Care Navigator Behavioral Health

Ashley Andujar, MS

**** ******** ***., ****** *****, FL 33972 845-***-**** *************@*******.***

Professional Summary

Compassionate and results-driven Care Navigator, former Educator, and holder of a Florida Teaching Certificate in Social Sciences (Grades 6–12, valid through June 2026), with over 10 years of experience across healthcare, education, and social services. Skilled in developing individualized care plans, navigating complex systems, and providing crisis support. Known for strong organizational abilities, thorough documentation, and a deep commitment to improving the social and emotional well-being of diverse populations. Adept at managing high caseloads and collaborating with interdisciplinary teams to promote holistic care.

Professional Experience

Centene Corporation / Sunshine Health Plan — Care Navigator

Remote, FL

March 2023 – Present

• Coordinate care for members with chronic and complex conditions through customized plans.

• Conduct outreach to assess needs, eliminate barriers, and ensure continuity of care.

• Collaborate with internal and external teams to close care gaps.

• Guide members through Medicaid systems and community-based support services.

• Maintain accurate, HIPAA-compliant documentation in EMR systems.

La Frontera Empact — Hotline Therapist

Remote, AZ

July 2018 – March 2023

• Delivered immediate crisis intervention via hotline, chat, and text services to diverse populations.

• Created trauma-informed care plans addressing mental and behavioral health challenges.

• Supported individuals at risk for suicide and connected them with critical emergency or outpatient services.

• Documented all interactions according to HIPAA and agency protocols.

• Collaborated with law enforcement, mobile crisis units, and emergency responders.

School District of Lee County — Educator

Lehigh Acres, FL

August 2014 – July 2018

• Designed and implemented engaging lesson plans aligned with state standards.

• Delivered differentiated instruction to support diverse learning needs.

• Managed classroom behavior, maintained records, and communicated regularly with families.

• Provided academic, social, and emotional support for students from varied backgrounds.

Berkshire Farm Center and Services for Youth — Foster Care Case Manager

Middletown, NY

January 2012 – August 2014

• Managed a caseload of foster youth and facilitated individualized service plans.

• Conducted home visits and safety assessments in collaboration with DSS.

• Participated in court reviews, team meetings, and foster parent training.

• Advocated for stable placements, therapeutic interventions, and educational support.

Core Competencies

• EMR / EHR Documentation

• Care Coordination & Case Management

• Psychosocial Assessments

• Crisis Intervention

• Medicaid & Insurance Navigation

• Trauma-Informed Care

• Behavioral Health Support

• Community Resource Referral

Certifications

• Florida Educator Certificate – Social Science 6–12 (Valid through June 2026)

• CNA – Certified Nurse Assistant (Expired 2018)

• RBT – Registered Behavior Technician (Expired 2021)

Education

National Louis University

Specialist Degree, School Psychology

September 2024 – Current

Southern New Hampshire University

Masters of Science, Psychology

February 2020 – May 2022

SUNY Empire State College

Bachelors of Science, Human Services & Psychology

September 2016 – January 2019

Dutchess Community College

GED, August 2011

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