Customer Service Call Center
Resume:
SV
Sandie M. Vaughn
Professional Summary
Driven professional with extensive experience as a Creeler at LaFrance Fabrics, adept in production monitoring and customer service. Excelled in maintaining high efficiency and accuracy in operations, demonstrating exceptional safety procedures and office administration skills. Proven track record of enhancing productivity and customer satisfaction, leveraging strong database management and interpersonal abilities. Work History
LaFrance Fabrics - Creeler
Pendleton, SC
11/2021 - 01/2024
Shiftsmart - Call Center Representative
Honea Path, SC
12/2020 - 09/2021
Mount Vernon Mills - Creeler
Pendleton, SC
09/2017 - 11/2019
Inspected creelers and components to make sure yarn moved freely and accurately.
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Ran associated machines such as warpers to maintain efficient production.
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Responded to customer calls and emails to answer questions about products and services.
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Met customer call guidelines for service levels, handle time and productivity.
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Inspected creelers and components to make sure yarn moved freely and accurately.
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Ran associated machines such as warpers to maintain efficient production.
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************@*****.***
Anderson, SC 29625
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Skills
● Safety Procedures
● Updating logs
● Production Monitoring
● Office Administration
● Reception oversight
● Database Management
● Filing
● Data Entry
● Bookkeeping
● Letter preparation
● Spreadsheet Management
● Microsoft PowerPoint
● Records Management
● File Organization
● Microsoft Outlook
● Filing and data archiving
● Accounting skills
● Computer Skills
● Spreadsheets
● Data Management
● Microsoft Excel
● Microsoft Word
● Transcription and dictation
● Customer Service
● Accounting Support
Education
05/1998
TL Hanna High School
Anderson, SC
HS Diploma: Basic
● 4.1 GPA
Relevant Coursework: Accounting I &
II & Office Systems Technology
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● Ranked in Top 10% of class
FBLA (Future Business Leaders of
America) Member
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Certifications
SC Certificates for Accounting I & II and
Office Systems Technology
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