Customer Service Department

RIYANSH VISHWAKARMA

RAJ FLORENZA C WING *** VIJAY IN

MIRA ROAD THANE MAHARASTRA INDIA

Cell phone: +91-854*******

E- mail: ******************@*****.***

Skype ID: live:.cid.b1a2146a50223978

Food and beverage service department

Objective

Versatile server with exceptional communication and multitasking ability .proven success providing high quality customer service in fast placed, high stress environments. Generate thoughtful recommend

Qualifications,

Special Skills, and

Activities

Computer skills: Excel, PowerPoint, Idius, mentions software Personal skills : Multitasking, Time management

Countries resided besides birth country: India

Leisure activities: list

Education

Shree L.R Tiwari

college of Mumbai

university

INDIA

2021 – 2024

.BSC Hotel management degree (Hospitality management ) 8.30 GPA

A++ GRADE

Sarvahitaishi Inter

College

2019 – 2021

H.SC

INDIA 74% PASSED

Experience

Presently working in

HOTEL SAHARA

STAR AS A

ASSOCIATE AT

MUMBAI (FIVE

STAR)

Ensuring exceptional customer service by attending to guest needs promptly and courteously.

Accurately taking and processing food and drink orders.

Assisting in the preparation of meal following hygiene and safety standards

Monitoring and managing stock level placing order for supplies as needed

Maintaining cleanliness and organization of the dining and kitchen areas

Working closely with kitchen staff and other team member to ensure smooth operations and high quality service delivery .

Event planning

management in

hospitality( currently

work )

Mumbai in India

Team leader ( T.L)

Wedding events and corporate events

Taj event

Novotel hotel

Trident event

Outdoor events

Spots events

Sarovar events

Wedding management

Jw marriot event

GCC club event

Overall working in hospitality management of food and beverage service department

Seven Eleven club

Luxury 5 star hotel

Mumbai in India

Trainee Captain

25/07/2024 to December (Food and beverage department ) o Welcome and acknowledge all guests according to company standards in a timely, friendly and

o Efficient manner.

o Speak with others using clear and professional language, and answer telephones using appropriate

o Etiquette.

o Taking beverage orders and serving them to guests on a timely manner. o Check guests for proper identification and serve alcoholic beverages to guests in accordance with

o Federal, state, local and company laws and regulations. o Always respond to guest requests in a timely, friendly and efficient manner. o Mix and garnish beverages according to recipe and portion control standards. Attend daily briefings from management who will explain any special requirements for service.

The Oriental

Residency

3 star hotel

Mumbai in India

Captain

15/01/2023 to 17/02/2024

Main task (Food and beverage service department) o To ensure that the service is at all times performed in a professional manner and to the style as

o Specified by the Restaurant Manager.

o To communicate with other Restaurant staff and departments. o 4. To assist the Restaurant Manager and their Assistants in keeping the morale of the Team up

o Through social and educational events.

o 5. To make sure that Company Policy, the Vision Statement, and Departmental Objectives are

o Followed and utilized at all times.

o 6. To assist with mise en place through distribution of tasks and to ensure the monitoring and

o Completion of tasks is done properly and in time allocated. Royal Hometel

Suites (THE BRAND

OF SAROVAR

HOTEL)

Mumbai in India

Industrial Training

4/07/2022 to 30/12/2022

All Department

Communicate order details to the Kitchen Staff

Serve food and drink orders

Check dishes and kitchenware for cleanliness and presentation and report any problems

Arrange table settings and maintain a tidy dining area

Deliver checks and collect bill payments

Carry dirty plates, glasses and silverware to kitchen for cleaning

. Meet with restaurant staff to review daily specials, changes on the menu and service specifications

for reservations (e.g. parties)

Follow all relevant health department regulations

Provide excellent customer service to guests

Contact this candidate