Management Analyst Asset

Professional Summary

Experience

DEJONNAE HENDERSON

Antelope, CA 95843 • 310-***-**** • *****************@*****.*** Experienced Asset Management Analyst with a strong background in regulatory compliance, team leadership, and financial analysis. Skilled in negotiation, vendor management, and conflict resolution. Proficient in using CRM systems, web-based reporting tools, and Microsoft Office Suite. Asset Management Analyst, 01/2022 - Present

Golden 1 credit union Headquarters - Sacramento, California

- Established and enforced regulatory compliance policies and procedures, guaranteeing adherence to laws and regulations.

- Demonstrated strong team leadership by effectively managing and guiding cross-functional teams towards achieving organizational goals.

- Managed vendor relations diligently, optimizing vendor performance and ensuring quality service delivery.

- Addressed and resolved escalations promptly, utilizing excellent communication and conflict resolution skills.

- Streamlined operations to boost operational efficiency, employing time management and decision-making skills to meet deadlines without sacrificing quality.

- Conducted comprehensive financial analysis, supporting strategic planning and informed decision-making processes.

- Collaborated effectively with internal departments to address and resolve asset recovery cases Transaction Risk Analyst / AML Analyst, 06/2019 - 01/2022 Intuit Headquarters - Los Angeles, California

Met deadlines while maintaining high-quality deliverables Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite

Identified ways to improve efficiency in operations and implemented process changes Used case management, monitoring software and third-party websites and repositories to perform tasks Identified new trends using case results to escalate to AML investigations manager Performed AML investigations derived from unusual incident reports submitted by bank employees or law enforcement subpoenas

Conducted financial examinations of large and small businesses to detect potential violations of federal laws and regulations

Analyzed complex financial data to identify discrepancies in accounting records or practices Total Loss Specialist, 02/2018 - 06/2019

Capital One Headquarters - Plano, Texas

Devised debt liquidation planned that include payoff priorities and timelines Recruited and maintained client bases

Informed clients about tax benefits, government rebates and other financial benefits of alternative fuel vehicle purchases and energy-efficient home construction, improvements and remodeling Investigated claims for fraud, misrepresentation and other inaccuracies Handled customer complaints and resolved disputes with insurance companies Recommended acceptance and rejection of compromise settlement offers Authorized payment of valid claims

Prepared settlement agreements for disputants signed Interviewed claimants, agents, or witnesses to obtain information about disputed issues Loss Mitigation Specialist, 01/2017 - 02/2019

Capital One Headquarters - Plano, Texas

Researched, analyzed and interpreted policy contracts and state statutes as applied to submitted claims Navigated multiple systems to handle and process claims Education

Skills

References

Determined write-offs for collection agencies

Contacted borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans

Matched individuals' needs and eligibility with available financial aid programs to provide informed recommendations

Call customers with applicants to obtain information for loan applications and to answer questions about process

Maintained and reviewed account records, updating and recategorizing them according to status changes

Senior Collections Specialist, 11/2015 - 01/2017

Capital One Headquarters - Plano, Texas

Computed payment schedules

Monitored outstanding account balances and determined need for further collections action Negotiated with customers to reach payment agreements Resolved customer billing issues to expedite cash flow Analyzed credit reports to assess customer payment history Maintained a thorough understanding of legal regulations related to collections 01/2021

American Military College - Charlestown, Wv

Web-Based Reporting Tools CRM Systems

User Acceptance Testing (UAT) Pivot Tables

QuickBooks Word

Excel Outlook

QuickBase PowerPoint

Google Slides Data Entry

Salesforce IBOSS

10-key by touch

References available upon request

Contact this candidate