Security Officer Customer Service

SHONTERRIA JAMES

Decatur, GA *****

**********.*****@*****.***

678-***-****

Professional Summary

I Am Seeking Employment with A Company Where I Can Use My Talents and Skills to Grow and Expand the Company. I Want to Succeed in a Stimulating and Challenging Environment, Building the Success of the Company While I Experience Advancement Opportunities.

I Want to Excel in This Field with Hard Work. Perseverance And Dedication. Willing to relocate: Anywhere Authorized to work in the US for any employer Willing to relocate to: Stone Mountain, GA - Lithonia, GA - Decatur, GA Work Experience

Allied Universal Security Officer

Allied Universal-Atlanta, GA

Present

Communication. Communication refers to the ability to exchange information with others. Attention to detail. Attention to detail refers to the ability to focus on a task's details. Physical fitness.

Customer service.

Critical thinking.

Teamwork.

Problem-solving.

Technology.

prevent people from performing illegal activities, detect the presence of unauthorized individuals, observe all situations, and report incidents within their area of responsibility Phlebotomy

Phlebotomy

December 2021 to June 2023

· Serves patients by identifying the best method for retrieving blood samples and other specimens, preparing specimens for laboratory testing, and performing screening procedures.

· Verifies test requisitions by comparing information with nursing station log and bringing discrepancies to the attention of unit personnel.

· Verifies patient identification and explains sampling procedures to patients.

· Obtains blood specimens by performing venipunctures and finger sticks.

· Maintains specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.

· Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.

· Tracks collected specimens by initialing, dating, and noting times of collection and maintaining daily tallies of collections performed.

· Monitors glucose levels by performing bedside glucose tests, recording results, and reporting results to unit nurse-manager.

· Performs bleeding-times tests by entering results to the computer and notifying pathologist of results falling outside normal ranges.

· Maintains quality results by following department procedures and testing schedule, recording results in the quality-control log, and identifying and reporting needed changes.

· Maintains a safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations.

· Resolve unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory, referring unresolved orders back to the originator for further clarification, and notifying supervisor of unresolved orders.

· Updates job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.

· Serves and protects the hospital or healthcare facility community by adhering to professional standards, institutional policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare

Organizations.

· Reassures patients who are nervous about sampling procedures and applies dressings to wounds created by blood draws.

· Updates patient records.

· Maintains an organized and clean workspace.

Medical Assistant

Dermatology Specialists of Atlanta-Decatur, GA

December 2021 to February 2023

• Drawing blood. • Collecting lab specimens. • Answering phones. • Scheduling appointments. • Explaining treatments to patients. • Filling out billing and patient forms. • Administering Injections • Appointment Scheduling • TB Test Clearance •

Phlebotomy

• Collecting lab specimens • Explaining treatments to patients • Under physician approval, administered intradermal injections, including tuberculin skin and allergy testing • Properly collected and prepared laboratory samples, and accurately communicated laboratory results to patients • Verified pharmacy and prescription information to refill patient prescriptions in a timely manner • Assisted front office staff in scheduling appointments, verifying insurance information, processing prescription requests, and checking in/out 40+ patients daily • Independently cleaned and prepared exam rooms for patient arrival. Picker Associate

Amazon Warehouse Associate-Stone Mountain, GA

January 2018 to December 2019

•Read and decipher work orders • Locate and extract merchandise from shelves and storage areas • Confirm merchandise information matches that of the work order • Inspect merchandise for damage, flaws, and irregularities • Pack merchandise for delivery • Ad here to state health and safety practices.

•Receive and put away inventory •Get customer orders ready and pack them up •Load boxes into trucks for shipment •Use scanners to read bar codes on products •View prompts on screens and follow the direction for so me tasks •Troubleshoot problems •Ensure product meets quality requirements • Receive and prepare inventory for delivery •Use technology like smartphones and scanners to sort and prepare orders

•Receive truck deliveries •View prompts on a screen and follow directions •Build, wrap, transport, and sort pallets and packages

Caregiver

–

Grigs World Homecare

–

Lithonia, GA

-

August 2016

–

July 2017

•Perform personal care tasks such as hygiene, ambulance, eating, dressing, toileting, and shaving. • Talk with clients, give them companionship while participating in resident activities. • Prepare nutritious meals and snacks for clients. • Provide transfe rs assistance by moving clients in and out of beds, baths, wheelchairs, or cars. •

Change linens, clean and iron laundry, and assist in the keeping room, cabinet, and dresser drawers neat and clean. • Maintain a functional approach to responsibilities such as uniform, start times, and absenteeism. • Create and maintain a pleasant work environment. • Help with sanitation and housekeeping tasks of the client’s room, bathroom, and common areas. • Perform general household tasks, including laundry, shopping, er rands, and transportation. • Communicate with clients in a friendly manner. •

Provide companionship to elderly and disabled clients. • Accompany clients to community activities and events. • Provide personal care service according to directions on the care plan Treat and care for seniors and their property with respect and dignity.

Caregiver

Gigs World Homecare-Lithonia, GA

August 2016 to July 2018

•Perform personal care tasks such as hygiene, ambulance, eating, dressing, toileting, and shaving. • Talk with clients, give them companionship while participating in resident activities. • Prepare nutritious meals and snacks for clients. • Provide transfers assistance by moving clients in and out of beds, baths, wheelchairs, or cars. • Change linens, clean and iron laundry, and assist in the keeping room, cabinet, and dresser drawers neat and clean. • Maintain a functional approach to responsibilities such as uniform, start times, and absenteeism. • Create and maintain a pleasant work environment. • Help with sanitation and housekeeping tasks of the client’s room, bathroom, and common areas. • Perform general household tasks, including laundry, shopping, errands, and transportation. • Communicate with clients in a friendly manner. • Provide companionship to elderly and disabled clients. • Accompany clients to community activities and events. • Provide personal care service according to directions on the care plan Treat and care for seniors and their property with respect and dignity. DSP Delivery Driver

Amazon Warehouse-Fairburn, GA

August 2014 to December 2015

• Delivered packages in a timely, accurate, and safe manner while following all applicable safety policies and procedures. •Drove vehicle with appropriate cargo space to deliver Amazon customer orders on time. •Maintain clean driving record and follow all traffic laws when operating an automobile for business purposes.

•Communicate effectively with customers regarding delivery instructions or any issues that may arise during the delivery process. • Delivered packages to residences and businesses in a timely and efficient manner. •Maintained accurate delivery logs and paperwork. •Communicated with dispatch to ensure delivery schedule was followed and updated as needed. • delivery service partner for Amazon

•safely and efficiently operate a delivery van •review orders before delivery

•inspect vehicle before departure •deliver up to X packages a day to residential and business locations

•load, transport, unload and deliver items in a secure manner to prevent damage and loss • handheld device for routing information and customer delivery data •adhere to route and time schedules • liaise with customers regarding delivery needs and instructions •check orders after delivery to ensure accurate completion •maintain an accurate delivery log •prepare and distribute required documentation •comply with all relevant laws and regulations and safety standards Security Guard

RMA Of Atlanta-Conyers, GA

January 2014 to August 2015

• Watch the props and equipment while they film the tv shows and movies. • Handle security issues in a timely manner • Assigned to multiple sites, with good adaptation to new systems • Compiled evidence for management and law enforcement after prosecutable incidents • Enforce company rules and policies for staff and guests • Execute site-specific protocols for over 15 corporate sites • Follow company protocol at all times • Carry out CCTV surveillance and patrols • Quick to learn weak spots on specific sites and pay them extra attention • Work on corporate, commercial, retail, and industrial sites • Report safety concerns both in writing and verbally • Secure premises and personnel by patrolling property • monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry •Obtain help by sounding alarms •Maintain environment by monitoring and setting building and equipment controls •Ensure operation of security equipment and surveillance cameras by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques •Contribute to security team effort by accomplishing related results as needed •Ensure the security, safety, and well- being of all personnel, visitors, and the premises

•Provide excellent customer service

Cashier

Zaxbys-Lithonia, GA

June 2012 to April 2013

• Provides a positive customer experience with fair, friendly, and courteous service. •Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases. •Resolve customer issues and answers questions.

•Bags purchases if needed. •Processes return transactions. •Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; and operating a cash register. •Enters price changes by referring to price sheets and special sale bulletins. •Discounts purchases by redeeming coupons.

•Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. •Verifies credit acceptance by reviewing and recording driver’s license numbers; and operating credit card authorization systems.

•Balances cash drawer by counting cash at beginning and end of work shift.

•Provides pricing information by answering questions. •Maintains checkout operations by following policies and procedures and reporting needed changes.

•Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

•Contributes to team effort by accomplishing related results as needed Customer Service

Amazon Remote

February 2010 to March 2013

• Support customers, drivers, shippers, and Delivery Partners. • answer telephone or video calls or work over chat platforms to address customer concerns and questions about different types of product or service options

•Resolve technical tasks relating to our website. • delivering timely, accurate and professional customer service to Amazon customers • helping solve problems such as: locating a package • connecting an Echo to a Fire TV • returning an item

•assisting a delivery driver to get a package to a customer on time. •Gather intelligence to prevent any potential issues. •Prevent and solve ongoing customer issues. • Listening to customers' concerns and handling complaints and returns. •

Giving detailed explanations of services or products Medical Assistant

SHONTERRIA JAMES-Decatur, GA

678-***-**** ***********@*****.***

I Am Seeking Employment with A Company Where I Can Use My Talents and Skills to Grow and Expand the Company. I

Want to Succeed in a Stimulating and Challenging Environment, Building the Success of the Company While I Experience

Advancement Opportunities.

I Want to Excel in This Field with Hard Work. Perseverance And Dedication. Willing to relocate: Anywhere Authorized to work in the US for any employer Education

High school diploma

Penn Foster

Penn Foster

Skills

• Self-Confidence

• Experience Administering Injections

• Alzheimer's Care

• Senior Care

• Patient Care

• Attention to detail

• Strong Worker

• Time management

• Customer service

• Home Care

• Creativity

• Security

• Caregiving

• Medical Records

• Food Preparation

• Vital signs

• Critical thinking

• Dementia Care

• Phlebotomy

• EMR Systems

• Basic life support (2 years)

• Teamwork

• Organization

• Leadership

Certifications and Licenses

CPR Certification

First Aid Certification

Certified Medical Assistant

Contact this candidate