying with company policies, procedures, and regulations.
• Using Multiple Systems: Utilizing various computer systems to access and update customer information.
• Supporting Customers: Offering information about financial products and services and assisting customers in understanding and utilizing those products.
Chartwell Higher ED San Antonio, TX
Assistant Dining Director May 2023 – February 2024
• Developed strong customer and client relationship skills.
• Managed one hundred full-time employees and part-time staff and students.
• Prepared weekly work schedules.
• Recorded employees’ information, pay periods, and other necessary data on payroll sheets.
• Organized and supervised events and functions, frequently catering to high-profile clients and celebrities.
• Acted as a point of contact for vendors and external parties, routing inquiries accurately.
ESFM San Antonio, TX
Unit Director July 2018 – April 2023
• Scheduled and directed all routine and emergency repairs and performed preventive maintenance.
• Complied with electrical and building codes by adhering to requirements and advising clients on needed actions.
• Maintained maintenance staff schedules and responsibilities.
• Ensured federal, state, and local laws and codes concerning health, safety, and the environment are adhered to in assigned areas.
• Performed purchasing and reporting duties.
• Participated in the development of short-term and long-term departmental goals and objectives.
• Maintained operational guidance over 92200 square feet of buildings.
HHS San Antonio, TX
Unit Director April 2016 – February 2018
• Managed seventy full-time employees and part-time employees in a 340-bed hospital.
• Recorded employees’ information, pay periods, and necessary information on payroll sheets.
• Provide employees with cleaning materials.
• Checked carts to ensure all supplies were available before the shift started.
• Assigned staff members to specific areas.
• Ensured coverage of all areas with staff members available.
• Make daily inspections of areas.
MILITARY EXPERIENCE
US Army Various Locations
Supply Sergent May 2004 – April 2006 June 2010 – December 2019
Reviewed and edited correspondence before release and submission for signature.
• Logged and documented classified documents.
• Trained and instructed subordinates and supported units on supply procedures.
• Received and implemented combat orders and directed deployment of personnel in offensive, defensive, and retrograde operations.
• Became an effective decision-maker in high-pressure environments.
• Managed receipt, storage, and issue of ammunition processes.
• Coordinated training schedules and documented crucial administrative paperwork.
• Maintained complete accountability of $13 million during the redeployment of all sensitive items and communication equipment.
US Army Fairbanks, AK
Forward Direction Control May 2006 – May 2010
• Participated in reconnaissance operations including security operations and position preparation.
• Operated in reduced visibility environments with infrared and starlight-enhancing night vision devices.
• Supervised handling, transportation, accountability, and distribution of ammunition.
• Oversaw and directed the construction, camouflage, and defense of the section position.
US Army Clarksville, TN
Infantry April 2001 – April 2004
• Utilized methods of computing target locations.
• Completed appropriate ammunition handling and storage techniques.
• Maintained weapons, missiles, and rocket system operations.
• Facilitated weapons assembly, disassembly, maintenance, storage, and transportation.
• Installed and operated communication and control systems.
EDUCATION
University of Phoenix Phoenix, AZ
BS in Business Management with Financial Planning Certificate Completion Date: March 2024
University of Phoenix Phoenix, AZ
AA in Business Management Completion Date: September 2019
Brandon Schuler San Antonio, TX 317-***-**** ***************@*****.*** linkedin.com/in/brandon-schuler
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