Customer Service Assistant Manager
Resume:
Customer Service Professional with over ** years of expertise in employee
development, communication, and leadership within the service industry. Proven track record in customer retention and fraud prevention, utilizing problem-solving skills to address escalated situations effectively. Demonstrates a commitment to mentoring and training, enhancing team performance and organizational success.
Employment history
Apr 2004 - Present
Office of the President/Partner Winback/Executive offices/Floor Supervisor/Commercial Gent
Dish Network at Harlingen, TX
• Continuous Satisfactory and Excellence Performer
• Customer retention and disconnects.
• Trained new Escalations agents through in-class training.
• Traveled to Bluefield WV to train new agents, recognized by management for assistance.
• Mentored new agents through side-by-side monitoring.
• Worked as an Escalations agent with partners and Technicians on escalations.
• Assisted in customer issues via email and over the phone.
• Worked as ID verify/Fraud agent for the last 2 years. Jun 2003 - Jan 2004
Assistant Manager
IHOP Restaurants at San Antonio, TX
• Cash Handling and General Paperwork
• Trained new employees of procedures and policies.
• Issued regular followup on all employees through feedback and continuous training. Jul 2002 - Jun 2003
Assistant Manager
Burger King Restaurants at San Benito, TX
• Assisted in hiring process and training of new employees.
• Trained employees of new products and policies.
• Aided in ongoing training through feedback and side by side evaluation.
• Provided feedback to superiors of sales and demand on new products. Jul 2001 - Jan 2002
General Manager
El Pato Mexican Food at Harlingen, TX
• Performed management duties such as, payroll, inventory, placing orders, handling escalated issues, opening/closing store.
Serena
Edwards
Customer Service Professional
2002 W Ann Arbor St, Harlingen, US, 78552
************@*****.***
Skills
Customer Service
Training
Leadership
Problem Solving
Communication
Mentoring
Cash Handling
Employee Development
Customer Retention
Fraud Prevention
Escalation Management
Conflict Resolution
Team Collaboration
Performance Evaluation
Process Improvement
Customer Engagement
Time Management
Expert
• Trained new employees and issued continuous feedback on performance. Education
1996 - 1998
Associate's Degree in Foodservice/Restaurant Management Texas State Technical College at Harlingen, TX
1994 - 1996
UT Pan American at Edinburg, TX
1989 - 1993
High School Diploma
San Perlita ISD at San Perlita, TX
Custom section
Medical care knowledge
Care and medical organization
10+ years organizing medications, appointments and day to day care for 2 elderly parents, including care during cancer treatments, surgery, emotional and mental support Courses
2001 - 2002
Corrections officer
Correctional officer training, Wackenhut
2003
Food safety
Servsafe food handling
Hobbies
Gardening, animal rescue and care, crafting
including crochet and beadwork. Resin casting,
reading, music, painting
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