Behavioral Health Client Support

Luke Jenkins

Griffin, GA • ************@*****.*** • 678-***-****

SUMMARY

Detail-oriented behavioral health professional with extensive experience in client support, intake protocols, and crisis intervention. Seeking a PRN role in program coordination, client intake, or case management where meticulous documentation skills and a deep understanding of HIPAA guidelines can be utilized to support client success. Proven ability to mentor staff, de-escalate high-stress situations, and advocate for diverse client needs

EDUCATION

Emory University Atlanta, GA

Master of Theological Studies Cumulative GPA: 4.00 May 2026

Liberty University Atlanta, GA

Bachelor of Science in Biblical and Theological Studies Cumulative GPA: 4.00 October 2022

Liberty University Atlanta, GA

Associate of Arts in Interdisciplinary Studies Cumulative GPA: 4.00 August 2018

RELATED EXPERIENCE

Southern Live Oak Wellness Atlanta, GA

Behavioral Health Technician May 2025 – July 2025

Provided trauma-informed supervision to clients in a Partial Hospitalization Program, conducting hourly rounds and supporting emotional regulation.

Administered and documented medication intake according to program protocols.

Transported clients to and from programming, appointments, and off-site activities, ensuring safety and punctuality.

Completed end-of-shift reports and behavior documentation in alignment with treatment goals and interdisciplinary communication.

Peachtree Wellness Solutions Peachtree City, GA

Lead Behavioral Health Technician November 2023 – March 2025

Delivered compassionate, trauma-informed care to adults with complex behavioral health and substance use disorders in a residential treatment setting.

Led by example as a senior BHT, mentoring new staff in crisis response, intake protocols, clinical documentation, and therapeutic rapport-building.

De-escalated high-stress situations using advanced intervention techniques, while preserving client dignity and ensuring staff and resident safety.

Supported clinical programming by facilitating groups and one-on-one interactions that emphasized emotional regulation and recovery.

Advocated for client needs while upholding strict confidentiality and ethical guidelines in accordance with HIPAA and facility policy.

Mobile Technologies, Inc. Atlanta, GA

Field Service Technician June 2023 – November 2023

Executed installations, repairs, testing, and maintenance at client and retail locations.

Interpreted technical documentation to perform equipment repairs and maintenance.

Operated hand and power tools in compliance with all safety protocols.

New Hope Baptist Church Fayetteville, GA

Facilities Maintenance Technician September 2021 – May 2023

Performed routine maintenance on electrical, plumbing, and HVAC systems to ensure smooth operation and comfort for guests.

Delivered reliable support for church events and services through efficient room setup, breakdown, and coordination with staff.

Provided responsive, service-oriented assistance to staff and congregants, contributing to a positive community atmosphere.

Publix Supermarkets Locust Grove, GA

Produce Clerk August 2017 – July 2021

Delivered consistently excellent customer service by warmly greeting shoppers and ensuring a positive experience throughout each visit

Provided personalized assistance by answering product questions, locating items, and suggesting complementary purchases.

Supported team growth by training new employees on customer service best practices and proper produce handling.

Central Georgia Swim Club Barnesville, GA

Head Swim Coach August 2017 – March 2020

Provided personalized swim instruction to children and adolescents, ensuring safety, engagement, and skill development.

Designed and adapted lesson plans to accommodate individual needs, promoting confidence, discipline, and teamwork.

Led team-building activities to foster communication, trust, and collaboration among peers and students.

SKILLS, INTERESTS AND CREDENTIALS

Technical & Clinical: Crisis De-escalation, Trauma-Informed Care, Behavior Monitoring, Incident Reporting, Group Facilitation, Client Intake.

Communication: Active Listening, Empathy, Conflict Resolution, Team Collaboration, Rapport Building, Problem Solving.

Administrative & Operational: Documentation, HIPAA Compliance, Training & Supervision.

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