Customer Service Claims Specialist

Angela M McKinley

Cover Letter

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Hello and thank you for taking time out to read my short resume. Not quite retired but looking for part time work.

My background has changed over the past 30 years in Administration, Customer Service and Support.

Briggs & Stratton 1992 - 2001. In 2001 State of WI. (DWD) Dept. Of Workforce Development, UI Division. Position here was as a Claims Specialist III. With enjoyment at Briggs and Stratton I was able to speak with people from all over the world answering their questions regarding our small gas engines.

I'm reliable and very patient. I'm reliable while driving my own personal car. I'm looking for part time work. I'm on Disability and will put effort in all job descriptions. I will keep up in speed and quality. Proud keeper of personal management and attendance.

Sincerely,

Angela M McKinley

ANGELA M. McKINLEY 7040 N. 89TH ST. MILWAUKEE, WISCONSIN 53224 414-***-**** h. 414-***-**** c.

CAREER OBJECTIVE:

A position in Customer Service for a growing organization, focusing on communication and organizational skills.

EDUCATION AND TRAINING:

RIVERSIDE UNIVERSITY HIGH SCHOOL, Milwaukee, Wisconsin

Graduated June 1987. Completed courses in Typing (3 years), Dictation/Transcription (1 year), English (4 years), Accounting (2 year), Business education (2 years) and Business Computers (2 years). Activities: Work/Study Program senior year. Grade Point Average: 3.2

WORK EXPERIENCE:

STATE OF WISCONSIN, Milwaukee, Wisconsin Department of Workforce Development

October 2001 to September 2009 - Employment Security Asst. 3 Unemployment Division:

Working for Wisconsin Unemployment Insurance program providingproving weekly benefits to eligible unemployed workers. These benefits provide economic stability to workers and their families during temporary periods of unemployment. Taking hundreds of initial claims for claimants by telephone and input via microcomputer using a Windows™ environment weekly. Use direct questioning of the claimant to ensure accuracy of the claim filed and proper employer charging. Reviewing, identifying and clarifying potentially disqualifying issues. Identifying claimants appropriate for profiling services or work search waivers. Investigating and resolving non-complex quit eligibility issues related to the initial claim and authorize non-charging of benefits when appropriate for claimants and employers. While providing direction as to overall program rights and responsibilities.

BRIGGS AND STRATTON CORPORATION, Wauwatosa, Wisconsin

November 1992 to February 2001 - Product Service Training Administrator: for Customer Education Department. Research, develop and complete projects on a timely basis. Organize monthly and yearly seminars to assist over 40,000 Briggs & Stratton Dealers Internationally. Liaison support for for the International Department. Foreseeing over all responsibilities to our European Customers, scheduling all visits to the United States. Coordinate, process and plan Vocational Education Programs for or Instructors in which, involved working with Trainers to develop, edit and process new information. Create new Literature and pamphlets for Dealers and Distributors for new and upcoming events.

ANGELA M. McKINLEY

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BRIGGS & STRATTON CORPORATION CONT.

August 1993 to November 1995 - Forecaster/Planner: for Distribution Sales & Service Division. Forecasting weekly, monthly, as well as yearly shipments for the fiscal year. Process orders daily for shipments of material produced by Briggs and Stratton Corporation. These are shipments made throughout the United States as well as Canada. Also, telephone communications, with diverse groups of people, accounts receivable adjustments, maintain daily reports of incoming orders and outgoing products. Process orders for well over 60 different accounts, either from our stock or Pallet orders. Also, maintain price changes and scheduling shipments. Maintained complete and accurate records for retention purposes.

November 1992 to August 1993 - Communications Operator: for Distribution Sales &

Service Division. Answered Multi-Line Switchboard for Technical Service Representatives, and all of the Service Division. Maintained files, handled dealer inquiries for customers by phone. Contact with diverse groups of people on a daily basis.

OFFICE SKILLS:

Word Processing, Lotus 1, Symphony, Windows, Word, Excel, E-mail, transcription, data entry, typing. Document composition, proofreading, editing, revision, paging, Dictaphone, filing, mail processing and distribution, microfiche, inventory control, reception and customer service.

BUSINESS MACHINES:

IBM PC, IBM Quad, Wang Word Processor, Sharp XQ370A TDD Tty System, IBM Selectric Typewriter, Motorola Paging System, Dictaphone Transcriber, 10-key adding machine, DEC System, CRT, Definity Multi-line telephone and Mitel 6-line telephone system.

COURSES ATTENDED:

Windows

Word for Windows

Excel Version 6.0

On-Line Debit and Credit Systems

Seminars attended:

Telephone Communication Problem Solving Skills

The Indispensable Assistant

REFERENCES:

· Available upon request

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