Customer Service Quality Control
Resume:
SKILLS
Customer Service,
Bankruptcy, Foreclosure,
Quality Control, MS Word,
Excel, Outlook,
Healthcare, Medical,
Claims Processing, CSP
Facets, Screen Printing,
Adobe illustrator, Triage,
Adobe InDesign, Juniper,
BGP, Computer
Networking, OSPF, IPsec,
SSL, TCP/IP, TCP, VPN,
Medicare, Financial
Analysis, Client
Engagement, Data
Analysis, Process
Improvement, Regulatory
Compliance, Risk
Management.
TIFFANY CLARK
NOTE)
PROFESSIONAL SUMMARY
Over ten years experience in Customer Service. Trained in Bankruptcy, Foreclosure, and
Quality Control Analysis. Well trained in deepening potential and existing customer
relationships. Extremely knowledgeable in banking professionals, and understanding
customer's financial needs. Self-motivated and assertive. Seeking a challenging position
with a growing or well-established company.
WORK HISTORY
September 2014
Foreclosure/Bankruptcy Specialist AVP QC Analyst AVP, Bank of America, Addison, TX
+ Maintain incoming and outgoing documents from network attorneys that require
execution for a foreclosure action. Update programs to track documents while the
document is going through the preparation, execution and QC process.
+ Validate accuracy of content within the documents using necessary attached screen
prints.
+ Assist in tracking quality of prepared documents for management regarding issues in
preparation of the document by law firms and other vendors.
+ Monitors foreclosure loans in LPS ensuring that foreclosure actions on individual accounts
are completed in a timely manner, according to investor/insurer, state and regulatory
guidelines.
+ Test current processes LPS to ensure compliance with policies, bank procedures, state
laws and regulatory requirements.
November 2020 - Current
Relationship Banker, Bank of America, Wylie, TX
+ Responsible for managing a financial center in collaboration with senior team members,
supporting the operational excellence of the financial center and ensuring that all aspects
run effectively and cohesively
+ Overseeing the smooth and efficient functioning of the teller line, day-to-day policy and
procedure adherence, and improvement of financial center performance.
+ Ensuring that directives are implemented and taking up leadership responsibility for the
financial center when teammates are absent
+ Manage client traffic, engaging and appropriately routing clients, and fosters client
retention
+ Manages business results through formalized management routines and coaching
+ Creates a world class client experience environment
March 2015 - March 2020
Appeals And Grievances Analyst, United Health Care, Richardson, TX
+ Reviewing, researching, investigating, and triaging all types of medical insurance claims to
ensure payout is received correctly.
+ Review and reconsider determinations regarding whether cases should be reopened after
determination has been made.
+ Make outbound calls to members and/or providers to clarify appeal or grievance
Contact this candidate