Customer Service Operations Manager
Resume:
Raymond M. Larkin
Martinsburg, WV 25404
Summary
Property Management, Administrative Support, and Customer Service professional experienced working in a fast-paced environment demanding strong organizational, customer service, and interpersonal skills. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects, and able to multitask effectively.
Experience
8/2016 to 4/2025 Capital Development Enterprises Martinsburg, WV
Operations Manager Nicole Bennett 304-***-****
Answering phones, dealing with tenants and walk in prospects, logging payments into Buildium, dealing with city and county, processing evictions and court proceedings, supervision of maintenance employees, and all other aspects of the property management duties in the office, as well as helping out with the owners Bibles sales business, taking and preparing orders and processing orders and shipping with UPS and account reconciliations as well as collections on accounts.
10/2014 to 8/2016 East Coast Real Estate/Regional Bonding Martinsburg, WV
Operations Manager Sher Orem 304-***-****
Answering phones, dealing with tenants and walk in prospects, logging payments into Buildium, dealing with city and county, processing evictions and court proceedings, supervision of maintenance employees, and all other aspects of the property management duties in the office. Take jail calls from prospective clients being bonded out and dealing with magistrates’ office and courts to bond out clients. Process payments from clients on bond, verify other bonding agent reports and manage the bonding office and all the tasks and duties in the office.
3/2013 to 3/2014 Backyard Creations Frederick, MD
Admin Assistant/Pool Helper Steve Braun 301-***-****
Answer phones, schedule service calls, clerical and various office duties, maintained the company website and social media sites as well. Ran pool water testing lab, assisted customers in design center and store, warehouse stocking. Helped with pool service calls, opening and closing pools, weekly pool cleanings and checkups, and pool liner replacement and remodel jobs.
11/2008 to 11/2014 Maxwell's Plumbing, LLC Harpers Ferry, WV
Bookkeeper/Office Clerk Richard Maxwell 304-***-****
Answer phone and schedule service calls, data entry of bills and invoices into QuickBooks. Process invoices and receive and record payments, taxes, day-to-day clerical duties and inventory tracking a purchasing. Occasionally helped in the field with plumbing service calls as needed.
3/1998 to 7/2008 Dynport Vaccine Company Frederick, MD
Mailroom/Facilities Clerk Jeff Collins Office Closed
Received mail and Government issued property, sorted and distributed mail to the correct person and department. Inventory control and building security, mail runs and courier services to other Government agencies. Light handyman duties, data entry, clerical and administrative duties as assigned.
Education
1992-1996 Frederick High School Frederick, MD
Graduated in June 1996 High School Diploma
I am currently an official West Virginia Notary Public since 2014.
Raymond M. Larkin
1495 Williamsport Pike
Martinsburg, WV 25404
*******@*****.***
I thank you for your time and consideration and hope to hear from you soon regarding the open position you are seeking to fill. I believe I would be a great fit for your company!
Thank You,
Raymond M. Larkin
Raymond M. Larkin
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