Customer Service It Support
Resume:
O/A
OLUSEGUN
ADELEKE
About
Dedicated and compassionate professional with diverse
experience in security supervision, retail sales, youth coaching, and IT support. Skilled in fostering safe and inclusive environments, providing exceptional customer service, and delivering technical solutions. I am currently pursuing a Bachelor's degree in Psychiatric Rehabilitation and Psychology, with a minor in Computer Science, to further enhance my expertise in supporting individuals with diverse needs.
Experience
Direct Support Professional
Sussex County Arc - Augusta, New Jersey
2024 - Current
• Provided personalized care and support to individuals with intellectual, developmental, or physical disabilities, promoting independence and quality of life.
• Assisted with daily living activities, including bathing, dressing, grooming, toileting, and meal preparation.
• Administered medications and followed prescribed healthcare plans, ensuring compliance with medical guidelines.
• Supported individuals in developing life skills, such as budgeting, cooking, cleaning, and time management.
• Facilitated community integration by accompanying individuals to social events, recreational activities, and appointments.
• Documented daily activities, progress, and incidents accurately and in a timely manner.
• Advocated for individuals' rights, preferences, and choices, ensuring their voices were heard and respected.
Sunday School Teacher
The Apostolic Church / Newark, NJ
2017 - Current
• Developed and implemented inclusive religious curricula for children ages 3-12, ensuring accessibility for all.
• Created adaptive lesson plans for children with disabilities, fostering an inclusive environment.
• Organized engaging Bible study sessions and activities to promote faith and fellowship.
• Built strong relationships with families, offering personalized support and regular progress updates.
• Maintained a secure classroom environment, ensuring student safety and providing first aid when necessary. Education
Bachelor of Science in Psychiatric
Rehabilitation and Psychology
Rutgers University
2023 – 2026
High School Diploma
Central High School
2015 - 2019
Skills
• Computer Literacy (Experienced)
• Active Listening (Experienced)
• Fluent in English and Yoruba (Highly Proficient)
• Microsoft Office Suite (Word, PowerPoint)
• Teamwork
• Leadership (Experienced)
• Problem Solving and Conflict Management
• Programming Languages: C/C++, Python, Java
• First Aid and Classroom Management
• Retail Sales and Customer Service
• Security and Surveillance Techniques
• Delivery and Commercial Driving
• Crisis intervention
• Case management
• Behavioral assessment
• Client advocacy
• Effective communication
• Report writing
• Community engagement
• Conflict resolution
• Individualized support planning
• Client documentation
• Mobility assistance
• Nutrition
• Behavioral support
• De-escalation techniques
• Patient assessments
• Time management
• Patient management
• Progress documentation
• Medication administration
• Positive reinforcement
• Life skills training
• Multitasking and organization
• Direct patient care
• Cultural awareness
• Housekeeping tasks
• Emotional intelligence
• Hygiene assistance
• Decision-making support
• Community integration
• HIPAA compliance
• Problem-solving
• Relationship building
• Recreational activities
• Behavior redirection
Security Supervisor
Metro One Loss Prevention Services / Edison, NJ
2020 – 2024
• Enforced safety and security protocols, reducing incidents by 20%, ensuring a secure environment.
• Monitored entrance/exit for unauthorized activities, preventing theft and maintaining vigilance.
• Coordinated with local law enforcement, enhancing site security and public trust.
• Conducted safety audits, identifying and rectifying hazards, significantly mitigating risk.
• Optimized emergency response procedures, reducing average response time by 25%, ensuring swift incident resolution and enhanced safety.
• Mentored junior security staff, fostering professional growth and improving team performance, resulting in a more efficient security detail.
• Implemented advanced surveillance techniques, increasing incident detection by 30%, ensuring proactive security measures.
• Facilitated cross-departmental communication, streamlining security operations and fostering a cohesive team
environment.
• Partnered with facility management to enhance security protocols, fostering a safer workplace and strengthening team collaboration.
• Constant monitoring of CCTV
IT Help Desk Technician
Wolters Kluwer / Piscataway, New Jersey
2023 - 2024
• Connected to client systems within 15 minutes, diagnosing and resolving issues in 40 minutes, ensuring 95% quality assurance.
• Offered virtual help desk support for tax programs with under 5-minute response time for text assistance.
• Maintained a 70/30 call-to-text ratio, aligning with customer preferences for support.
• Performed remote diagnostics on client systems,
addressing bugs and error codes using company
resources. Ensured high-quality service through adherence to knowledge-based programs.
Youth Soccer Coach
Royal Soccer Academy / Newark, NJ
2020 – 2023
• Created age-appropriate training programs for diverse young athletes, ensuring inclusivity.
• Developed adaptive coaching strategies for children with disabilities, promoting full participation.
• Conducted skill assessments and provided personalized feedback to help players reach their potential.
• Fostered a positive team environment, emphasizing respect, teamwork, and sportsmanship.
• Communicated with parents and guardians, providing updates and addressing concerns.
Sales Associate
Nike / Elizabeth, New Jersey
January 2020 – January 2022
• Assisted over 100 customers per shift, providing merchandise expertise and processing orders.
• Maintained clean, organized inventory and curated displays of seasonal clothing and accessories.
• Guided customers to find ideal styles, enhancing satisfaction by 30% through personalized advice.
• Streamlined inventory management, reducing restocking time by 20% and improving store efficiency.
• Collaborated with the team to achieve monthly sales targets, contributing to a 15% revenue increase.
• Identified and resolved inventory discrepancies, maintaining a 98% stock accuracy and reducing out-of-stock instances by 10%.
• Introduced a new customer loyalty program that boosted repeat purchases by 25% within six months.
• Trained and mentored new hires, reducing onboarding time by 20% and ensuring consistent high-quality customer service.
Dover, NJ
*****@***********.*****
rs.edu
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