Database Administrator End-User

Amaka Ogbonna

Ontario 647-***-**** ******************@*****.*** LinkedIn @AmakaOgbonna mailto:**.*******@*****.***

SUMMARY

Detail-oriented, success driven Business Application Consultant, ERP Software Implementation and Database Administrator for Enterprise Systems with over 3 years of diverse experience in ERP system implementation, administration and End-User support. Overseeing end-user education and feedback processes with a strong focus on optimizing operational efficiency and ensuring system reliability.

WORK EXPERIENCE

Freelancer, Database Developer and Administrator for Azure, MS SQL and SAP S/4 HANA Databases

2022 – Date

-Providing a combination of database development and administration responsibilities - Focusing on Azure, SQL Server and SAP HANA database setup, deployment, and management. Coordinating and leading a cross-functional technical teams.

-Administer daily operations of SAP systems (various modules), ensuring optimal performance and reliability.

-Collaborate in SAP system upgrades and patches, improving system capabilities and performance.

-Design user-friendly, adequate end-user campaign communications for to educate and drive user-adoption.

-Produce effective and engaging presentations that have enterprise-wide impact.

-Liaise with multiple stakeholders from various business lines to ensure user adoption goals are understood and met.

-Collaborate with cross-functional teams to ensure effective communication, coordination, and alignment throughout the solution assessment and implementation processes, to support user adoption.

-Provide ongoing support and troubleshooting, to reduce downtime, and enhance user satisfaction.

Independent Contractor (GoLive Projects) Epic Elbow Trainer / Consultant - TOH Winchester District Memorial Hospital – Ottawa, 2021 – 2022

-Provided elbow support to entire medical team: Surgeons, Nurses, Unit Secretaries, Case Managers, Nurse Managers and Front desk.

-Assisted floor super users on issue resolution as Implementation Activation consultant.

-Helped nurses with delivery summary, L& D Manger, L&D Grease board, work list, flowsheets, orders, chart review, result review, order review, admission, transfer, discharge navigator etc.

-Maintained high level of data accuracy per performance improvement measures.

-Performed data entry into the EMR system using both scanned entry and direct keyboard/mouse entry.

-Entered and disclose medical records per health information Operational Guidelines.

-Abstracted data such as Lab results, problems, allergies, meds, immunizations, Histories, etc.

-Transferred historical patient information from a paper chart into the appropriate medical record (EHR)

-Acted as a liaison with EMR to Director of Health information management regarding Practice EMR issues, and work with staff at each practice to improve data capture processes and knowledge of scanning / abstraction procedures.

Utility Business Analyst, Town of East Gwillimbury – Sharon, ON

2020 – 2021

-Managed activities relating to utility billing modernization project for transition to monthly billing, online customer portal, and e-billing (EDIs).

-Oversaw various projects including Functional and User Acceptance testing, systematic/configuration changes, integration and streamlining of business processes and reporting requirements, developing SOPs and training materials and developing/distributing communications to the residents and for the Town website.

-Manage all tasks related to water/sewer billing including issuance of bills/arrears notices/PAPs/payment plans/maintenance and adjustment of accounts/final meter readings and analysis of high/low variances.

-Perform all meter import and exports of AMI, AMR meter reads, operational staff routing, account analysis and more. Process orders for change of ownerships/new accounts/meter repairs and consumption investigations.

Data Entry Clerk, MedReleaf Pharmaceuticals Inc. Markham, ON

2016 - 2018

-Entered and verified data accurately into company databases, ensuring data integrity and reliability.

-Assisted in the development and implementation of data entry procedures to streamline workflow.

-Collaborated with cross-functional teams to resolve data discrepancies and improve efficiency.

-Generated reports and analyzed data to identify trends and discrepancies, providing insights for decision-making.

Professional Skills

-Technical proficiency, Strong analytical and problem-solving skills

-Microsoft Office 365 products, Azure, Vadim iCity, EPIC HER, SAP Hanna DB, SQL Server, Oracle

-Effective communication, Project Management

-3years ERP Systems: Implementation, Administration, and Training

-SAP Role building experience and User Management

-SOD (Segregation of Duties) Risk Resolution Experience

-Proactive, with a keen eye for detail and leadership

CERTIFICATES

SAP S/4 Hana

Technical Support Specialist

EDUCATION

B.A Computer Science

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