Help Desk It Technician

Colton Adam

**********@**********.*** 785-***-**** Washington, KS

SUMMARY

Seeking a Support Representative role with experience in hands-on hardware/software troubleshooting and help desk support. Adept at ensuring client satisfaction through effective technical issue resolution. Proven ability to manage system migrations and provide comprehensive end-user support. WORK EXPERIENCE

Colton's Computer Repair Washington, Kansas

IT Technician August 2017 - Present

• Diagnosed and resolved technical issues for various computer systems and software, ensuring client satisfaction and system functionality.

Insight Global San Jose, California

Field Operator Mar 2017 - Jul 2018

• Provided essential support in data collection and geographic analysis, contributing to accurate and comprehensive mapping of designated areas.

• Coordinated logistics effectively, ensuring the seamless execution and successful outcome of the mapping initiative. True Value Hardware Salina, Kansas

Lead IT Technician Jul 2014 - Jul 2014

• Administered comprehensive hardware and software support, diagnosing and repairing Windows desktops and laptops across multiple operating systems, including maintenance of network printers and scanners.

• Managed Active Directory and executed migrations of client computers to new operating systems, facilitating seamless transitions and data transfers using System Center Configuration Manager (SCCM). UMB Salina, Kansas

Lead IT Technician Mar 2014 - Apr 2014

• Diagnosed and resolved hardware and software issues across various Windows environments, ensuring efficient migration of user profiles and data during system upgrades.

• Delivered comprehensive service desk support, including remote troubleshooting and effective resolution of end-user technical problems, while also managing hardware repairs down to component level. EDUCATION

North Central Kansas Technical College

Associate of Applied Science, Information Technology Beloit, KS

CERTIFICATIONS

Commercial Driver's License (CDL), Class A

SKILLS

Microsoft Windows Server Operating Systems • Software Troubleshooting • Active Directory • Microsoft Exchange • Computer Networking • Help Desk • Troubleshooting • Problem Solving • Active Listening • Communication Skills

• Technical Knowledge

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