Customer Service Office Manager
Resume:
CYNTHIA MOSS +1-405-***-****
**************@*****.***
SUMMARY
Looking for a permanent full time position as Secretary or Customer service-oriented office professional with extensive experience and knowledge. Thorough and attentive leader comfortable and confident with multi-tasking, communication, and driving results. Capable of working in English or Spanish verbal in an in-person or remote setting.
SKILLS
Microsoft Office Suite Google Workspace (G-Suite) PC Troubleshooting Bi-Lingual in Spanish Program Management Office Management Event Coordination Training Leadership Curriculum Development Receptionist Duties Customer Service Effective Communication Medical Transcription Medical Coding Medical Billing EXPERIENCE
Oklahoma Heart Hospital Oklahoma City, OK
Medical Secretary November 2021 – Present
● Manage the Coag Clinic for operational flow.
● Maintain patient’s records, OHH anticoagulant reports, post INR on board, return calls, and critical reports.
● Review medical reports and correspondence for physicians and other administrative patient data.
● Submission of referrals, home monitor forms, standing orders, refill requests, and letters.
● Order office supplies & manage office according to company policy
● Prepare graphic design monthly calendars & display skilled professional positive attitude. Holy Spirit Catholic Church Mustang, OK
Parish Secretary Office Manager February 2013 – October 2021
● Executive secretary to Pastor and Deacons.
● Supervise and manage the front office for smooth operational flow.
● Manage all calendars and prepare updated office records, to support executive needs.
● Review files and records to confirm accuracy and comply with company policies and procedures.
● Recruited, trained, and managed volunteers.
● Manage the office system and maintain permanent records.
● Display hospitality with skilled professional services while providing parishioners with an overall positive manner.
● Coordinate sacramental/certificate records and correspondence of record notifications.
● Monitor efficient layout of the bulletins and editing process, including upload, import and export documents.
CYNTHIA MOSS +1-405-***-****
**************@*****.***
● Director of Religious Education
June 2009 – June 2015
● Articulate a vision of catechesis and the catechetical process based on the major catechetical documents of the Church.
● Apply appropriate principles of human development, especially faith and moral development, to a catechetical program.
● Implement or support a program of catechist formation according to Archdiocesan certification norms.
● Use media and technology for effective program implementation.
● Incorporate service opportunities, and reflections on these experiences, in catechetical programs for adults, adolescents, and children; especially linking such opportunities to the fostering of peace and justice.
Radiology Associates Oklahoma City, OK
Medical Transcriptionist February 1996 – June 2011
● Transcribe medical reports and correspondence for Physicians and other administrative statistics/ patient data.
● Submission of medical insurance claims.
● We reconciled medical recertifications and coding.
● Manage billing, minutes, and admitting/ account records. Insurance Biller June 2011 – June 2013
● Responsible for organizing patient medical costs and sending invoices to collect payment from patients and their insurers.
HillCrest Hospital Oklahoma City, OK
Pathology Transcriptionist February 1989 – February 1996
● PNC Accounts payable/receivable.
● Admitting Clerk/ Insurance precertification.
● Cashier/ Inpatient Outpatient Scheduling.
EDUCATION AND TRAINING
Canadian Valley Vocational Technology Yukon, OK
Student 2017 – 2019
● Certified Computer Basics, Completed Adobe Photoshop, web pages, PC troubleshooting, social media, and MS office/ Management. Majored in Spanish and Business Administration Oklahoma City Community College Oklahoma City, OK
Student 1989 – 1994
● 45 hours completed in Business Administration Management and Conversational Spanish Wright’s Business School Oklahoma City, OK
Graduated Certified Medical Secretary 1988 – 1989
Contact this candidate