Customer Service Front Desk

MEMUNAH MUTOHIR

Front Desk Officer Administrative Support Customer Relations

Lagos, Nigeria Tel: +234********** *********@*****.*** LinkedIn: linkedin.com/in/memunah-mutohir

PROFESSIONAL SUMMARY

Highly organized and personable Front Desk Officer with hands-on experience in customer service, office coordination, and administrative support. Skilled in managing reception areas, handling client inquiries, and maintaining professional communication. Known for creating welcoming environments, ensuring efficient front desk operations, and supporting smooth office workflows. Demonstrates discretion, adaptability, and a calm, solution-oriented approach in fast- paced settings.

EDUCATION

B.A. English Language, Lagos State University (LASU) — April 2023 CERTIFICATIONS

Diploma in Human Resources, [ALISON] 2025

Planning HR Projects, [ALISON] 2025

Mastering HR Budget, [ALISON] 2025

HRCI Human Resource Associate Professional Certificate, [COURSERA] 2025 KEY COMPETENCES

Front Desk & Reception Management

Client Relations & Communication

Office Scheduling & Calendar Coordination

Phone, Email & Visitor Handling

Recordkeeping & File Organization

Microsoft Office & Google Workspace

Confidential Information Handling

Administrative Support & Documentation

TECHNICAL PROFICIENCY

Microsoft Office

Google Workspace

Reception system

Communication tools

PROFESSIONAL EXPERIENCE

Customer Service Representative May 2024 – Present Broad Money Transfer Limited Lagos, Nigeria

Served as the primary contact at the front desk, warmly welcoming clients and assisting with service-related inquiries.

Managed front desk operations including phone/email correspondence, document filing, and client scheduling.

Maintained compliance with KYC/AML standards while processing transactions securely.

Collaborated with internal teams to resolve client issues promptly and ensure regulatory alignment.

Executive Intern- Scriptwriter (NYSC) Sept 2023 – July 2024 Osun State Broadcasting Corporation Osogbo, Nigeria

Supported office administration and communication tasks within a media environment.

Organized schedules, proofed documents, and managed internal correspondence.

Provided frontline reception support during guest visits and meetings. English Language Teacher Sept 2021 – July 2023

Al Fallah Beneficent School Lagos, Nigeria

Planned and coordinated daily classroom activities and school events.

Served as a liaison between parents, staff, and school leadership, maintaining effective communication and records.

Operations Manager (Intern) June 2020 – Sept 2020

Faozan Azeeman Blocks Lagos, Nigeria

Oversaw daily logistics and office coordination tasks.

Managed schedules, recorded operational data, and assisted visitors and partners.

Contact this candidate