Customer Service Call Center
Resume:
TA’SHAE CARSON
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL EXPERIENCE
Bank of America Call Center Representative
TTEC, Las Vegas Nevada Sept,2024- Present
Handled high-volume incoming calls, input data, assisted clients in filing claims.
Provided accurate, valid and complete information by using the right methods and tools.
Conducted research to provide answers for customers to resolve their issues.
USAA Work From Home CSR
Foundever, Las Vegas Nevada 2022– 2024
Answered product questions and concerns by clarifying the members situation, determining the cause of the problem; conducted research to provide the best solution to their problem
Navigated through multiple systems to ensure accuracy.
Developed skills to access situations and empathetic solutions.
Remote Customer Service Representative
Sourcepoint Mortgage, Las Vegas, Nevada 2021 – 2022
Handled high incoming calls to assist customers with their plans or payments
Successfully handled mortgage loan applications for a variety of clients
Promoted products and eligibility requirements that best fit the customers concern and provided a solution.
EDUCATION
Basic Income Tax
ICDC College
May,2023
Computerized Accounting
ICDC College
May,2023
Medical Billing & Coding
Nevada Career Institute
Still Attending
SKILLS
Microsoft Software
Communication Skills
Computer Literacy
Goal Oriented Focus
Problem Solving
**********@*****.***
Las Vegas, NV, USA
www.indeed.com
SUMMARY
Efficient and detail-oriented customer service professional with 5+ years’ experience in call centers and customer service roles. Adept with handling 50+ calls daily while consistently resolving customer concerns smoothly and quickly. I have developed excellent communication skills and .
CONTACT
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