Data Entry Customer Service

Roxanna Cruz

Atlanta, GA ***** +1-470-***-**** ********@*****.***

Summary

Experienced bilingual customer service associate with a strong background in data entry and communication across fast-paced environments. Adept at resolving inquiries and guiding customers professionally, demonstrated through roles in retail, staffing, and research. Reliable and self-motivated, committed to delivering accurate support and enhancing overall customer satisfaction. Skills

• Customer Service: Customer Service

• Technical Skills: Data Entry, Microsoft Office, Basic Computer Skills

• Communication & Language: Translation Spanish to English

• Sales & Operations: Cold Calling, Retail Sales, Warehouse Management, Supervising Experience Work Experience

EDS Service Solutions Bilingual Staffing Specialist Jan 2023 - Aug 2023 Identified and qualified potential candidates for various business partners across the US using internet sourcing, recruiting job postings, and referrals, while communicating professionally in both Spanish and English.

• Maintained accurate candidate information using multiple software systems, demonstrating proficiency in various computer software and data entry.

• Established and nurtured relationships with external vendors and recruitment partners such as online platforms, community groups, and colleges, ensuring timely follow-ups and clear communication.

• Conducted online screenings and interviews, and coordinated pre-employment requirements to ensure a smooth recruitment process. Boomsourcing Mexico Sales Promoter Nov 2020 - Jul 2021 Assisted elderly clients in the United States with health insurance options over the phone, addressing inquiries and ensuring a smooth handover to licensed sales agents.

• Utilized cold calling techniques to initiate contact with prospective clients, employing clear and professional communication skills.

• Provided prompt and helpful customer service by addressing questions regarding health care insurance and guiding customers through the enrollment process.

• Demonstrated strong organizational skills and dependability by managing multiple customer interactions and ensuring accurate data entry in internal systems.

Professional Research Consultants, Inc Bilingual interviewer Feb 2019 - May 2020 As a bilingual interviewer, I had the opportunity to speak with people from across the U.S. about the care they received in a hospital. My main goal was to complete as many interviews as possible. While on this role, I developed abilities in customer service such as understanding the persons mood and what they valued to make the process as smooth as possible. I also transcribed the interview's responses in real time and translated Spanish responses into English for our program. Ollies Bargain Outlet Freight Flow Supervisor Aug 2023 - Present As the Freight Flow Supervisor in Ollies, my main role is to supervise the efficient operation of the freight flow process which includes planning, verifying and receiving direct vendor shipments and weekly trucks. As well as the ticketing and stocking processes of merchandise onto the sales floor and maintaining the receiving area clean and free of hazards. My responsibilities include but are not limited to the following:

• Accurate and timely flow of incoming merchandise onto the sales floor

• Managing damaged goods per store policies

• Guiding the work of other associates when they're assisting the freight flow process

• Acting as Manager on Duty when needed, assisting with customer service and store opening or closing duties. Kroger Customer Service Associate Feb 2022 - Jan 2023 Here my main role is to help and guide customers with any questions, complaints or requests. My position is very fast paced with required high attention to detail and efficiency due to the high volume of customers we're helping at the same time. This could vary from verifying if a price is right, explaining someone how our reward's card works to helping someone put their groceries into their car.

• Assisted customers in person

• Explained products and benefits

• Operated the cash drawer

• Resolved payment and order disputes

• Provided technical support

• Answered phone and assisted customers with changes Languages

• Spanish (Expert)

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