Customer Service Administrative Assistant and Property Management
Resume:
Antoinette M. Kibble
Email: ****************@*****.***
Mobile: 847-***-****
Page 1
OBJECTIVE:
To obtain a position where I can apply my expertise in customer service to a supportive and/or administrative assistant role. In addition to; obtain a position with growth opportunities. EXPERIENCE:
First Service Residential INC
Administrative Assistant
October 2019- Current
POSITION RESPONSIBILITIES:
• Answer phones
• Greet all homeowners, visitors, and contractors
• Maintain office/building supplies Maintain
Association filing
• Party Room Reservations – maintain calendar,
contracts, and schedule attendants
• Create clubhouse and pool passes
• Update resident information
• Maintain rental homes contracts
• Maintain Association website
• Scan invoices for payment
• Process payments received (clubhouse rental,
refunds, etc)
• Process resale paperwork
• Submit violation fines to AR to upload into resident accounts
Interim Jr. Property Manager Hybrid with Assistant Community Manager: August 2021- Current
• Daily Email communication
o Architectural applications and process the
applications
o Responding to Completed Closings or
Change on Ownership
o Homeowner/ Resident Inquires
o Violation Management
• Weekly
o Handled Seven HOA within Organization
o Managed Closings Sales and Purchases
o Communicated with Title Company
o Processed End of Week Settlement
Statement Final Sales Deeds
o Handled Review and Reports on
Architectural Forms
o Dealt with Architectural Committee
Approvals
o Oversee Event Planning
• Quarterly
o Maintain Postage Log
• Liaison To
o AR Processing
o Waiving Disputes with Management
o Corporate Closing Department
o Dealt with Board
o Activities Committee
o Maintenance Department
o Landscape and Snow Contracts-
BrightView, Evergreen, Accent & Ridell
Group
Software: Connect Associate Portal, Entra Pass Web, Microsoft Outlook, Excel, & Word. Boards and Associations: Andare At Talamore, Andare At Talamore Pod 5, Talamore Townhomes Pod 3 & 7, Talamore Condo 1 & 2, Talamore Community Association, Augusta Village, Rose Garden Estates and Subs to Rose Garden Estates, Village of Huntley, Schindler Elevator Antoinette M. Kibble
Email: ****************@*****.***
Mobile: 847-***-****
Page 2
May 2011- December 2018 Synergy Flavors Wauconda, IL Customer Service Representative
● Correspondence through email such as order confirmations, order delays, follow up eotg customers and sales reps.
● Answer Phones
● Process Invoicing thru AX Software
● Generate Weekly Sales and Metric Reports thru AX Software and Excel
● Order Processing thru AX Software for both Wauconda, IL and Hamilton, OH Accounts
● Item Data Enrichment thru AX Software
August 2008 –May 2011 Berkshire Property Advisors, Boston, MA/ Arrowhead Apartments, Palatine, IL Leasing Consultant
● Complete monthly market survey
● Process utility bills, checks, and money orders
● Show apartments to prospective customers
● Generate price quotes using Yieldstar
● Navigate through Onsite System
● Generate leases through Bluemoon
● Process lease renewals
● Collection and filing of Section 8 files
● Follow up on prospective customers
● Prepare mail in packets
● Tend to resident needs
July 2001-October 2010 Delta Sonic, Palatine, IL Cashier- Promotion in June 2007-Assistant Manager
● Completed gas surveys
● Data entry and filing of reports
● Supervise and delegate tasks among employees
● Assist in scheduling time sheets
● Place orders and manage inventory
● Use of computer programs: Microsoft Word and
Excel
● Placed on the customer friendly bonus program
● Placed in top 10 ranking amongst all locations
● Participate in competitive sales performance
● Managed and handled cash registers
● Customer advisor
● One on one communication with vendors
● Upkeep and housekeeping of convenient store
● Participated in competitive sales performance
● Placed on the customer friendly bonus program
● Placed in top 10 ranking amongst all locations
EDUCATION:
Fall 2006-Summer 2007 International Academy of Design and Technology Chicago, Illinois ; Completed Gracehill Training online courses, October, 2008
WORK EDUCATION/TRAINING:
Completed 3 day Sales for the Future Training course in Dallas, TX, January 2008 Attended NAACP Continuing Education 3 day course
COMMUNITY -School Age Girl Scouts, Junior and Cadet Levels 1994-1997 Community - 2018 Goal: To research community service opportunities, organizations, charities, outreach etc. In hopes to better service my community.
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