Food and Beverage Service
Resume:
ANDY JOE B. BAN-EG
La Trinidad Benguet, Philippines 2601
Tel #: 097********
Email: **********@*****.***
Objective:
• To get a challenging role for the company where I can utilize my skills and experience and give satisfactory service to the customer as well as the Company I work with. Career Summary:
• A well-presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that customers or guests leave with a lasting positive impression of their superb experiences.
• Experience in working with people from different cultures, backgrounds or personalities.
• Experienced in providing the best service to the customer.
• Knowledgeable to Opera system
Personal Qualities:
• Strong analytical and helping skills
• Keeping itself calm in the situation of conflict.
• Remarkable patience and motivational skills
• Unmatchable communication skills in written and verbal both Work Experience
Food and Beverage Attendant (September 06,2024- May 02,2025) Costa Cruises Fleet
Job Description
• Picks up and delivers food and beverage during the service periods from the galley to the dining room.
• During the service brings to the galley area all the materials for washing, facilitating the process by arranging them according to instructions received and bringing them back to the waiter stations.
• Participates in rational service delivery schedule, working in complimentary dining venue and various other food and beverage service venues.
• Carries dirty dishes from respective dining rooms to kitchen/galley. Wipes table tops and chairs with damp clothes. Replaces soiled table linens and sets tables with silverware and glassware.
• Ensure efficient and seamless service delivery of all meals to guests.
• Learns and uses appropriate food and wine terminology and pronunciation, to enhance the guest’s dining experience. Becomes familiar with menu descriptions and wine list in order to discuss items appropriately with guest.
Food and Beverage Attendant (September 23,2023- May 25,2024) Costa Cruises Fleet
Job Description
• Picks up and delivers food and beverage during the service periods from the galley to the dining room.
• During the service brings to the galley area all the materials for washing, facilitating the process by arranging them according to instructions received and bringing them back to the waiter stations.
• Participates in rational service delivery schedule, working in complimentary dining venue and various other food and beverage service venues.
• Carries dirty dishes from respective dining rooms to kitchen/galley. Wipes table tops and chairs with damp clothes. Replaces soiled table linens and sets tables with silverware and glassware.
• Ensure efficient and seamless service delivery of all meals to guests.
• Learns and uses appropriate food and wine terminology and pronunciation, to enhance the guest’s dining experience. Becomes familiar with menu descriptions and wine list in order to discuss items appropriately with guest.
Restaurant Manager (October 20.2021- January 16,2023)
(Lovelife Resto Cafe) JC 86, Pico, Km.4, La Trinidad, Benguet Philippines Job Description
• Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
• Overseeing the staff for the smooth running of the restaurant.
• Training new employees as per their abilities and skills.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and restock them in a timely manner.
• Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained.
• Checking with the guest and making sure that they are getting served with the best quality food.
• Resolving customer complaints in a professional manner.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management. Managing the outstanding bills and cash inflows of the restaurant.
Front Desk Associate (January 9,2020- October 12,2021)
(The Plaza Lodge Baguio) #32 South Drive, Barangay, Baguio City Job Description
• Register guests and assign rooms. Accommodates special requests whenever possible. • Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. • Answer phone calls and emails regarding reservations.
Front Desk Associate (September 4, 2018 – March 4,2019)
(Newtown Plaza Hotel) 43 CM. Recto St. Cor. Leonard wood rd., Baguio City Job Description
• Register guests and assign rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check- cashing, and cash handling policies and procedures.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
• Answer phone calls and emails regarding reservations.
Customer Service Representative Inbound 1(April 03,2017- October 17,2017)
(SITEL Philippines Corporation) BCEZ, Loakan Rd, Baguio City Job description
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Managing inbound and/or outbound calls.
• Following various communication scripts when speaking to a caller;
• Customer engagement;
• Identifying customer needs, answering questions and providing solutions/alternatives to issues;
• Up-selling products and services when possible.
Trainings:
Flight attendant Training (November 13,2017-December 14,2017) Top Air Cabin Crew Training Center
• Image Enhancement: Personality Development, Communicating Skills, Customer Service and Grooming
• Aircraft Familiarization: Emergency Equipment, Aircraft Door Operation (Airbus)
• In-Flight Preparation and Awareness: Dangerous Goods, Survival, Emergency Procedures, First Aid, Survival Swimming, Rostering, Foreign Currency
• In-Flight Service Standards: Wine and Cheese Appreciation
• Cabin crew Readiness: Resume Making, Interview Essentials
Professional Certificate in Graphics Designing (April 28 to May 31,2014) National Institute of Information technology (NIIT) in Baguio City
AutoCAD 2D and 3D (May 26- 31,2014)
National Institute of Information technology (NIIT) in Baguio City
Familiarization of Computer parts, Computer Assembly and Disassembly, Diagnostic and Fundamentals of Computer Troubleshooting, Advanced Computer Repair and Troubleshooting, Computer Maintenance and Antivirus Administration, Formatting with Operating System Installation and Printer Maintenance and Troubleshooting
(June 02-07,2014)
National Institute of Information technology (NIIT) in Baguio City Seminars:
• Entrepreneurial Leadership (The Game Setters) (May 31,2014) National Institute of Information technology (NIIT) in Baguio City BASIC LIFE SUPPORT TRAINING FOR LAY RESCUERS
• February 22,2018 at St. Mary’s School of Sagada Mountain Province Education:
• College
Saint Louis University
Bachelor of Science Major in Architecture (S.Y 2013-2014) Bachelor of Science Major in Hotel and Tourism Major in Travel and Tours Management (S.Y. 2014-2016)
• Secondary
Saint Mary’s School of Sagada (S.Y 2009-2013)
• Elementary
Sagada Central School (S.Y 2003-2009)
Contact this candidate