Customer Service Medical Billing
Resume:
Francis Britton
Madison, AL
***********@*****.***
Professional Summary
Looking for an opportunity to grow within the company. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Willing to relocate: Anywhere
Work Experience
Insurance Specialist
CorroHealth-Remote
June 2024 to November 2024
• Called on denied Claims to understand the denial
• uploaded medical records and appeals via web portal .
• researched claims per denial.
PAR Representative/ AR Specialist
PathGroup Labs-Xifin
October 2022 to June 2024
Call on denied claims and understand tests are carried out on clinical specimens to obtain information about the health of a PATIENT to aid in diagnosis, treatment, and prevention of disease..and Post payments .
A/R Specialist
State Collections-Deleware
October 2021 to October 2022
• Process medical billing and claims, submits claims, reconciles accounts, and follows up with insurance companies.
• Provide customer service, analyze claims, and identify trends.
• Process denied charges and provides solutions to billing issues.
• Gathering and verifying invoices
• Preparing analytical and ratio analyses
• Handling appeals related to billing and claims disputes
• Performing benefit functions to ensure patients' insurance covers their medical services
• Complying with applicable laws regarding medical billing standards Claims Escalation Specialist
Fast Pace Urgent Care-Franklin, TN
October 2020 to September 2021
performed the daily collections and management of outstanding accounts, to include following up with insurance companies, reconciling accounts, filing corrected claims, appealing claims (when appropriate), and following up on all denials to ensure processing/reprocessing, and payments ... CSR
IBEX GLOBAL-Spring Hill, TN
September 2019 to November 2019
Responsibilities
Answered incoming calls due to the order they came ...helped customers figure out accounts and make payments and offer incentives
Health Claims Analysts
ARX Soultions-Franklin, TN
August 2018 to May 2019
Call insurance companies on health claims that hadn't been paid on or why they denied payment. Production Worker
Magneti Marrelli-Pulaski-TN
October 2014 to December 2017
Assembled headlights and inspected parts thoroughly before its glued and shipped to the customer. Cashier/Sales Associate
Dollar Tree-Pulaski, TN
January 2010 to February 2014
Made change for customers
Greet customers
Stocked shelves
Unloaded truck
Assist with customers needs
CSR - Customer Service Representative
Assitant MGR World Finance Corporation-Pulaski, TN January 2008 to January 2010
Assist customers in loans
Answer incoming calls/outgoing calls
Training every week in the job performed
Education
Diploma in Cosmetology
Tennessee Career Institute-Columbia, TN
January 2013 to February 2014
High school or equivalent
Giles County High School-Pulaski, TN
Skills
• ICD-10
• NexGen
• ICD-9
• HCPCS
• customer service 6 years
• English
• EMR Systems (5 years)
• Medical billing
• Epic
• Call Center
• Computer skills
• Revenue cycle management
• CPT Coding
• Account Reconciliation
• Experity (2 years)
• Analysis skills
• Training & development
• Medical terminology
• CPT coding
• Customer service
• Microsoft Access
• Insurance Verification (5 years)
• Billing Systems
• Live chat
• Intergy
• Customer support
• Medical Records 5 years
• Medical Billing (5 years)
• Medical collection (5 years)
• Medical Office Experience
Certifications and Licenses
Driver's License
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