Customer Service Office Administrator

Customer service and communication

Maintained a strong relationship with customers from Europe, America, and Asia through effective communication.

Responded to customer inquiries regarding product developments, order placements, and delivery status.

Cash handling and finance processing

Managed cash inflows and outflows by issuing customer invoices and supplier payment cheques, and following up with on-time payments.

Inventory Management

Collaborated with sourcing departments to ensure on-time in-house delivery of raw materials. Coordinated with the warehouse to ensure inventories are full. Organization and maintenance

Ensured the factory is always cleaned and adheres to food production hygiene standards at Wasantha Agri Business.

Other Skills

Time management and problem solving.

Multi-tasking.

Ability to lift 40–60 pounds.

Comfortable working in environments exposed to hot and cold elements. Toronto, ON, M4X 1K7 647-***-**** **********@*****.*** DILINI SIRIWARDHANA

SKILLS AND EXPERIENCE

SUMMARY

Energetic and customer-focused professional with experience in client relations, operations, and product coordination. Currently reading for an MBA and seeking a part-time job in customer experience to leverage strong interpersonal skills, attention to detail, and a commitment to delivering excellent customer service. EMPLOYMENT HISTORY

A supplier of processed organic Aloe Vera gel to beverage (Food grade) and cosmetic producers

Customer Service and Production Coordinator

Wasantha Agri-Business Consultants (Pvt) Ltd, Sri Lanka Jan 2023 - Dec 2024

Production Coordinator (Apparel Merchandiser)

Teejay Lanka PLC, Sri Lanka

Mar 2020 - Jan 2021

Manufacturer in fabric

Dilini Siriwardhana **********@*****.*** Page 02

VOLUNTEERING EXPERIENCE

Volunteering at the Salvation Army Harbour Light, Toronto, ON. Since Feb 2025 Production Coordinator (Schiesser, EBY, Yamamay, MEY, Markswork, and Lindex.)

MAS Intimates - Silueta (Pvt) Ltd, Sri Lanka

Jan 2019 - Mar 2020

Manufacturer in Intimate wear, Shapewear, Athleisure, Sports Wear and Protective Gear

EDUCATION

International Business University, Toronto

Master of Business Administration (Reading) Jan 2025 - Aug 2026 AVAILABILITY

Eligible to work for 24 hours per week

EMPLOYMENT HISTORY

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