Automotive Industry Expert, Business Management, Operations, Sales

Hasan Alp

Email:**********@******.*** Linkedin:http://linkedin.com/in/halp1

Phone: +1-934-***-**** Location: Elkton, MD (Open to 50%+ travel + Worldwide relocation) Summary

A highly accomplished Senior Automotive Executive and Entrepreneur with over 12 years of progressive experience, consistently driving operational excellence, significant revenue growth, and aggressive market expansion across diverse business ventures. Proven as a strategic leader adept at managing complex, multi-site operations, optimizing intricate processes, and cultivating high-performing, collaborative teams. Possessing deep expertise in strategic planning, comprehensive business development, astute financial management, and executive leadership, I excel at leveraging cutting-edge technology, including artificial intelligence, for enhanced efficiency, stringent compliance, and competitive advantage. My career is marked by a consistent track record of achieving ambitious targets and transforming business landscapes in high pressure, fast paced industries. Professional Experience

Founding Partner & Business Manager Kitchen & Bath Co. Elkton, MD July 2020 – Present

● Orchestrated the complete launch and ongoing management of a new retail venture from conception, encompassing the establishment of a physical showroom, development of a cohesive brand identity

(including logo, website, and prominent storefront signage), and the creation of a professional fleet of remodeling work vehicles.

● Demonstrated exceptional sales acumen by personally designing every kitchen, bathroom, and living space remodel for clients, successfully generating over $1 million in sales within the first 6 months of operation, significantly exceeding initial projections.

● Developed and executed comprehensive marketing strategies from inception, establishing a strong and recognizable market presence for the nascent company.

● Managed the entire supply chain, including meticulous product sourcing and purchasing, optimizing vendor relationships, negotiating favorable terms, and ensuring efficient inventory management to support project timelines and profitability.

● Spearheaded talent acquisition, recruiting top-tier professionals in design and sales, and implemented robust training programs to empower the team to excel in interior remodeling sales and design.

● Provided hands-on oversight for all site management and project execution, ensuring adherence to design specifications, quality craftsmanship, timely completion, and ultimately, high customer satisfaction.

Auto Damage Appraiser, Advisor, Senior Estimator Carman Ford Lincoln CDJR FCA, Inc. New Castle, DE November 2023 – Present

● Conduct thorough and precise auto collision damage appraisals, consistently contributing over $400K in monthly revenue and expertly managing over $500K/month in complex insurance claims across multiple OEM brands.

● Develop comprehensive and accurate repair plans that strictly adhere to Original Equipment Manufacturer (OEM) guidelines, insurance protocols, and evolving regulatory standards, ensuring the highest level of vehicle safety and integrity.

● Achieve top-tier performance metrics within Direct Repair Program (DRP) Key Performance Indicators

(KPIs), excelling in areas such as supplement frequency, keys-to-keys cycle time, and customer satisfaction index (CSI).

● Integrate and leverage advanced diagnostic tools and Artificial Intelligence (AI) for precise ADAS

(Advanced Driver-Assistance Systems) calibrations, leading meticulous quality control checks for over 100 vehicles monthly to ensure post-repair functionality and safety.

● Drove a remarkable 100% increase in insurance contract volume within six months through strategic negotiation and proactive communication, consistently exceeding all key scorecard metrics in accuracy, CSI, cycle time, and compliance.

Auto Collision Estimator Carstar

Wilmington, DE January 2022 – October 2023

● Managed all Direct Repair Program (DRP) accounts for major insurers (State Farm, Travelers, Nationwide), overseeing the entire estimating schedule and all customer service representative (CSR) interactions to ensure a seamless client experience.

● Proficiently utilized the CCC estimating system to generate accurate, detailed, and compliant repair estimates, directly contributing to an 80% increase in sales year-over-year.

● Developed and managed comprehensive repair plans and production schedules on the shop floor, ensuring adherence to the highest industry standards for auto body and collision work.

● Effectively delegated daily tasks, weekly goals, and assignments to a team of technicians and staff members, optimizing workflow, enhancing productivity, and ensuring project milestones were met.

● Oversaw all aspects of parts checking, receiving, and inventory management, ensuring timely availability of components to prevent production delays.

● Responsible for rigorous quality assurance of all repairs and proactive communication with customers and insurance companies regarding supplements, repair progress, and final delivery.

● Completed all required I-CAR Gold Estimator courses, demonstrating a commitment to continuous professional development and advanced industry knowledge in collision repair. Director of Operations / Multi-Store Operator (MSO) Meineke Car Care Centers, Inc. PA, NJ, MD June 2020 – October 2023

● Provided comprehensive executive leadership and direct supervision for a team of over 50 employees and personnel across 12 franchise locations, overseeing critical functions including payroll, advanced marketing initiatives, and all executive-level decision-making.

● Drove consistent year-over-year business growth for over three years, leveraging established market share and continuing to break sales records within franchise stores.

● Managed the complete IT infrastructure across all locations, ensuring seamless network operations, VOIP systems, security, and point-of-sale systems.

● Cultivated extensive, hands-on knowledge in all facets of automotive servicing and repairs, ensuring high-quality operations, technical proficiency, and unparalleled customer satisfaction. Regional Operations & Business Development Manager Meineke Car Care Centers, Inc. PA, NJ, MD April 2018 – June 2020

● Orchestrated the strategic acquisition and integration of 10 underperforming franchise locations, demonstrating a deep understanding of commercial real estate dynamics and seamless turnkey business transitions.

● Led business development initiatives for the Multi-Store Operation (MSO), aggressively capturing market share and driving substantial growth across the region.

● Developed and executed innovative direct, digital, and mass multimedia marketing campaigns (including billboards, radio slots, and direct mailers), resulting in over $100K in annual savings due to more cost-effective per-customer acquisition.

● Supervised store-level managers, providing strategic guidance and ensuring operational consistency across newly acquired and existing shops.

● Recruited, hired, and trained top industry talent, establishing high-performing teams capable of breaking 30-year standing sales records within franchise stores.

● Managed frequent relocation (quarterly/semi-annually) to personally oversee the integration and optimization of newly acquired shops, ensuring rapid turnaround and profitability. Shop Manager Meineke Car Care Centers, Inc.

PA, NJ, MD May 2014 – April 2018

● Managed day-to-day operations for a Meineke Car Care Center, including payroll, local marketing efforts, and administrative decisions.

● Responsible for hiring, firing, and managing shop staff, fostering a productive and accountable work environment.

● Frequently filled in for other Meineke managers across the region, demonstrating versatility and a comprehensive understanding of diverse operational challenges and best practices.

● Oversaw production planning, implemented process improvements to enhance shop efficiency and customer throughput.

● Managed accounts payable and receivable for the shop, ensuring financial accuracy and vendor relations.

Automotive Service Writer Meineke Car Care Centers, Inc. PA, NJ, MD February 2012 – May 2014

● Served as the primary customer interface, translating complex automotive diagnostics into clear, understandable service recommendations.

● Responsible for scheduling and managing the daily service flow, ensuring efficient customer interactions and timely vehicle intake.

● Notified customers and insurance companies of necessary supplements and provided consistent updates on the repair process.

● Utilized strong phone etiquette and customer support skills to build rapport and ensure high customer satisfaction.

● Assisted with parts checking and receiving, contributing to efficient inventory management and shop operations.

Skills

Leadership & Management:

● Strategic Planning & Execution: Formulating and implementing long-term objectives and tactical plans across multi-site operations.

● Multi-Site Operations Management: Overseeing and optimizing performance across numerous geographically dispersed business units.

● Entrepreneurship & Venture Development: Launching new businesses from concept to profitability, including market analysis and resource allocation.

● P&L Management & Financial Oversight: Comprehensive responsibility for profit and loss, budgeting, forecasting, and financial decision-making.

● Executive Leadership: Guiding and inspiring teams, setting vision, and making high-level organizational decisions.

● Project Management: Directing complex projects from initiation to completion, ensuring scope, budget, and timeline adherence.

● Talent Development & Acquisition: Identifying, recruiting, and nurturing top talent, and implementing training programs.

Business Development & Financial Acumen:

● Market Share Capture & Penetration: Strategies for expanding market presence and increasing competitive advantage.

● Strategic Acquisitions & Turnkey Transitions: Identifying, negotiating, and integrating new business units.

● Revenue Growth & Sales Systems: Implementing strategies and systems to maximize sales and expand revenue streams.

● Negotiation: Expert negotiation across diverse contexts, including commercial real estate, vendor contracts, and insurance claims.

● Marketing & Branding: Developing and executing comprehensive marketing strategies and building strong brand identities.

● Financial Analysis & Forecasting: Interpreting financial data to inform strategic decisions and predict future performance.

● Product Sourcing & Purchasing: Optimizing supply chains, vendor relationships, and cost-effective procurement.

● Retail Operations & Showroom Management: Overseeing day-to-day retail activities and optimizing customer experience in showroom environments.

Technical & Automotive Expertise:

● Auto Damage Appraisal & Estimating (CCC One, Mitchell, Audatex): Advanced proficiency in industry-standard estimating software and appraisal methodologies.

● Collision Repair & Production Management: Directing and optimizing the entire collision repair workflow, from intake to delivery.

● Advanced Diagnostics (ADAS, AI Integration): Utilizing sophisticated tools for vehicle diagnostics and integrating AI for system calibrations.

● OEM Compliance: Ensuring all repairs and operations adhere to Original Equipment Manufacturer specifications and guidelines.

● Quality Control & Safety Inspections: Implementing rigorous quality assurance protocols and conducting comprehensive safety checks.

● Fleet Management: Overseeing the acquisition, maintenance, and operational efficiency of company vehicle fleets.

Design & Creative:

● Interior Design (Kitchen, Bath, Living Spaces): Conceptualizing and executing functional and aesthetically pleasing interior remodels.

● Concept Development: Translating client visions and market trends into actionable design and business concepts.

● Branding & Visual Identity: Creating cohesive and impactful brand elements across all platforms.

● Web Development (Digital Presence): Managing the creation and optimization of online platforms for business visibility and engagement.

Communication & Analysis:

● Cross-Cultural Communication: Effectively communicating across diverse cultural backgrounds, leveraging bilingual proficiency. Able to translate English and Turkish.

● Data Analysis & Interpretation: Extracting actionable insights from complex data sets to inform business decisions.

● Critical Thinking & Problem Solving: Analyzing complex situations to develop effective and innovative solutions.

● Customer Relations & Service: Building strong client relationships and ensuring exceptional customer satisfaction.

● Sales & Client Acquisition: Proven ability to identify leads, close deals, and expand client base. IT & Systems:

● IT Infrastructure Management: Designing, implementing, and maintaining robust business tech custom for use cases, administrator for systems and networks.

● Network & Telecommunications: Managing enterprise communication systems, including VOIP, Intranet, Private Servers, Local Networks, and VPNs.

● Operating Systems & Software Integration: Proficiency across various operating systems and integrating diverse software solutions.

● Point-of-Sale (POS) Systems: Implementing and managing POS technologies for efficient transactions for multi store operations.

● Security Camera Systems: Designing and deploying surveillance systems for operational security. Software, Applications & Platforms:

● 2020 Design Live, ProKitchen Software, ProjectsForce, Houzz Pro, LeadPerfection, SketchUp, QuickBooks, Zoho CRM, HubSpot CRM, Jobber, Magicplan, Showcase 360, Microsoft Dynamics 365, Epicor ERP, Workday Financial Management, Salesforce Sales Cloud, Microsoft Dynamics 365 (Sales), DealerSocket CRM, CDK Global CRM, Reynolds and Reynolds CRM and ERA-Ignite, MKey, Microsoft Project, Microsoft Project, Project Online, Smartsheet, Warehouse Management Systems (WMS), Supply Chain Management (SCM) Software, SAP SCM, Oracle SCM Cloud, Quality Management Systems (QMS), Maintenance Management Software, CMMS, Building Management Systems (BMS) Software, Production Planning Software, Labor Management Systems (LMS), Azure, CCC One, Mitchell Connect, Audatex AudaExplore, Auto-diagnostics Software, Auto, Snap-on Modis, Adas Calibration Systems, Automotive Dealer Management Systems (DMS), CKD Drive, Automotive Retail CRM, Full Slate, VinSolutions, Microsoft Power Bi, Looker, Google Cloud and Cloud AI Platform, Microsoft 365 Admin, Microsoft Office, Microsoft Teams, Sharepoint, TeamViewer, OneDrive, Google Workspace, Drive, Meet, Docs, Slack, Zoom Languages:

● English (Native Proficiency)

● Turkish (Native/Bilingual Proficiency)

● Spanish (Intermediate Working Proficiency)

● Portuguese (Beginner Proficiency)

Education

High School Diploma Rocky Point High School Rocky Point, NY 2009 – 2012 University of Delaware (Attended) Newark, DE 2012 – 2016 Certifications & Courses

● I-CAR Gold Class Certifications: Estimator Pro Level 3, Production Management ProLevel 2, ADAS Technician ProLevel 3, Auto Physical Damage Appraiser ProLevel 3, Electrical & Mechanical ProLevel 3, Managing Quality Control (February 2023 - Present)

● Driven Brands Meineke Car Care Centers: Automotive Franchise Ownership Certification Honors & Awards

● National Science Olympiad Bronze Medalist - Road Scholar: Recognized for exceptional proficiency in map reading and navigation, demonstrating advanced spatial reasoning and analytical skills in competitive environments.

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